JAMES CHRISTOPHER ECHTERHOFF

404-***-**** ad3aph@r.postjobfree.com Atlanta, GA 30338 https://www.linkedin.com/in/chrisechterhoff/ Head of Talent Management Operations

Director of Talent Management with extensive expertise in HR, internal operations, and staffing management in technology and consulting environments. Adept in optimizing people-driven operations and strategically managing employee processes to ensure organizational talent is operating at the highest level. Proven expertise in efficiently overseeing employee lifecycle project planning and execution. Trusted leader in spearheading teams responsible for data integration and enhancing workforce management efficiency. Visionary strategic leader seeking to assist organizations with combining company cultural initiatives with hands-on execution and analytical reporting to achieve sustainable profitability and talent operational excellence in the ever-evolving business technology landscape.

KEY QUALIFICATIONS

Cross-Functional Collaboration: Developed seamless collaboration by ensuring constructive interaction across departments to maximize efficiency and deliver cohesive outcomes. Partnered with HR teams to support processes to secure new talent pipelines. Data-Driven Decision Making: Leveraged data analytics and market trends to inform strategic decisions, ensuring alignment with market demands, technology advancements, and competitive landscape. Talent Process Enhancement: Led a team responsible for HR systems updates and data integration, effectively optimizing project management processes, minimizing bottlenecks, and enhancing overall operational efficiency. Leadership Development: Mentored and developed operational teams, nurturing talent, promoting leadership growth, and cultivating a culture of innovation, collaboration, and excellence. Skilled in designing annual incentive-based compensation plans. PROFESSIONAL EXPERIENCE

Global Talent Leader February 2022 – Present

ACCENTURE Atlanta, GA

• Spearheaded chargeability and project time tracking projects for Accenture Operations' Digital Inside Sales group consisting of more than 2,500 team members which reporting directly to the Chief Delivery Officer.

• Led and directed global enterprise-wide staffing operations, orchestrating comprehensive talent acquisition, deployment, and optimization strategies that aligned with corporate objectives, resulting in enhanced operational efficiency and workforce agility for all offices in Europe, Latin America, Asia, and Australia.

• Forged global collaborative partnerships to strategically forecast employee headcount by location, facilitating comprehensive logistical planning for upcoming planned workforce expansion (Europe, Asia, LATAM, Australia, North America, Africa).

• Integrated the employee lifecycle management programs developed at N3 into the Accenture corporate HR framework and performance management process.

• Managed the Talent Connector and Regional Talent Scout while directing the harmonization of the operations of a large- scale division with overarching business goals, overseeing the translation of strategy into actionable plans to ensure their timely execution.

VP of Enterprise Staff Operations August 2020 – February 2022 N3, LLC Atlanta, GA

• Partnered with HR leadership and management across 17 global office locations (spanning 5 continents and 15 countries including Singapore, Ireland, Bulgaria, Poland, Costa Rica, and Brazil) to systemize and establish a standardized people management process and governance framework, driving consistency and efficiency.

• Orchestrated onboarding project of 2,500 employees across the organization into Accenture's processes and systems, collaborating with company leadership, HR, and cross-functional teams as part of a global acquisition.

• Directed a team of 2 Operations Analysts and strategically managed global staffing operations, utilizing an innovative proprietary project management system to ensure efficient allocation of resources.

• Took ownership of end-to-end talent supply chain and workforce management processes, including the development of a new HIPO talent recognition and development program, leading strategy formulation and firsthand implementation to drive successful delivery.

• Analyzed the incoming project pipeline, collaborating closely with HR, sales, and leadership teams for major clients such as Google, Microsoft, and AT&T to orchestrate resource allocation strategies, ensuring the punctual initiation of new projects. Director of Enterprise Staffing Operations November 2014 – July 2020 N3, LLC Atlanta, GA

• Collaborated with executive leadership, HR partners, and department heads to align staffing strategies with organizational goals. Leveraged advanced workforce analytics to forecast talent needs, streamline resource allocation, and drive seamless project execution.

• Oversaw end-to-end staffing processes, including recruitment, onboarding, and performance management, ensuring scalability while maintaining quality.

• Developed and the global talent management and systematic career pathing implemented across all locations.

• Partnered with the technical and project teams to develop an enterprise proprietary project management and staffing tool.

• Established streamlined processes for analyzing Salesforce data, enhancing its integration with resource planning for upcoming projects and deal renewals.

Staffing, Training, and Sales Manager September 2011 – October 2014

N3, LLC Atlanta, GA

• While reporting to the Chief Operating Officer (COO), implemented dynamic sales strategies while concurrently managing staffing operations, driving a cohesive approach that maximized revenue growth and optimized resource allocation.

• Led all new hire and ongoing training initiatives for the Atlanta office, including both technical product training and sales training.

• Managed a high-performing team of 12 to 15 Business Development Representatives (BDRs) to consistently exceed targets by aligning sales efforts with operational efficiency; set KPI targets, designed effective sales, developed messaging strategy, and executed individualized performance optimization plans.

• Collaborated closely with the sales and operations teams to enhance existing processes, resulting in streamlined lead generation, opportunity conversion, and resource planning to support high-value clients such as Lenovo, Rackspace, and Microsoft.

• Leveraged data analytics to assess team performance, proactively address skill gaps, and optimize resource allocation for increased project success rates.

Additional Relevant Experience

• N3 LLC., Atlanta, GA Business Development Representative (BDR) EDUCATION

Bachelor of Business Administration - Marketing Completed UNIVERSITY OF GEORGIA ǀ Athens, GA

KEY SKILLS

Performance Management ǀ Staffing Strategy Development & Acquisition ǀ Data-Driven Decision Making Coaching & Mentorship Enterprise Sales & Business Development ǀ Designing Incentive-Based Compensation Plans Process Optimization Strategic Leadership Resource Planning & Allocation HR Process Improvement Client Relations & Account Management CERTIFICATIONS

Predictive Index Workday

TECHNICAL COMPETENCIES

Salesforce ǀ Workday ǀ Smartsheets Microsoft Office Suite

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