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Kevin Belcher

Fleet Services Analyst

ad3ane@r.postjobfree.com • 817-***-****

LinkedIn URL • Dallas, TX, 75254

Dynamic Loss Mitigation Analyst with rich experience in driving operational excellence, increasing revenue, and elevating team performance through strategic leadership, SOPs development, and KPIs implementation. Equipped with strong negotiation skills and a deep understanding of Fair Debt Collection Practices Act. Proven track record in process improvement, employee relations, and leadership. Expertise in developing Standard Operating Procedures

(SOPs) for Financial Services with a keen focus on enhancing operational efficiency. Proven track record of maximizing team performance by elevating collection call attempts by 50%. Strategic thinker with a history of orchestrating multimillion- dollar financial projects and driving optimal execution through risk mitigation and contingency planning. Areas of Expertise

Credit Portfolio Management

Financial Project Management

Risk Assessment & Management

Contract Negotiations

Compliance Adherence

Business Process Improvement

Business Needs Analyses

Team Leadership & Motivation

Team Productivity Enhancement

Key Career Highlights

● Led in team Key Performance Indicator (KPI) production for nine out of 12 months.

● Enhanced operational efficiency by developing Standard Operating Procedures (SOPs) for Financial Services

● Increased revenues and improved profits for the organization by implementing and developing multiple processes.

● Boosted team performance and results by elevating collection call attempts by 50% through the implementation of side-by-side and group training sessions.

● Ensured optimal execution and risk mitigation by orchestrating multimillion-dollar financial projects, conducting business needs analyses, risk assessments, and contingency planning for financial services. Professional Experience

Daimler Financial, Fort Worth, TX

Fleet Services Analyst

2023 — Present

Prepare legal documents for account modifications to manage maturing leases. Maintain high level of responsiveness and effective communication to deal with inquiries through various channels like mail, email, and phone. Provide comprehensive consultation on available end-of-lease options by acting as a liaison for customers with maturing leases.

● Ensured accurate posting by implementing a system of daily review and research of unapplied incoming payments.

● Maximized client satisfaction by demonstrating exceptional attention to detail, while sharing account updates and information as requested by customers.

Skopos Financial, Irving, TX

Loan Servicing Representative

2015 — 2023

Played a pivotal role in management and recovery of high-risk commercial loans at Skopos Financial. Supported repossession agents in finding vehicles by employing expertise in skip tracing. Ensured smooth operations by conducting regular communication with our Repossession Vendor, Repo Agents, and Auctions.

● Contributed significantly in meeting the company's desired productivity goals.

● Enhanced productivity and efficiency by successfully implementing dialer strategies. Page 2 2

Hyundai Capital America, Plano, TX

Analyst, Servicing Support

2013 — 2014

Took charge of the servicing support department at Hyundai Capital America with a keen focus on ensuring accurate processing of lease buyout checks for dealers and customers. Managed all aspects of insurance total damage checks and gap insurance calculations.

● Avoided legal penalties by adhering to company policies/procedures to maintain compliance with HCA requirements.

● Removed potential discrepancies by supporting accurate processing/posting of all received payments, while issuing refunds (if necessary).

Chase Mortgage, Lewisville, TX

Loss Mitigation Solicitor II

2011 — 2012

Delivered effective solutions for mortgage default management at Chase Mortgage. Conducted thorough income and expense analysis with customers to formulate most suitable workout options. Implemented repayment plans, special and unemployment forbearances, and modifications, catering to a multitude of customer needs.

● Managed an array of loans, including VA, FHA, Ginnie Mae, Fannie Mae, and Freddie Mac by applying advanced practical knowledge.

● Ensured comprehensive management across all stages of default by administering default loans starting from the first missed payment through to foreclosure status.

Education

Bachelor's Coursework Finance

Navarro College, Corsicana, TX

Additional Experience

Account Manager

Drivetime Ft Worth, TX

Branch Manager

Drive Financial Services Dallas, TX

Collector

Citifinancial Bedford, TX

Technical Proficiencies

Windows 2000/XP/NT/VISTA/7 Microsoft Office/Visio/ Project CCW LPS Aspect Dialer ER Lender Live 'vault CSW

Shaw Kronos Mosaix Davox CPI Internet AS 400 CRM Assurant Daybreak BNY Citrix Atlas Accurint

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