Brenda Burnette

**** **** ** **** **** NC *****

Phone 704-***-**** • E-mail ad3apx@r.postjobfree.com

OBJECTIVE Highly enthusiastic professional seeking position as an Ambulatory Manager in a medical practice where I may contribute medical administration training and management experience to create success for my employer. Will treat patients, customers and coworkers with empathy and tact, while maintaining company policies.

EDUCATION ECPI College of Technology Charlotte, NC Medical Administration – GPA 4.0, Phi Theta Kappa (President) Jul 2010

TRAINING AND RELEVANT KNOWLEDGE

Management of One Health Family Medicine & One Health OBGYN Practices

Resolved patient customer service questions with empathy and respect.

20+ years of management experience

Cover all areas of the practice when needed, check in/out, answering phones and scheduling appointments, rooming patients as needed.

Support providers with all administrative needs, insurance, 401K, reimbursement for medical/DEA license expenses, credentialing.

Utilized Canopy, EPIC and Allscripts electronic medical records systems. Super user for all 3 EMR systems.

Understand and correctly use medical terminology; Transcribe medical notes.

Accept and process patient co-pays; code medical procedures (ICD-9-CM, CPT 2003); verify insurance coverage; obtain insurance authorizations; and bill insurance and private pay patients.

Imaging, medication, and procedure authorization for STAT patients.

Understand and comply with HIPAA regulations regarding protecting patient privacy and confidentiality of medical records.

Use MS Word, Excel, PowerPoint, Access, Outlook applications to increase office efficiency; keyboard speed – 65 wpm.

EXPERIENCE

ATRIUM HEALTH ONE HEALTH FAMILY MEDICINE

Clinic Administrator / Practice Manager December 2021 to August 2023

Practice Manager for One Health Family Medicine & One Health OBGYN Prosperity 2 Practices

One Health Family Medicine practices are powered by Atrium Health under a One Health LLC leadership group. I was required to navigate policies, procedures, and patient care while maintaining One Health Family visions and values.

Moved with providers from Novant Health, Holston Medical Group and finally to our home with Atrium Health One Health Family Medicine

Implemented Atrium Health systems, practices and policies and trained new employees.

Kronos time keeping system for employee pay.

Core Connect for employee HR, recruiting, hiring, managing pay increases, job requisitions justification, ordering clinical supplies maintaining employee information.

Address patient issues for resolution and customer satisfaction. Maintained overall patient satisfaction score of 97.40 for overall patient visit satisfaction (Likelihood to recommend)

Communicated financial information to providers (Work RVU).

Moved family medicine office and opened a new practice to include OBGYN in Atrium Health new Medical Plaza building, worked with builder and Atrium Health project management to create best plan for new building and the move.

Management and supervision of 22 hourly employees including RNs, LPNs, RMAs and Administration staff.

Support for 5 family medicine physicians and 2 APP and 3 OB/GYN physicians and 2 APP for our women’s health line.

Financial work queues (insurance & billing claim edits).

Created orientation and onboarding for new employees, rolled out across One Health offices.

Created training documents for new OnBase scanning program.

As a Legacy team member, I was able to be part of piloting and rolling out One Health practices and procedures. Our group has grown from a Charlotte NC based practice with around 60 providers to a North Carolina practice of 130 providers and continues to grow including building a partnership with Wake Forest Baptist and Atrium Health.

Received exceeds expectations performance appraisals.

Clinic Secretary One Health Family Medicine 2012-2021

Provider support for 8 providers

Utilize EPIC for scheduling and appointment check in and check out.

Utilize Canopy EMR for clinical functions, chart access for prior authorization research, letters for providers and FMLA paperwork for patients.

Use of One Source for insurance verification.

Handle claim work queues for registration and insurance problems. Resolve problems and resubmit claims.

Physician support of 9 providers

Focus on medication prior authorizations, Disability/FMLA form processing and home health processing and billing.

Patient proxy access

Scheduling appointments for patients including appointments for covid vaccine clinics.

Check in and check out patients.

Handling STAT imaging and consult appointments.

Understand and comply with HIPAA regulations.

Holston Medical Group Huntersville NC

Patient Navigator March 19, 2019 to 04/10/2020

Moved with providers from Novant Health to Holston Medical Group

Set up new office spaces in 2 different office spaces.

Utilize Allscripts, Practice Management, Elevon, and EPIC systems

Use of Quantum to correct and resubmit lab claims.

Physician support of 5 providers, resolve IT issues for providers, act as chaperone when needed.

Focus on medication prior authorizations, Disability/FMLA form processing and home health processing and billing.

Patient proxy access

Scheduling appointments for patients

Check in and check out patients.

Handling STAT imaging and consult appointments.

Understand and comply with HIPAA regulations.

Perform medical front desk procedures including patient scheduling; making reminder, referral, and other calls; checking patient in/out; pulling/filing patient charts.

Novant Health Lakeside Family Physicians

Clinic Secretary Huntersville NC

June 2013 – March 2019

Physician support of 5 providers, resolve IT issues for providers, act as chaperone when needed.

Focus on medication prior authorizations, Disability/FMLA form processing and home health processing and billing.

Patient proxy access

Scheduling appointments for patients

Check in and check out patients (backup)

Handling STAT imaging and consult appointments.

Understand and comply with HIPAA regulations.

Cabarrus Family Medicine Poplar Tent Charlotte, NC

Patient Accounts Representative / Records Coordinator July 2011 – April 2013

Focus on medical record coordination, filling patient requests for patients, insurance companies and all other authorized entities.

Understand and comply with HIPAA regulations regarding protecting patient privacy and confidentiality of medical records.

Perform medical front desk procedures including patient scheduling; making reminder, referral, and other calls; checking patient in/out; pulling/filing patient records, charts, and other documents; and other medical front office tasks.

Input, update and maintain patient information in computerized database EMR/IDX

Accept and process patient co-pays; code medical procedures (ICD-9-CM, ICD-10-CM training, CPT 2003); verify insurance coverage; obtain insurance authorizations; and bill insurance and private pay patients as back-up.

Office Depot Charlotte, NC

Loss Prevention Manager (NC and SC) Dec 1994-Apr 2009

Monitored 32 Intellex cameras and scheduled security personnel to ensure safety and security of facility, employees, guests and inventory; scheduled employees per budget guidelines - average overtime below 1%

Audited accident logs on OSHA reporting system for compliance to mandates; completed accident reviews for employees injured while working.

Arranged instructors and scheduled CPR and AED certifications, trained employees on loss prevention procedures.

Completed monthly internal facility compliance audits and quarterly satellite audits; investigated thefts.

Led and directed northeast credit card fraud team; assisted victims of credit card fraud remove fraudulent charges on accounts.

Assisted police with controlled deliveries to apprehend suspects of fraud and employee theft; investigated employee theft and policy violations.

Trained inventory control employees in techniques designed to reduce operational errors and warehouse inventory shrink.

Organized annual inventories for Charlotte distribution center; traveled to other facilities to train and oversee inventories.

Represented Deloitte and Touche during select inventory counts.

Assisted in creating Standard Operating Procedures for loss prevention functions and accident review policies.

Administrative Manager

Supervised receptionist, cash office employees, human resource generalist, payroll, maintenance employees and customer service dispatchers; scheduled needed maintenance.

Trained employees on daily functions and company policies and procedures

Reconciled receipts; investigated missing monies; made bank deposits.

Audited, reconciled and analyzed profit/loss reports.

Opened and closed facilities; monitored facilities for any unusual events/incidents.

Entered inventory information into ES900 inventory system.

Listened to customer concerns while exhibiting a concerned and professional demeanor; explained policies and procedures; resolved escalated customer service problems.

Prepared employee benefit packets; maintained employee files; prepared payroll; created and maintained informational bulletin boards; maintained OSHA log and managed workers compensation files.

Composed and prepared correspondence and presentations using MS Word and PowerPoint

Prepared accounts payable and paid facility bills

Assisted in writing policies and procedures.

Reconciliation Lead

Posted payments to the AS400 customer database. Prepared and balanced daily deposits

Trained and supervised four other reconciliation and cash office employees.

Cross-trained to backed up payroll associate, human resource generalist and receiving clerk, and administrative assistant for Director.

Adjusted inventory back into the system when customer credit was not issued upon return of merchandise.

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