NOBANTU GRACE GONIWE

CURRICULUM VITAE

Address : Q 517 Mathaba Crescent Site B Khayelitsha 7784

Mobile: 078******* / 072******* ( Alternative)

Email: ad3aoe@r.postjobfree.com

PERSONAL DETAILS

Nationality : South African

Languages : English,Xhosa

Availability : Immediately

SUMMARY

I consider myself as a highly motivated and ambitious person, with 2 years experience in call centre mainly inbound calls. I am eager to learn, embrace new challenges and can work alone or as a team.

SKILLS

●Strong time management and administration skills.

●Capable of multitasking with a number of bookings/ inquiries at the same time.

●Ability and willing to work under pressure.

●Problem solving ability.

●Customer service and team player.

●Attention to detail.

●Persuasiveness.

●Quality Orientation

●Able to work in a fast paced, pressurised environment.

●Problem solving and conflict resolution.

●Get along with people and adapt easily.

Knowledge of GDS ( Sabre )

Microsoft Office (Word, Excel,PowerPoint, Access)

KEY RESPONSIBILITIES

●Effective query resolution and customer satisfaction.

●Data capturing interviews ( face to face ) using Survey 123 system.

●Able to communicate directly with clients on a friendly and professional manner over the phone.

●Follow up on clients payments and process credit card.

●Taking ownership, identifying and solving clients issues using systems or sourcing relevant information in a timely manner, to ensure resolution.

●Keep up to date with issues and updates affecting the client base.

●Escalate relevant queries through the correct channels or department when necessary.

●Ensure team standards are met by achieving individual SLA 'skills and quality benchmark.

●Updating and creating new profiles for customers.

●Answer incoming calls and respond to customer emails.

EDUCATION

●2016 – 2017 : Sabre Reservation Systems and Ticketing ( Certificate)

Institution : WNS House

●2005 – 2008 : Oval International College ( National Diploma in Tourism Management )

●1998 – 2002 : Matthew Goniwe Memorial High School ( Grade 12)

WORK EXPERIENCE

Company : Ozow Pty Ltd

Position : Office Cleaner

Period : (Sep 23- present)

Company : Stats SA Census 2022

Position : Field Worker

Period : 4 months contract (Feb- May 2022)

Company : WNS House Century City

Position : Contact Centre Consultant for Kulula.com / BA ( Comair Campaign )

Period : 2016 – 2019 November – March

Company : SIG Combibloc Obeikan Cape Town

Position : Teal Lady / General Assistant

Period : 2011 – 2016 July - October

Company : IPS Dubai ( Integrated Packaging System )

Position : Cleaner

Period : 2014 - 2016 June – October

REFERENCES

MS Lesley Botto : Office Manager

Contact details : 073*******

Office no. :

MS Nobubele Nongena: Supervisor Ozow

Contact details

§Mr Phelo Matshayana : FOO ( Field Worker Operator)

Contact details : 073*******

Head Office no. : 021-***-****

●Mrs Kathy Petersen : Supervisor Kulula.com / BA

Contact details : 076******* (m)

086******* (w)

Email- ad3aoe@r.postjobfree.com

●Mrs Linzi Bosman. : Office Manager at SIG Combibloc

Contact details : 071******* (m)

021******* (w)

Email – ad3aoe@r.postjobfree.com

●Mrs Lindia Fritz. : Executive Administrative at IPS Dubai

Contact details. : 083******* ( mobile )

Contact this candidate