Parminder Kaur

Winnipeg, MB R*P*W*

204-***-**** - ad3aqu@r.postjobfree.com

Professional Summary

Professional and motivated customer specialist with good experience in office and finance management to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Skills

Cash Register Operations

Technical Aptitude

Customer Service Excellence

Problem Resolution

Customer Relations

Quality Assurance

Data Evaluation

Financial analysis

PROFESSIONAL EXPERIENCE:

09/ 2023 to present Gatestone & Co.

Technical support Representative

Demonstrate the customer service skills and commitment to the comprehensive resolution.

Receive inbound calls regarding the technical issues and provide the best solution

Demonstrate the empathy and good listening skills

Effective approaches to handle different audience by stepping into their shoes

Effective communication with the colleagues and other managerial levels

01/ 2021 to 05/ 2023 SkipTheDishes

Customer Care specialist

Helped large volumn of customers every day with positive attitude and focus on customer satisfaction

Defused customer concerns with exceptional conflict and problem resolution skills

Used exceptional communication to connect with customers, assess needs and present resolutions

Verified accuracy of customer accounts and system database with latest details to support accuracy and efficiency in future interactions

Identified customer issues with products or services, investigated causes, and initiated resolutions

06/2019 to 08/2023 Restaurant Manager

Barbeque Hut Pakistani Grill – Winnipeg, MB

Promoted positive atmosphere and went above and beyond to guarantee each

customer received exceptional food and service.

Carefully interviewed, selected, trained and supervised staff.

Met, greeted and encouraged feedback from customers and used feedback to

implement positive changes within restaurant.

Account management including accounts payables and accounts receivables

Record management

Reconciled cash and credit card transactions to maintain accurate records.

Led and directed team members on effective methods, operations and

procedures.

Correctly calculated inventory and ordered appropriate supplies.

04/2017 to 05/2018 Office Assistant

Milestone Education Group – Jalandhar, Punjab, India

Completed clerical tasks such as filing, copying and distributing mail.

Interacted with customers by phone, email or in-person to provide information.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Delivered clerical support by handling range of routine and special requirements.

Executed record filing system to improve document organization and management.

Developed correspondence letters, memos and emails.

Produced high-quality documents, spreadsheets and presentations for internal and

customer-facing needs.

07/2018 to 07/2019 Fulfillment Associate

Walmart – Winnipeg, MB

Followed procedures at all times for personal and team safety.

Received and reviewed new orders, located requested merchandise and promptly

initiated processing.

Collaborated effectively with coworkers on initiatives focused on achieving

measurable improvements in production quality and workflow.

Prepared and organized envelopes, packages, containers and pallets with correct

merchandise counts.

Unloaded incoming trucks and properly staged inventory for processing.

EDUCATION

05/2023 Canadian Investment Funds Course: Financial Advisor

IFSE - Ottawa, ON

06/2022 Dispatch Course: Logistics And Supply Chain Management

Rai Dispatch - Toronto, ON

04/2019 Applied Business Management: Business Management

University of Manitoba - Winnipeg, MB

06/2015 MBA: Management

Masters in Business Administration - Punjab, India

CERTIFICATIONS

Canadian mutual funds License

Dispatching Training by Rai dispatch with a volunteer experience working with

Rai dispatch, Toronto.

Contact this candidate