Quality Assurance Team Members
Resume:
N
Jeremy
Nichols
jeremynichols**@yah
oo.com
Oronogo, MO 64855
SUMMARY
Experienced journeyman lineman 26 years in the trade offering proven safety record, performance-oriented nature and strong history of accomplishment in environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns. Put safety first each and everyday, have a good attitude because safety is an attitude so be positive and build your team up! Take ownership!
SKILLS
Microsoft Visio
CADD
Electrical System Knowledge
AutoCAD
First-Aid and CPR
Performance Evaluations
Work Estimation
Personnel Management
Report Preparation
Repair Requirements Determination
Safety Compliance
Specifications Interpretation
Accident and Injury Investigation
Hydraulic Press Operation
Supply Requisition
Personnel Skill Assessments
Tools and Equipment Maintenance
Outside Contractor Oversight
Vendor Relationship Management
Job Prioritizing
Materials and Labor Costing
Visual Inspection
Team Collaboration
Cross-Functional Collaboration
Employee Safety Training
Corrective Action Implementation
Hand and Power Tool Operation
Policy and Procedure Writing
Assignment Delegation
Worker Training
Skilled Maintenance and Repair
Standards Conformance
Tool and Parts Inventory Oversight
Decision-Making
Schedule Preparation
Professional Communication
Heavy Lifting
Attention to Detail
Adaptability and Flexibility
Inventory Oversight
Machinery Operations
Mathematical Calculations
Equipment Operation
Conflict Resolution
Schedule Management
Stress Tolerance
Work Area Inspection
Hazard Monitoring and Management
Maintenance Planning
Quality Assurance
OSHA Compliance
Relationship Building
Dependable and Consistent
Word Processing
Analytical and Critical Thinking
Employee Motivation
Resource Allocation
Construction Methods
Enterprise Project Management
Customer Relations
EXPERIENCE
Foreman Lineman
Kansas City, MO
PAR Electrical Contractors/ Jan 2021 to Jan 2024
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. Communicated with distributors to acquire necessary equipment for projects. Operated bucket trucks, lashers, core machines and powered hand tools safely and efficiently.
Supervised a team of linemen in the installation, repair, and maintenance of electric power lines.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Established and enforced clear safety policies to protect workers from injury. Kept records of parts and equipment used in projects to update inventory. Oversaw workforce schedules and allocated resources in order to achieve project goals. Prepared installations by analyzing staking sheets and job sites, gathering required materials and supplies and locating existing cables and other utilities. Worked closely with engineering staff to develop plans for new line installations or upgrades.
Kept equipment in good operating condition by following operating instructions, troubleshooting breakdowns, performing preventive maintenance and informing management of needed repairs.
Coordinated efficient maintenance schedules to keep systems running at peak levels. Allocated material and labor resources to promote on-time and under-budget project completion.
Provided instruction to apprentices on proper use of tools, materials, and techniques used in overhead and underground line construction. Inspected and tested power lines and auxiliary equipment to locate and identify problems using reading and testing instruments.
Communicated effectively with customers regarding service interruptions or repairs needed on their property.
Ensured that all safety protocols were followed during each job task. Delivered positive reinforcement and constructive criticism for employee work efforts. Maintained safety and high quality of workmanship by following company standards and procedures and complying with legal regulations. Trained others with less experience and supported and participated in growth of co-workers and company.
Maintained accurate records of daily activities, including time sheets and material usage reports.
Coordinated with other departments to ensure timely completion of projects. Created work crew schedules and delegated assignments. Utilized computer software programs such as GIS mapping systems for data gathering purposes.
Coached staff on strategies to enhance performance and improve customer relations. Monitored employee work levels and optimized performance with strategic approaches.
Responded quickly to customer complaints about power outages or other issues relating to electric service delivery.
Monitored job progress to ensure quality standards are met according to company policies and procedures.
Bolstered customer confidence by keeping installation information confidential and maintaining professional job site demeanor and correspondence. Ordered materials from suppliers as needed for line construction projects. Participated in meetings with management personnel regarding project status updates or operational changes within the department.
Filled out work orders, repair logs and maintenance plans to document work completed.
Updated job knowledge by participating in educational opportunities such as trade print articles, exposure to more experienced technicians and other relevant areas of business and networking.
Performed maintenance on high voltage lines and associated equipment. Assisted with emergency repairs as needed due to weather conditions or other critical situations requiring immediate attention.
Prepared and planned worksites to help jobs run smoothly. Enhanced organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Troubleshot problems with existing lines using specialized testing equipment such as voltmeters or ammeters.
Established effective working relationships with local utility companies when necessary for coordination of services.
Delegated work to staff, setting priorities and goals. Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Developed training programs for new employees and apprentices in the line crew. Identified defective sectionalizing devices, circuit breakers, fuses, voltage regulators, transformers, switches, relays or wiring using wiring diagrams and electrical-testing instruments.
Conducted safety checks for potential hazards related to electrical work. Opened switches and attached grounding devices to remove electrical hazards from disturbed or fallen lines or to facilitate repairs. Trained and monitored employees to teach daily tasks and improve performance. Inspected and maintained all equipment used in the transmission of electrical power. Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Inspected completed work to assess quality and identify skill gaps. Reported project progress, site problems and labor status to supervisors. Scheduled regular inspections of lines and performed preventative maintenance when required.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Recognized by management for providing exceptional customer service. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Displayed strong telephone etiquette, effectively handling difficult calls. Exceeded customer satisfaction by finding creative solutions to problems. Collaborated with others to discuss new opportunities. Identified needs of customers promptly and efficiently. Worked with cross-functional teams to achieve goals. Answered [Number] calls per shift to assist with customer questions and concerns. Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Achieved cost-savings by developing functional solutions to problems. Completed day-to-day duties accurately and efficiently. Maintained schedule of class assignments to meet deadlines. Maintained updated knowledge through continuing education and advanced training. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered products to customer locations on time.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Planned and completed group projects, working smoothly with others. Foreman/General Manager
Commerce City, CO
Hooper Corporation/ Jan 2019 to Nov 2021
Monitored project progress to enforce adherence to deadlines and quality standards. Delegated duties to employees based on skillset.
Monitored inventory to support budget and project goals. Kept production team moving forward for progress in daily site operations. Increased productivity by improving employee morale and cross-functional communications.
Provided guidance, direction, and technical assistance to crew members. Managed inventory levels of supplies necessary for job completion. Monitored job progress and ensured completion within budget constraints. Planned and managed manpower and resource requirements to support project activities.
Created detailed reports on job progress and submitted them to management on time. Conferred with senior management, owners, contractors, and design professionals to discuss project goals and problem solve.
Viewed and checked job equipment to determine maintenance requirements. Monitored equipment operation during extraction process to detect problems. Adjusted equipment to prepare for excavating and boring geological materials. Recruited and hired workers, in addition to supervising and monitoring daily performance.
Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Set up and took down drilling rig and equipment.
Ensured all workers adhered to company policies and procedures. Kept detailed progress records to hit strict deadlines and adjust plans. Supervised activities of personnel assigned to various tasks during construction jobs. Planned material and equipment needs to drive on-time delivery in concert with project schedule.
Implemented budgets to support equipment and workforce requirements and successfully complete projects.
Managed sites by focusing on safety, operations and productivity. Organized meetings with clients to discuss project specifications. Monitored job site parts and equipment.
Reported project progress, site problems and labor status to supervisors. Communicated with suppliers and coordinated delivery of supplies to job sites. Resolved conflicts between workers in a timely manner. Tracked and reported units and labor hours prior to submission of timecards. Checked project details to verify job site materials and equipment. Negotiated contracts with vendors for materials needed at construction sites. Inspected tools, materials, and equipment to ensure quality standards were met. Prepared budgets for projects based on labor costs, materials needed. Identified areas of improvement for increased efficiency and productivity. Communicated with employees to demonstrate high standards and mitigate issues. Rolled out new processes to achieve operational excellence. Inspected rigging and scaffolding for safety and reliability. Managed workers at various experience levels in construction and restoration projects. Prepared and planned worksites to help jobs run smoothly. Scheduled staff shifts based on project needs and availability. Delegated work to staff, setting priorities and goals. Assigned rotating work schedules to maximize coverage and maintain productivity. Organized meetings with clients to discuss project specifications and expectations. Communicated regularly with subcontractors regarding project timelines. Monitored processes for continuous improvement and implemented changes to promote quicker task completion.
Recorded inspection and work order results in software system with attention to conditions found and remediation taken.
Obtained specifications and directed work for construction crews. Developed and implemented safety protocols for the team. Trained new employees in safety regulations, operational procedures, and company policies.
Established expectations and motivated crews to consistently meet or beat goals. Allocated material and labor resources to promote on-time and under-budget project completion.
Conducted regular performance reviews with crew members. Supported project quality assurance and quality control planning for assigned tasks. Established and enforced procedures and work standards, promoting team performance and safety.
Supervised projects to uphold schedule requirements and quality demands. Created work crew schedules and delegated assignments. Complied with federal and company regulations to maintain high level of job site safety.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assessed work area conditions for potential hazards or risks. Defined and monitored personnel and project schedules to ensure on-time project completion.
Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Coordinated with other departments to ensure project deadlines were met. Trained and monitored employees to teach daily tasks and improve performance. Maintained daily logs of labor and equipment used on-site. Assisted with customer requests and answered questions to improve satisfaction. Maintained schedule of class assignments to meet deadlines. Modified existing software systems to enhance performance and add new features. Recognized by management for providing exceptional customer service. Identified needs of customers promptly and efficiently. Delivered products to customer locations on time.
Worked with cross-functional teams to achieve goals. Displayed strong telephone etiquette, effectively handling difficult calls. Prioritized and organized tasks to efficiently accomplish service goals. Exceeded customer satisfaction by finding creative solutions to problems. Leveraged [Software] skills to input and compile data gathered from various sources. Achieved cost-savings by developing functional solutions to problems. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated with others to discuss new opportunities. Completed day-to-day duties accurately and efficiently. Planned and completed group projects, working smoothly with others. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Understood and followed oral and written directions. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Built and maintained loyal, long-term customer relationships through effective account management.
Supervised employees through planning, assignments, and direction. Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Developed marketing strategies designed to increase brand awareness within target markets.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Recruited, interviewed and hired qualified staff for open positions. Formed and sustained strategic relationships with clients. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Conducted regular meetings with senior management team to review progress against established objectives.
Guided management and supervisory staff to promote smooth operations. Enhanced operational performance by developing effective business strategies, systems and procedures.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Forecasted customer demand to set prices or credit terms for goods or services. Established and maintained effective communication with staff members to ensure efficient operations.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Led employee evaluations with constructive feedback to boost performance. Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation. Recruited, trained and empowered employees to achieve key performance indicators. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Monitored progress by establishing plans, budgets and measuring results. Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Created schedules and monitored payroll to remain within budget. Oversaw product development initiatives from concept through completion stages. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Administered employee discipline through verbal and written warnings. Prepared staff work schedules and assigned team members to specific duties. Structured HR consulting services to support clients during organizational developments and changes.
Mitigated business risks by working closely with staff members and assessing performance.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Created effective business plans to focus strategic decisions on long-term objectives. Implemented successful business strategies to increase revenue and target new markets.
Developed service and sales strategies to improve retention and revenue. Designed sales and service strategies to improve revenue and retention. Performed routine audits of internal controls in order to maintain accuracy of financial records.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Trained employees on duties, policies and procedures. Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Ensured compliance with local health department regulations regarding food safety standards.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization. Tracked monthly sales to generate reports for business development planning. Directed or coordinated financial or budget activities to fund operations and maximize investments.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Maintained updated knowledge through continuing education and advanced training. Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Answered [Number] calls per shift to assist with customer questions and concerns. Lineman Foreman/Troubleshooter
Tulsa, OK
Aep / Mar 2014 to Nov 2019
Created work crew schedules and delegated assignments. Participated in continuing education programs related to industry best practices. Ordered materials necessary for successful completion of projects. Trained new employees on proper safety protocols and procedures for working near power lines.
Communicated with distributors to acquire necessary equipment for projects. Inspected completed work to assess quality and identify skill gaps. Inspected and tested power lines and auxiliary equipment to locate and identify problems using reading and testing instruments.
Performed quality assurance tests on newly installed or repaired power lines. Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Coached staff on strategies to enhance performance and improve customer relations. Oversaw workforce schedules and allocated resources in order to achieve project goals. Established and enforced clear safety policies to protect workers from injury. Reviewed project plans prior to execution to ensure accuracy and completeness. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Provided technical guidance and support to linemen during difficult tasks. Collaborated with other departments within the organization on cross-functional projects.
Kept equipment in good operating condition by following operating instructions, troubleshooting breakdowns, performing preventive maintenance and informing management of needed repairs.
Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Enhanced organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Supervised a team of linemen in the installation, repair, and maintenance of power lines.
Opened switches and attached grounding devices to remove electrical hazards from disturbed or fallen lines or to facilitate repairs. Assisted with troubleshooting electrical problems related to power lines. Delivered positive reinforcement and constructive criticism for employee work efforts. Prepared installations by analyzing staking sheets and job sites, gathering required materials and supplies and locating existing cables and other utilities. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. Ensured that all tools were properly maintained and stored correctly when not in use. Delegated work to staff, setting priorities and goals. Maintained safety and high quality of workmanship by following company standards and procedures and complying with legal regulations. Maintained detailed records of all line repairs, upgrades, and installations. Bolstered customer confidence by keeping installation information confidential and maintaining professional job site demeanor and correspondence. Coordinated with local utility companies to plan outages for scheduled maintenance work.
Evaluated employee performance and provided feedback as needed. Coordinated efficient maintenance schedules to keep systems running at peak levels. Allocated material and labor resources to promote on-time and under-budget project completion.
Assessed job sites to determine the most efficient way of completing tasks safely. Attended regional conferences related to advancements in technology for the trade. Kept records of parts and equipment used in projects to update inventory. Trained and monitored employees to teach daily tasks and improve performance. Communicated regularly with customers regarding their service needs or requests. Identified defective sectionalizing devices, circuit breakers, fuses, voltage regulators, transformers, switches, relays or wiring using wiring diagrams and electrical-testing instruments.
Updated job knowledge by participating in educational opportunities such as trade print articles, exposure to more experienced technicians and other relevant areas of business and networking.
Reported project progress, site problems and labor status to supervisors. Conducted safety meetings and inspections to ensure compliance with OSHA regulations.
Scheduled regular maintenance checks on equipment used by the lineman crew. Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Prepared and planned worksites to help jobs run smoothly. Operated bucket trucks, lashers, core machines and powered hand tools safely and efficiently.
Resolved customer complaints in a timely manner while adhering to company policies. Monitored employee work levels and optimized performance with strategic approaches.
Monitored crew progress to ensure timely completion of projects. Developed strategies for responding quickly to emergency situations involving downed power lines.
Trained others with less experience and supported and participated in growth of co-workers and company.
Filled out work orders, repair logs and maintenance plans to document work completed.
Maintained schedule of class assignments to meet deadlines. Displayed strong telephone etiquette, effectively handling difficult calls. Understood and followed oral and written directions. Modified existing software systems to enhance performance and add new features. Delivered products to customer locations on time.
Achieved cost-savings by developing functional solutions to problems. Worked with cross-functional teams to achieve goals. Assisted with customer requests and answered questions to improve satisfaction. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Answered [Number] calls per shift to assist with customer questions and concerns. Completed day-to-day duties accurately and efficiently. Prioritized and organized tasks to efficiently accomplish service goals. Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems. Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Planned and completed group projects, working smoothly with others. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently. Maintained updated knowledge through continuing education and advanced training. Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Resolved service requests by individually troubleshooting and addressing user issues. Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients. Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Assisted senior team members in developing strategies for resolving complex technical problems.
Performed variety of clerical and administrative duties pertaining to on-site support. Trained users to operate and manage hardware and software. Lent technical support, consulting and implementation services to maintain system performance thresholds.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Collaborated with other departments to ensure timely resolution of customer inquiries. Ensured compliance with industry regulations when dealing with sensitive data. Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Installed and performed minor repairs to hardware, software or peripheral equipment. Conducted on-site visits to analyze customer requirements and diagnose system issues. Performed maintenance tasks such as software patches and upgrades. Maintained positive working relationship with fellow staff and management. Implemented best practices for troubleshooting techniques across the organization. Provided training sessions to staff on proper use of systems and applications. Monitored system performance and identified areas for improvement. Tested new technologies in a laboratory environment before deployment. Surveyed and supported technology assets to maintain business continuity. Researched and maintained IT project and service documentation to assist future problem resolution.
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