Joshua McIntyre

Tempe, AZ *****

ad3alo@r.postjobfree.com

+1-346-***-****

As a Warehouse Operations Lead at MSI, I oversee all daily operations of a 100,000+ sqft warehouse that handles over 40,000 SKUs of products. I manage shipping and receiving, pick, pack, handling, loading, unloading, product storage, customer relations, and carrier management. I am also responsible for forklift training and safety compliance. With over 6 years of experience in warehouse supervision and management, I have developed strong skills in data entry, Excel, database, and data analysis. I use these skills to retrieve, organize, and report data on warehouse performance, inventory, and customer satisfaction. I am always looking for ways to improve efficiency, quality, and safety in warehouse operations. My goal is to ensure that MSI delivers the best service and products to its customers. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Warehouse Operations Lead

MS INTERNATIONAL

July 2023 to Present

(5 months)

Supervise a group of 30 team members.

Revamped Shipping and Receiving office procedures to ensure precise receipt, organization, preparation, and fulfillment of both new and ongoing customer orders. Introduced measures to optimize the processes of item selection, packaging, handling (inclusive of forklift training), loading, unloading, and storage for more than 40,000 unique product variations. Cultivated and sustained strong customer relationships by upholding transparent communication with Business-to-Business (B2B), Business-to-Residential (B2R), Business-to-Consumer (B2C), carrier management, and appointment scheduling. Managed a warehouse spanning over 100,000 square feet Warehouse Supervisor

UPS

August 2018 to July 2023

(5 years)

Directed and supervised Package Handlers and Clerks, focusing on safety, operational efficiency, and task-specific responsibilities.

Maintained oversight of team attendance and managed time card submissions. Key Achievements:

Increased production through training on small package handling. Established and cultivated positive working relationships with employees, management, and customers. Demonstrated leadership by guiding and actively participating in group meetings, fostering collaboration.

Collaborated with management to conduct performance evaluations, contributing to team development, KPIs and Areas for improvement

Skillfully identified and implemented effective solutions for package-related challenges. Reduced the number of daily lost packages from 9% to 3%. Increase daily delivery accuracy 15% by heading the Data Acquisitions address and corrections research. Successfully supervised day-to-day activities of package handlers and clerks, ensuring the secure and timely completion of all assigned tasks.

Consistently upheld UPS's high ethical standards and code of conduct. Demonstrated proficiency in data entry, Excel, database management, data analysis, and data retrieval. Manager-KorMex Inc

Taco Bell

July 2017 to August 2018

(1 year 2 months)

In charge of the overall restaurant operation, focused on creating a cohesive team that consistently delivers exceptional food and a welcoming customer experience. Core responsibilities encompass recruiting, nurturing, and guiding Team Members and Shift Leads, conducting new hire orientation, and crafting individualized training programs for each recruit. Additionally, overseeing the scheduling and deployment of the team, addressing performance concerns, and maintaining control over the restaurant's financial budget and plans.

Effectively reduced customer wait times 25% by focusing on training and team work and quality control. Increase sales 10% through promotions and marketing. Lifeguard

Evelyn Rubenstein Jewish Community Center

June 2014 to August 2018

(4 years 3 months)

Safeguarded the well-being of up to 70 club members within the general area, catering to both swimmers and non-swimmers.

Collaborated with two other team members to maintain the facility's cleanliness on a rotating hourly schedule.

Conducted swim classes for children aged 3 to 6 in groups of up to 10 participants per session. Store Manager

Reliant Energy

February 2016 to April 2017

(1 year 3 months)

Established and tracked individual and team-specific daily/weekly performance objectives. Vigilantly monitored the quality of sales pitches delivered by representatives. Ensured customer satisfaction through daily quality control calls to previous customers. Conducted prospect interviews to expand the customer base and enhance sales opportunities. Maintained an up-to-date and organized store cleaning checklist to ensure a clean and welcoming environment.

Led comprehensive in-store training sessions for new hires, ensuring they were well-equipped for their roles.

Implemented detailed and active tracking mechanisms for in-store giveaways and promotions. Drove sales in the security and commodities sectors, contributing to overall revenue growth. Sales Representative Manager

Reliant Energy.

August 2015 to February 2017

(1 year 7 months)

Successfully engaged and converted potential customers who visited store fronts into Reliant electricity service subscribers. Avg 5 sales per day, and up to 20 sales at events. Operated from in-store Reliant locations within select Walmart stores, focusing on maintaining an informative environment and creating an inviting atmosphere for prospects. Utilized the SAP Program for efficient and accurate record-keeping and customer management. Achieved and exceeded sales targets through effective communication and persuasion techniques, encouraging prospects to sign up for electrical services. Sales Representative

Silverleaf

January 2015 to September 2015

(7 months)

Engaged with individuals at public venues and events, including malls, Rockets games, and Monster Jam, promoting and selling vacation packages.

Utilized effective sales techniques to attract and convert potential customers into vacation package buyers.

Demonstrated strong budgeting skills to manage sales targets and revenue goals effectively. Coordinated vendor relationships for the procurement of vacation packages, ensuring customer satisfaction.

Collaborated seamlessly within a team to maximize sales and achieve common objectives. Proficient in using Microsoft Office and Salesforce.com to streamline sales and customer relationship management.

Mechanic

Emergent HR Solutions, LLC

March 2011 to November 2013

(2 years 9 months)

Proficiently reworked and ground metal tools used in the oilfield industry, ensuring their optimal functionality.

Conducted meticulous inspections to detect cracks and weak spots, maintaining the highest safety standards.

Expertly re-certified tools to meet industry requirements, guaranteeing their reliability and performance. Sales Associate

Target

October 2007 to February 2008

(5 months)

Part-Time Seasonal Cashier, Customer Service, Electronics Target Corporation

September 2006 to January 2007

Education

Some college in Business Administration and Management, General Houston Community College

2010 to 2011

Skills

• Business Analysis

• Project Management

• Forklift Training

• Shipping & Receiving

• Microsoft Office

• Multi-task & Handle High-volume Workloads

• Vendor Management

• Teamwork

• Project Planning

• Budgeting

• Sales

• Customer service

• Customer relationship management

• Salesforce

• Store management

• Leadership

• Recruiting

• Business development

• E-commerce

• Order fulfillment

• Training & development

• SAP CRM

• Load & unload

• Project management

• Supervising experience

• Freight

• CRM software

• Project planning

• Data analysis skills

• SAP

Certifications and Licenses

Forklift Certification

Contact this candidate