Amanda Hesler Atlanta, GA Email: ad3anl@r.postjobfree.com Phone: +1-404-***-****

Objective: To secure a dynamic role in a high-achieving organization, leveraging proven sales expertise, team leadership skills, and effective communication abilities, while continually advancing my education and contributing to a successful team.

Authorized to work in the US for any employer

Work Experience:

Account Manager England Logistics - Riverdale, GA April 2023 to Present

• Business Procurement and Account Management in the logistics brokerage sector.

• Successfully manage spot quotes, RFQs, and RFPs for logistics customers.

• Collaborate with the factoring team to streamline carrier enrollment.

• Drive cost efficiency by ensuring customers receive optimal rates for load movements.

• Monitor and update customers on load progress.

• Conducted training sessions on Salesforce and LinkedIn Navigator. Supervisor, Client Services AutoPoint - Jacksonville, FL October 2021 to June 2022

• Oversaw a high-performing team processing service coordination for auto dealers.

• Maintained accurate records of SLAs, adherence, attendance, QA metrics, etc.

• Spearheaded training for new representatives and provided ongoing professional development for existing agents.

Solutions Specialist Verizon - Atlanta, GA January 2019 to March 2021

• Assisted new and existing customers, resolving technical issues and enhancing customer service.

• Played a pivotal role in opening and closing procedures. Purchasing Coordinator PC Liquidations - Jacksonville, FL September 2018 to January 2019

• Responded to RFBs from current vendors and researched products to identify sales trends.

• Proactively sourced and onboarded new vendors, expanding the product catalog. Business Procurement Manager Uber - Alpharetta, GA May 2018 to October 2018

• Spearheaded the launch of Uber's new division, "Uber Health."

• Forged strategic partnerships with medical facilities and practitioners, enhancing patient transport services.

• Conducted comprehensive training programs for new representatives. Sales Manager T-Mobile USA - Austell, GA May 2013 to March 2018

• Provided exceptional sales and customer service support to existing and prospective clients.

• Demonstrated in-depth product knowledge and guided customers in understanding equipment and service advantages.

• Achieved consistent top 5% sales rankings in the SE Region.

• Recognized as a Level 3 Apple Master Specialist and T-Mobile SE Region Hall of Fame Member.

• Drove merchandising, inventory management, demand and supply chain optimization, and procurement efforts.

• Acted as a liaison with partner manufacturer representatives.

• Specialized in accessory and small business sales. COO/Secretary Apex Music Group - Dallas, GA June 2005 to November 2017

• Supported the CEO in managing day-to-day operations of a record label and production studio.

• Managed solicited material lists and copywriting.

• Oversaw studio scheduling and artist-related activities.

• Acted as the financial and operational liaison with distributors. Customer Service Representative Convergys - Hickory, NC August 2012 to December 2012

• Delivered top-tier customer service, resolving issues, and driving sales.

• Handled billing, service, and technical support inquiries. Retail Sales Consultant/ Small Business & Data Specialist AT&T - Hiram, GA September 2007 to February 2012

• Assisted customers with sales, equipment, and service-related matters.

• Acted as a wireline specialist for the corporate location.

• Served as the Manager on Duty.

Realtor Metro Brokers/GMAC Realty - Atlanta, GA November 2005 to January 2010

• Specialized in seller and buyer representation, commercial development, leasing, and investment properties.

• Currently engaged in international real estate projects, including one in Fortaleza, Brazil. Office Manager Area Circulation Inc. - Rome, GA January 2007 to June 2007

• Managed supplies, incoming calls, and packages.

• Oversaw facilities management and personnel processes.

• Conducted screenings, interviews, orientations, and training. Branch Administrator Cbeyond Communications - Atlanta, GA September 2006 to January 2007

• Supported a sales staff of 80.

• Acted as an Executive Assistant.

• Managed office supplies, marketing collateral, travel arrangements, and new hires.

• Coordinated training, meetings, and events.

Tier 3 Tech/ Escalation Manager, Office of the President Cingular Wireless - Cedartown, GA January 2004 to October 2005

• Resolved complex cellular service issues, including roaming, storm damage, and tower outages.

• Addressed customer escalations and technical problems.

• Conducted training classes and reported technical issues. Policy Holder Services Legacy Marketing Group - Rome, GA September 2002 to January 2004

• Advised policyholders on policy information.

• Assisted agents with licensing and commissions.

• Managed team-related responsibilities.

• Handled data entry, premium processing, and client correspondence. Education:

• Business Administration, Ashford University, November 2016 to November 2020

• HS Diploma, Rockmart High School, Rockmart, GA, 1998 to 2002 Skills:

• Proficient in Windows and MAC OSX Operating Systems, MS Word, MS Outlook, MS Excel, MS PowerPoint, Salesforce, Procurement, Sales Support, Supply Chain, Copywriting, Facilities Management, and more.

Awards:

• T-Mobile Winners Circle (August 2015)

• T-Mobile Hall of Fame (2015)

Certifications and Licenses:

• iPhone Master Specialist (Present)

• AT&T National Small Business Account Executive (2012 to Present) Assessments:

• Retail customer service — Expert (September 2021)

• Inside sales — Proficient (September 2021)

• Sales Skills — Expert (January 2021)

• Basic computer skills — Expert (February 2021)

• Working with MS Word documents — Proficient (April 2021)

• Customer focus & orientation — Expert (April 2021) Additional Information:

• References available upon request.

• LinkedIn Profile: linkedin.com/in/amandakinnemore

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