To,

The Hiring Manager,

As a senior Business Analyst and Project Manager with extensive experience in various industry domains, I have worked closely with multiple Executive teams, Finance teams, IT and Business Stakeholders in the applications and services procurement process.

Have been responsible for the end-to-end process of; working with Business stakeholders to get initial vision, problem statement and budget projections; working with Executive teams in building the business vision into the corporate vision and technology roadmap and refine it further; working with Finance to secure budgets and get understanding of accounting structure (CAPEX/ OPEX); work again with Business stakeholders and key power users on detailed requirements to map out functional area and features of the business need; work with procurement, IT and/ or other stakeholders to participate RFI/ RFP process, attend vendor interactions and demos; work on detailed mapping of business needs and application features and ranking them by ease of use, richness of feature and relevance to business; If needed come up with a weightage system to rank the applications and make recommendations; work with Legal to evaluate the contracts and ensure they are in compliance with industry standards and do not pose a risk to the organization and smooth working of the teams; work with all the teams to make decisions and choose relevant application.

Good understanding of the financial structures around application procurements, SaaS license costs, implementation costs (external consultants/ vendors and internal resources cost) and post go-live maintenance costs. Have clear understanding of the pit falls that the SaaS application models and governor limits pose for the organizations.

I have worked with many organizations (Zurich, Informa, Emerald and Coinbase) where I managed multiple projects at the same time. I helped these organization create methods and process for them to implement and maintain these projects smoothly in future by having regular follow-ups and post project retrospectives. Documented the process for incoming organization/ team with clear comparison of the existing organization process. Ensure that the lessons learnt become a part of the organizational culture and are adhered to in future. Implemented documentation and developed knowledgebase to work as a directory for various team where they can refer to the repository of applications and integrations within the organization and be able to base their future decisions on it.

For more than a decade I have been delivering projects using agile methodologies, breaking down epics into user stories, writing acceptance criteria, ensuring the traceability to development, testing and delivery. As a part of this, I have experience using and managing many tools that help document, track and collaborate. Naming some of the tools/ Applications- Jira, Confluence, Google Docs, Google Slides, Google Sheets, Lucid Charts, MS Office 365 (Word, Excel, PowerPoint, Visio), MS Projects, SharePoint, Teams, Slack.

Looking at the job description for the position, I feel I am a perfect match for it. I would love to put forward my candidacy for the selection process. Looking forward to talking to you and hopefully working with you in future.

Mukesh Jain

661-***-****

ad3ap1@r.postjobfree.com

ABOUT

Customer focused Senior PM and BA with several years of experience in strategizing, setting up, and managing applications and processes for Customer facing teams at Global and Inter Continental level.

Proven track of process, people, technology, scalability, and leadership. Trusted by stakeholders to bring the required resources, lead the stagey and bring to table a visionary approach to direction-oriented solutions, balancing immediate resolution verses long term organization goals. Well versed in identifying critical roles of each business unit/ internal customer and dealing with shifting priorities and evolving business needs.

CONTACT

PHONE:

661-***-****

EMAIL:

ad3ap1@r.postjobfree.com

RELEVANT CERTIFICATES/ TRAININGS

Atlassian Cloud Organization Admin

Certified Salesforce Administrator 201

Salesforce Builders Training (DEX-402)

Certified SAFe 4 Scrum Master

Certified Siebel Sales, Marketing and Analytics BA

Statistical Analysis, IIM Bangalore (online)

VOLUNTEER WORK

RECENT WORK

Responsible for Sales, Finance, ERP, integration and HR applications and services across the organization(s). Working with admins, analysts, and support personnel. Planning and templating long-term business optimization. Work with Stakeholders, IT, Finance, Legal and Executive Management to envision business needs, identify tools, evaluate application and services, and recommend road maps ensuring adoption & compliance.

Also responsible for project approvals and stake holder engagement. Lead the implementation of new functionality as well as merger of applications and sunset of legacy applications.

APPLICATIONS AND SKILLS

With 26 years of IT experience, I have worn many hats in my career from a developer to data architect to business analyst to project manager to a program manager. I have built and implemented home grown systems, ERP applications and CRM systems, thus bringing along the expertise and wisdom from these experiences and applying to the database design and user experience.

Past 10 years I have been managing large to medium Sales and ERP implementations with migrations, mergers, and support for multiple instances concurrently in an agile environment for multiple and diverse group of stakeholders

Education: Bachelor of Engineering in Computer Science, 1994

Nagpur University, Nagpur, India

Trainings and Certifications:

Certified Salesforce Administrator 201

Salesforce Training- Declarative Development for Platform App Builders (DEX-402) Certified SAFe 4 Scrum Master

Atlassian Cloud Organization Admin 520

Certified Siebel Sales, Marketing and Analytics BA

Certified Siebel Developer

MS Projects Enterprise

Capability Maturity Model

Finance for non-Finance Managers, UBM Internal

Data Analysis and Statistics, UBM Internal

Statistical Analysis, IIM Bangalore

Industries

Automotive, Consumer Goods, Technology and Consulting, Finance, Banking, Insurance, Mortgage, Public Sector, Trade Shows, Media, Travel

Employers/ Major Projects/ Assignments

-Tauck, Wilton CT- Business Analyst- Salesforce Marketing & Service Cloud and Booking Engine Oct 2022- Till Date

-Coinbase, San Francisco, CA- Integrations Business Analyst leveraging Mulesoft and other tools to integrate various SaaS platforms (Salesforce, NetSuite, Snowflake, Workday, Messari, Nostradamus) Dec 2021- Oct 2022

-EmeraldX, Culver City, CA- Lead the Commercial Operations team to manage Sales, Billing and Invoicing applications (A2Z, TMM, Quick books and Zuora) Sep 2019- Dec 2021

-Informa, Santa Monica, CA- Lead CRM Operations for 8 Sales teams (Industry and geography) with constant new acquisitions and a fast-moving need to integrate, absorb and sunset merging Jan 2016- Sep 2019

-Prospect Mortgage, Sherman Oaks, CA-Salesforce- Project Manager for Implementation and integration of Salesforce, Encompass, Oracle and Eloqua May 2013- Dec 2015

-Zurich Financials, Woodland Hills, CA- Siebel, Salesforce and Oracle CRMoD- Established and lead Global CRM CoE resulting in implementation of about 10 CRM systems across countries Jan 2011- May 2013

-Fannie Mae, Reston, VA- Siebel CRM- Delegated administration system for 300+ applications leveraged by banks doing business with Fannie Mae Apr 2009- Dec 2010

-WorkMethods, Reston, VA- iPhone/ iOS app for health record tracking and sharing Oct 2009- Mar 2010

-United Nations, New York, NY- Siebel CRM- Implementation of Global Help desk Sep 2008- Apr 2009

-IndyMac Bank, Pasadena, CA- Siebel CRM- Implementation, support and expansion of system of Retail, Wholesale and Construction business units Mar 2005- Sep 2008

-Citibank, New York, NY- Siebel CRM- Upgrade of the Personal Banking CRM- servicing and KYC

Oct 2003- Mar 2005

-HP, Bangalore, India- SAP and Siebel CRM- Jun 2001- Sep 2003

oTesting and certification of Siebel mobile build on HP & Compaq devices, Seattle

oMarketing Automation leveraging Siebel and mass flexi printing for HP, Vancouver

oImplementing customer loyally system for Astra World (car manufacturer), Indonesia

oSiebel implementation for Sanita sal (household consumer goods), Lebanon

-ITC, Calcutta, India- SAP ERP- HR module implementation across 25 locations Jan 1999- June 2001

-Medha Computing, Bangalore, India- Oracle ERP- Financial module implementation for various companies in US (offshore team) Jan 1997- Jan 1999

-Perfect Professionals, Lucknow, India- Oracle DB- Development on Oracle Database and frontend tools for various clients locally Jan 1995- Dec 1996

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