Arianna Matos

Email: ad3arc@r.postjobfree.com Cell: +1-510-***-**** Tracy, CA

Versatile bilingual professional with experience in reception, success in sales and customer service proven to have exceptional relationship building and multitasking skills. Looking to leverage learned skills in a professional environment to become an asset in a company that will help me grow in my career.

WORK EXPERIENCE

Western Dental & Orthodontics

Front Desk Receptionist 2023 - Present

●Provided administrative support by preparing documents, reports, and correspondence.

●Managed confidential information with discretion and maintained data accuracy.

●Filed, scanned, copied and attached documents into the records system.

●Greeted patients daily providing new patients paperwork and making sure everything is filled out correctly.

●Politely addressed any patient’s concerns and escalated to management when necessary.

●Handled payment types such as visit co-pay, down payments, etc.

●Implemented successful insurance eligibility and benefits verification procedure.

●Scheduled appointments in person and over the phone and maintained organized calendars for smooth office operations.

Premium Retail Services

Sales Associate 2020 - 2022

●Utilized unique selling tactics to demonstrate the benefit of purchasing any company products to meet sales goals and improve customer loyalty.

●Proactively memorized and stayed informed about new products, promotions and services.

●Handled POS system transactions include credit cards, checks, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

●Identified opportunities to sell company products based on clients needs and preferences.

●Listened, analyzed and resolved technical issues guiding customers through step-by-step solutions.

●Data entry of customers personal information with complete discretion and confidentiality.

Gta Enterprises - Boost Mobile

Sales Associate 2019 - 2020

●Ensure daily and accurate inventory counts for a wide range of items by counting stock and identifying any potential discrepancies.

●Warmly greeted and assisted on the sales floor analyzing customers needs and how our product can benefit them.

●Scheduling/coordinating convenient times for the customers to provide information and execute the sale process.

SKILLS

●Adaptability: Ability to quickly learn and adapt to new tasks, policies, and technologies in a new dynamic environment.

●Attention to Detail: Accurate handling of information, transactions, and documentation, reflecting a commitment to precision.

●Customer Service: Demonstrated ability to handle customer inquiries, provide assistance, and ensure a positive experience.

●Organization: Proven capability to manage multiple tasks efficiently, maintain records, and ensure smooth operations

●Fluent Spanish Communication: Proficient in spoken and written Spanish for effective communication with Spanish-speaking clients.

EDUCATION:

High School Diploma August 2015

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