+63-947-***-****

ad3an5@r.postjobfree.com

www.linkedin.com/in/donncyrilatutubo

Las Piñas, Manila, Philippines

C O N T A C T C A R E E R O B J E C T I V E

W O R K E X P E R I E N C E

Verifications Specialist

Sterling Backcheck

Conduct employment, education, credential, and activity gap verifications by contacting Human Resources departments and school records department following standard operating procedures, privacy regulations, and client SLA. Analyze incoming candidate data for completion, identify discrepancies, and initiate missing information procedure in order to update the candidate/client on additional information needed to proceed with the file. Coordinate with internal support teams to complete verifications in order to comply with the client's order and SLA requirements. Outbound call/ Email

March 2022 - Present

Process Executive

Cognizant Technology Solutions

Process executives ensure all queries are addressed, and that client relationships are maintained. We also make sure quality products are delivered on time.

Inbound Call

July 2021 - February 2022

Customer Service Team Leader

i4 Asia Incorporated

Weekly reports to manager of the team's productivity. Improve organizational processes and monitor KPI's of the team Maintaining good client relationship with one of our E- commerce retail company client

Live Chat/ Email/ Outbound Call/ Inbound Call

September 2020 - June 2021

Customer Service Representative

Teleperformance Philippines

Book/Rebooking flight and hotel reservations and processing cancellations, refunds and insurance claims.

Inbound/Outbound/Email

August 2019 - September 2019

To obtain a position and serve in a professional work environment where my skills are valued and can benefit the organization. D O N N C Y R I L A T U T U B O

E D U C A T I O N

S K I L L S

Customer Service

Active Listening

Critical Thinking

Team Player

Software Applications

- Zendesk

- Freshdesk/Freshworks

- C++

- Autocad

Kapayapaan National High School

June 2011 - March 2015

Calamba, Laguna

Mapua Malayan Colleges Laguna

June 2015 - September 2020

Cabuyao, Laguna

Bachelor of Science in Mechanical Engineering

Contact this candidate