OSAHON ENEHIKHARE

Oakland, CA ***** 510-***-**** ad3alw@r.postjobfree.com

Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Technical Support, Technical Documentation,

Troubleshooting and Resolution, Remedial Training

Oversight, System Deployment

Monitoring,Communication Skills, Software

Configuration, Duo Mobile Auth, Technical

Troubleshooting, System Analysis, Remote Support

System Updates, Network Topologies and Types

Full Stack Networking, Network Management

Bits, Bytes, Ethernet and Media Access Control

Layer 2 and Layer 3 Switching, Virtual Local Area

Networks (VLANs), G-suite, Active Directory

SCCM, JAMF, Jira, ServiceNow Ticketing Skills

Office 365, Spanning-Tree Protocol, Internet Protocol Static Routing, Routing Protocols (EIGRP, OSPF,

BGP)

IP Addressing, Subnetting and Access Lists

Network Address Translation (NAT)

Networking protocols such as ARP, ICMP, DHCP, FTP, Telnet and SSH, TCP and UDP Fundamentals

Network Cables and Connectors, Cable Making

Wireless LANs, Voice over IP.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

IT Engineer, 11/2022 - Current

JanieandJack – San Francisco, CA

Design, deploy, and manage Azure active Directory(Azure AD) environments, including user provisioning, authentication, and security configurations. Provide support to users including onboarding, installing, and upgrading software and hardware setup, and configuring systems and applications

Deploy, manage, and support microsoft applications and services, including Exchange Azure, sharePoint, Teams, Dynamics 365 and Onedrive.

Configuring and maintaining Apple devices using JAMF to configure macOS and iOS devices. Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.

Design, Architect, and administration of enterprise-wide applications used for productivity and collaboration (Zoom, Slack, Atlassian, Jira

Account life cycle management from new hires account setup and deactivation Administer, maintain, and support Windows Server environments, ensuring their stability, integrity, and efficient operation.

Manage end user accounts, permissions, access rights,and storage allocations Manage user identities, access controls, and permissions using Okta seamless Single sign On(SSO) and implementation.

Administer Faronics Deploy to manage Windows devices Manage Endpoint protection and response using SentinelOne Administer and manage emails and URL protection using Mimecast Provided technical support in both on-site and Email, Call. Develop and maintain scripts using Python and PowerShell to automate routine tasks and streamline operational processes.

Executed troubleshooting and server support in both in-person and remote situations. Maintained service schedule for software and hardware. Managed and monitored installed systems for highest level of availability. Oversaw development and maintenance of organization computer systems. IT Support Engineer, 01/2021 - 11/2022

Skidmore Owings & Merrill (SOM) – San Francisco, CA Investigated system issues and implemented resolutions to reduce downtime. Manage user identities, access controls, and permissions using Okta Utilize Microsoft Intune to manage Windows devices and remote troubleshooting Design, Architect, and administration of enterprise-wide applications used for productivity and collaboration (G-Suite, google drive, sharepoint, Zoom, Teams, ServiceNow Provide support to remote users including onboarding Ensure SLA's are well defined as related to current and future workload volumes Provided recommendations regarding new hardware and software to keep IT infrastructure up to date. Assessed business requirements to create focused solutions. Improved systems with addition of new features and infrastructure. Installed system updates to address vulnerabilities and reduce security issues. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions. Manage SOM Active Directory.

Collaborate with cross functional teams to plan, design, and implement IT infrastructure projects, ensuring seamless integration and alignment with business needs System Administrator, 02/2020 - 12/2021

Ernest & Young – San Francisco, CA

Worked with users to determine areas of technology in need of improved usability. Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

Provisioned new software and hardware for use, following established security policies. onboarding and offboarding of employees.

Demonstrated leadership skills in managing projects from concept to completion. Passionate about learning and committed to continual improvement. Apple MacBook, Windows OS support and troubleshooting and administration using JAMF and Intune Assists with the deployment of hardware and software to users

Assist with IT equipment and set-up for conference meeting facilities

Coordinate and manage Company computer assets

Troubleshoot and resolve day to day technical issues

Assist with network setup and troubleshoot to ensure stable connection

Resolve Breakfix and swap cases issues

Perform software and Firmware upgrades and testing as needed

Assist with onboarding and off-boarding

Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using ServiceNow

Excellent communication skills, both verbal and written. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. IT Support Specialist, 03/2019 - 04/2020

HCL Technologies - Bristo Mayer Squibb (BMS) – San Francisco, CA Used ticketing systems to manage and process support actions and requests. Created help desk tickets, troubleshot and resolved desktop issues. Provided Tier 2 & 3 IT support to non-technical internal users through desk side support services. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Assisted customers in identifying issues and explained solutions to restore service and functionality. Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.

Delivered onsite technical support for employees.

Assigned system permissions and set up computers to assist with onboarding new employees Determined hardware and network system issues using proactive troubleshooting techniques. Monitored systems in operation and quickly troubleshot errors. Administer and support Active Directory services, including user management, group policies, and access control.

Collaborated with supervisors to escalate and address customer inquiries or technical issues. Translated complex technical issues into digestible language for non-technical users. Assisted with Laptops, Desktop and computer peripherals deployment

Implement and maintain Rubrik backup solutions to ensure data protection and disaster recovery readiness.

Troubleshoot and resolve day to day technical issues

Assist with network setup and troubleshoot to ensure there is connectivity

Resolve Breakfix and swap cases issues

Use ServiceNow ticketing system to document employees issues

Assist with onboarding and off-boarding

Coordinate, track, and maintain inventory

Apple MacBook, Windows OS support and troubleshooting Conduct security awareness training

Configure and troubleshoot networks, audio/video equipment, and security systems Techforce Analyst, 03/2018 - 04/2019

Salesforce – San Francisco, CA

Identified and resolved problems through root cause analysis and research. Manage Azure active Directory(Azure AD) environments, including user provisioning, authentication, and security configurations

Deploy, manage, and support G-Suite applications

Provided recommendations regarding new hardware and software to keep IT infrastructure up to date. Installed system updates to address vulnerabilities and reduce security issues. Administered and maintained anti-virus and anti-malware software on end-user computing devices. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions. Manage user identities, access controls, and permissions using Salesforce Authenticator. Configuring and maintaining Apple devices using JAMF to configure macOS and iOS devices. Remote access solution and support to users

Solve a broad range of day-to-day onsite technical issues Provisioning Mac, HP, Dell Machines, Desktop deployment Resolved ticketing and document issues using Supportforce Assisted with onboarding and off-boarding

Coordinate, track, and maintain inventory

Leverage multiple resources or coordinating with other teams in order to meet users needs Meet with users in person to resolve complex technology issues as needed IT Analyst, 02/2015 - 11/2017

Digi Berhad Malaysia – Kuala Lumpur Malaysia

Installed system updates to address vulnerabilities and reduce security issues. Enhanced interfaces to promote better functionality for users. Planned computer systems using information engineering, data modeling, and structured analysis. Provided recommendations regarding new hardware and software to keep IT infrastructure up to date. Administered and maintained anti-virus and anti-malware software on end-user computing devices. Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.

Installed and maintained the LAN infrastructure for all computer labs Assisted with windows migration and deployment

Setup Workstation for New Hire

Ensure Campus computers Software are updated as needed Removed malware and viruses from laptops and desktop systems using specialized software Configured new employees workstation, including all hardware, software and peripheral device Support employees having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware

Associate in Engineering Technology: Cloud Computing, 10/2021 University of Texas At Austin - Austin, TX

Full Stack Network Associate: 04/2020

NexGenT Academy - San Jose, CA

EDUCATION

480hrs of training, education, simulations, hands on experience and project management that includes a skills qualification check and required passing of written examinations Full Stack Network Project: 04/2020

NexGenT Academy - San Jose, CA

Plan, designed, and deployed a robust network infrastructure supporting a headquarters office and 2 branch offices hosting 55 LAN users.

Worked on IT operations, architectures, network infrastructure design, configuration, and management to create a network solution with the specifications set by the client Presented project manager with a full Statement of Work that included the network topology, basic timeline for project delivery and a bill of materials

Configuring and Troubleshooting OSPF and EIGRP routing. Logged 80hrs of command line configurations on routers and switches that included VLANs, VTP, HSRP, BGP, QoS, DHCP, and STP to ensure proper functionality of the network Cisco ASA SSL-VPN Project

This project includes the installation of ASA Firewall with SSLVPN Service to support the requirements of the Statement of Work.

Brownfield deployment, added a Cisco ASA 5506-X Firewall to the existing FSN Project at the HQ location Completed a HQ ASA 5506-X Deployment, HQ ASA 5506-X SSLVPN Configuration and Verification and Testing & Confirmation of Deliverables

Set up and configured Trusted Root CA signed certificate and installed on the ASA used for SSLVPN users to authenticate against when using the SSLVPN

Perform final testing of all installed network services and confirm each deliverable was met in the Project Completion Form

Colocation Data Center Project

Deployed a robust network infrastructure in support of The Company headquarters and two branch office facilities.

Brownfield deployment, added a colocation DC to provide offsite high availability and resiliency to the FSN project

Identified potential risks, created a scope of exclusions, change additions and proposed billing terms to the company HQ

Followed 14 Scope of Work milestones and tasks ranging from Project Kick off to High Availability Cabling, EIGRP Dynamic Routing, set up HQ Colo LAN to Project Closure to ensure all deliverables are completed MBA: Project Management, 12/2017

Limkokwing University - Malaysia

BBA: Business Administration, 12/2015

Limkokwing University Malaysia - Malaysia

Diploma in Computer Science: 06/2008

University of Benin - Edo State Nigeria

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