Customer service, communications, food and beverage

Forsyth, Ga ***** 323-***-**** *********.*********@*****.***

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CATHERINE CHAMBLESS

PROFESSIONAL SUMMARY

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues proficiently. Maintains focus and positive attitude in stressful situations and high-volume environments.

SKILLS

Customer Service

Team collaboration

Menu Memorization

Point of Sale Operation

Strong multitasking

Excellent Communication skills

Conflict and Complaint Resolution

Adaptable and Flexible

Attention to detail

Safe Food Handling

WORK HISTORY

FRONT DESK/RECEPTIONIST 06/2023 to Current

Dr. Cynthia Chambless, M.D., Macon, GA

Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Streamlined appointment scheduling for improved patient flow and reduced wait times.

Managed multi-line phone system and pleasantly greeted patients.

Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Checked patient insurance, demographic, and health history to keep information current.

Coordinated patient scheduling, check-in, check-out and payments for billing.

CUSTOMER SERVICE INVOICING SPECIALIST 08/2020 to 08/2023

Kysor Warren Epta Refrigeration, Columbus, GA

Streamlined invoicing processes for increased efficiency, implementing automated systems and reducing manual tasks.

Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.

Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.

Monitored outstanding invoices and performed collections duties.

Interacted with customers via phone, email, and chat to resolve billing disputes and respond to inquiries.

Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.

IN-ROOM DINING 02/2016 to 12/2016

Mansion on Forsyth Park, Savannah, GA

Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.

Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.

Addressed any guest complaints promptly, resolving issues professionally and courteously.

Arranged food, utensils and condiments on trays to serve meals with necessary items.

Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.

Cleared dishes, trays and carts from rooms with discretion and professionalism.

BARTENDER 02/2016 to 12/2016

Mansion On Forsyth Park, Savannah, GA

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Upheld strict regulations for safe alcohol service and food safety.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

SERVER 03/2015 to 02/2016

Joe's Crab Shack, Savannah, GA

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Increased sales with up selling techniques and thorough knowledge of menu items, specials, and promotions.

Maintained a clean and orderly dining area for an enjoyable guest experience.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Resolved customer complaints promptly and professionally to maintain positive reputation.

EDUCATION

Armstrong State University, Savannah, GA

Bachelor of Arts, Liberal Arts And General Studies

Columbus State University, Columbus, GA

Bachelor of Arts, Communications, 12/2018

CERTIFICATIONS

Food and Beverage Management Certificate- eCornell University

Georgia Alcohol Seller-Server Certificate

Responsible Alcohol Manager Certificate

Food Handler Certificate

Basic Life Support (BLS) Certificate- First aid and CPR

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