IMAN HOUSNY

EMAIL: ad3apa@r.postjobfree.com CELL: 1-425-***-**** linkedin.com/in/iman.housny-b9402630

PROFESSIONAL PROFILE:

Results-driven professional with over 15 years of managerial experience in the telecommunications & Retail industries. Adept at talent acquisition, performance management, and employee engagement, with a proven track record in driving sales operational management (corporate, retail, distribution & telesales). Strong strategic planning, business development, and project management skills, complemented by expertise in performance excellence, system & processes, and effective communication. Demonstrated ability to envision the bigger picture, identify areas for development, set and monitor organizational objectives & achievements. Possesses extensive cross-cultural experiences and a profound understanding of diverse business areas. AREA OF STRENGTH

Strategic Planning Business Development & Project Management

Talent Management Sales Operations & processes

Performance Management

Engagement & Communication

WORK EXPERIENCE SUMMARY (2003 - 2023)

Consultant Advisor – international (2020 - 2023)

HR & Operations services April 2020 – June 2023

Etisalat - Telecommunication – Egypt (2007 - 2020)

Talent Acquisition Manager ‘18 – 20 Mar

Business Development & Performance Excellence Manager ‘14-’18 Feb

Back-office & Performance Excellence Manager ’13- ‘14

Project Management & HR SPOC (Corporate) -Sr. Supervisor ‘11- ‘13

Project Management (Consumer)- Supervisor ’10- ‘11

Operations, System Support Supervisor ‘08 - ‘10

Engagement & Communication Supervisor ’07- ‘08

Macy’s East – USA – NJ (2003 - 2007)

Group service Manager - Macy's Monmouth Feb. 06- Aug 07

Trim Manager (Christmas Lane) Macy’s Woodbridge (NJ) Sept. 05–Jan 06

Bridal Consultant – Macy’s Woodbridge (NJ) Jun. 04– Aug 05

Sales Associate- Macys Cross County (NY) April 03- May 04 ACHIEVEMENTS HIGHLIGHTS

TALENT ACQUISITION MANAGER

− Streamlined the recruitment process by implementing methodologies to improve talent acquisition metrics by 30% and to meet the company’s aggressive targets, reducing time-to-fill positions by 46% while maintaining high-quality hires.

− Led the development of an employee referral program that delivered 18% more hires than the previous year and reduced the average cost-per-hire by 27%

− Coordinated full cycle recruitment process for assigned roles, resulting in a 60% reduction in recruitment time.

− Spearheaded the creation of a Talent Acquisition strategy to hire 1K+ employees within a 18 month time frame by employing a variety of advertising methods and an applicant tracking system to yield an applicant to hire ratio of 1:1 in technical Dept & 1:4 in sales Dept.

− Spearheaded recruitment efforts, successfully placing top-tier talent, resulting in a 20% reduction in employee turnover and increased team efficiency.

BUSINESS DEVELOPMENT

− Designed and developed a metric-based management approach to improve company performance by monitoring and analyzing current system of provision to ensure effectiveness, and introducing new solutions and alternative methods of efficiency to improve productivity by 14%.

− Developed a performance management process & system that increased efficiency by 30%, and productivity by 25% of sales and operations

− Improved customer satisfaction by 20% by implementing a series of quality assurance policies and procedures, while simultaneously reducing customer complaints by 30% in 6 months

− Collaborated with cross-functional managers, resulting in a 28% reduction in operational bottlenecks and a seamless customer experience.

− Led a highly successful in-house training initiative, improving employee performance by 40% and boosting overall team productivity.

− Contributed to the development and execution new system & processes, leading to a 30% increase fulfillment rates & customer satisfaction

− Ensured strict adherence to standard procedures and regulatory requirements, resulting in a 98% compliance rating and zero policy violations.

− Fostered a positive work culture, leading to a 15% increase in employee engagement and a more collaborative work environment.

PERFORMANCE MANAGEMENT

− Successfully led the performance evaluation process, resulting in the identification of skill gaps and training needs, leading to a 25% improvement in overall team performance.

− Introduced a new rewards and recognition program, boosting employee morale and contributing to a 15% increase in employee satisfaction.

PERSONNEL RELATIONS & ENGAGEMENT

− Implemented a comprehensive employee feedback system, resulting in a 20% increase in employee satisfaction and a stronger sense of belonging within the organization.

− Designed and implemented professional development programs, resulting in a 25% increase in employee skill development and career progression opportunities.

− Revamped the job description design process, ensuring clarity and alignment of roles, and reducing misunderstandings by 30%.

− Spearheaded team-building events and activities, leading to a 15% improvement in team cohesion and collaboration.

SYSTEM SUPPORT & COMMUNICATION SUPERVISOR

− Successfully led the implementation of a new CRM system, ensuring seamless integration and providing training to 100+ employees, resulting in improved customer data management and a 30% reduction in response time to customer inquiries.

− Initiated cross-functional collaboration between retail and IT teams, resulting in a 20% increase in efficiency and accuracy in addressing system issues and requirements.

− Improved communication channels between retail and other departments, leading to a 25% reduction in miscommunications and delays in project execution.

− Oversaw stores launch s and several retail initiatives, resulting in a 15% increase in sales and enhanced customer satisfaction.

OPERATIONAL SYSTEM SUPPORT

− Reduced system downtime by 40% through proactive monitoring and swift issue resolution, ensuring uninterrupted operations and a seamless customer experience.

− Implemented a real-time reporting system, providing daily, weekly, and monthly sales data, leading to data- driven decisions and a 20% increase in revenue.

− Trained and mentored a team of system support specialists, resulting in improved team performance and a 25% decrease in response time to support requests.

− Implemented a maintenance schedule for retail stores, reducing equipment downtime by 30% and ensuring a more visually appealing shopping environment.

− Fostered clear and effective communication with front-liners, resulting in a 40% improvement in task completion efficiency and a more motivated team.

− Successfully coordinated and executed emergency response plans during critical situations, ensuring the safety and well-being of both staff and customers as well as the company’s assets TRAINING:

Designed course:

− Management development Program (yearlong program) o (Leadership, organizational development & Employment Development)

− The Master (yearlong program)

− High Potential Supervisors Training (yearlong program) o (Marketing, Sales, IT, Finance, and Strategy Management) o Entrepreneur leadership

Other Training

– Transformational Leadership

– Six Sigma “Orange Belt”

– Project Management

– Effective writing of Job Descriptions

– Public Speaking

– Negotiation skills

EDUCATION

Bachelor of Arts in English Literature, 2001

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