Anthony Chavez

Albuquerque, NM

505-***-****

Objective

A self-motivated individual who is seeking a career opportunity that would utilize my previous years of customer service in an environment that would help me develop additional customer service skills while assisting customers and ensuring that the utmost satisfaction is achieved. Possess the ability to stay highly motivated that works well with all aspects of the company while constantly striving to achieve both individual and team goals.

Skills

• Management Experience • Sales experience

• Customer Service skills • Data Entry

• Inventory Control • Customer Relations

• Employee Training • Opening/Closing Procedures

• Bilingual- Spanish • Cash Management

Experience

Store Manager

February 2021- Present Quick Trak Albuquerque, NM

• Responsible for entire store rebranding to attract new customers and decrease churn.

• Analyzed past store sales as well as current customer feedback to introduce new highly purchased products into the store to increase revenue and promote customer satisfaction.

• Proven history of carefully managing funds to reduce discrepancies, and training other employees to achieve the same results

• Work alongside store owners to plan and forecast sales to ensure we are properly utilizing inventory, store hours and employees to maximize profit with the goal to continue to expand into different markets.

Store Associate

October 2019- January 2021 Good2Go Rio Rancho, NM

• Assisted with inventory management processes as needed including stocking items, inventory counts, and product checks.

• Effectively multi-tasked while maintaining a strong customer service focus.

• Provided feedback to the manager based on customer feedback on store inventory, experience and fellow colleagues to improve the overall store environment to increase revenue sales and customer retention.

• Was responsible to accurately close and balance registers while following all company safety standards and policies.

Assistant Store Manager

January 2018- June 2018 Family Dollar Albuquerque, NM

• Responsibilities included setting employee schedules, delegating work, hiring and training new-workers, and ensuring customer satisfaction.

• Actively assisted with ensuring store productivity and prosperity while providing solutions for opportunities that would arise.

• Participated in all on the job training and additional training facilitated through Family Dollar Corporation.

• Was responsible for inventory control, ordering supplies, putting away stock, logistics of incoming deliveries, handling customer complaints, and cash management.

• Followed all company procedures that consisted of customer handling, bank deposits, and customer satisfaction.

• Ran daily sales reports and inventory reports to lower shrink as well as assisting with loss prevention.

Assisted with additional management responsibilities in the absence of the Store Manager.

Pallet Sorter

September 2017- November 2017 Propak Logistics, Inc. Albuquerque, NM

• Ensured compliance with OSHA regulations to maintain a safe work environment.

• Operated the Smetco Machine (Pallet Sortation System) safely and assisted with its maintenance.

• Required to lift 50 to 75 lbs. frequently.

• Operated Band Saw in the teardown of wood pallets.

Data Collector for CDC

May 2017- September 2017 National Opinion Research Center of Chicago Albuquerque, NM

• Screened and interviewed survey respondents over the telephone for groundbreaking studies on issues like health care, education and more. Actively worked on campaigns for the Center of Disease Control and Prevention.

• Ensured productivity goals were met while assisting survey takers with prompt and proficient survey taking to provide great quality service.

• Maintained survey integrity during the process by utilizing the computer assisted telephone interviewing equipment (CATI) provided.

• Required to efficiently enter data in the database during survey taking while following all privacy and HIPAA policies.

Education

Arizona High School Equivalency (GED)

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