Hardworking, highly motivated professional, with *3-years experience in Retail Energy and a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.

MANAGER, EDI & SUPPLY OPERATIONS — New Wave Energy Buffalo, NY, July 2019 - Present

LEAD ANALYST — New Wave Energy

Buffalo, NY, November 2013 - July 2019

Anthony Marrano

Phone 716-***-****

Email ad3all@r.postjobfree.com

Address Buffalo, NY

• Energy Retail • Energy Market Analysis

• Utilities - Gas, Electric • Utility Expense Reduction

• NYISO & PJM Marketplace • Microsoft Excel

• Microsoft Dynamics NAV • Business Operations

• Accounting - A/R, A/P • Problem Solving

• Leadership

Led teams that supported new product development and market entry; successfully released products across 14 new utility territories over 12-month period

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• Responsible for maintaining mission critical vendor relationships with billing, customer management and EDI providers

• Documented and incorporated utility business rules into the day-to-day operations across entire portfolio Manage customer onboarding process from contract origination and entry to enrollment/drop, including account maintenance

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Improved resource efficiencies by working with external IT provider to develop process improvements through automation

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• Self-initiated and implemented new controls to ensure data accuracy during stages of market entry and growth Oversaw $10M in monthly billings and 200K EDI transactions for more than 50K customers, and 500 customers on complex products

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Successfully developing employees through ongoing cross-training and feedback to help them grow and advance professionally and personally

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Managed electronic data interchange (EDI) for 50,000+ customer accounts to ensure accuracy of data and billing via in-depth analysis of EDI data

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PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MARKET ANALYST — New Wave Energy

Buffalo, NY, October 2011 - November 2013

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION - MANAGEMENT

— Medaille College

Buffalo, NY, US, Dec 2016

References available upon request

VOLUNTEER — Griffis Sculpture Park

East Otto, NY, July 2018 - Present

COMMITTEE MEMBER - GOLF — The Ashford Hollow Foundation Buffalo, NY, July 2018 - Present

Led the initiative with the billing and customer management vendor to automate complex products for 500 accounts and representing $2M in monthly revenue through scripts that have reduced the risk of billing errors

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Built controls to perform monthly audits for complex products to ensure accurate and timely billing which is directly related to customer satisfaction and impacts customer retention

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Led the market entry efforts for billing & EDI for electricity and natural gas across 3 states and more than 30 utilities; new sales territories added additional revenue streams and a competitive advantage with dual fuel opportunities

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Cross-trained analysts on daily tasks, data integrity reports, complex billing, SOX controls, as the billing & EDI subject matter expert

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Tracked and reported on daily natural gas and NYISO/PJM market conditions to assist power and natural gas purchasing by Executive Management

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• Scheduling Energy Market and Capacity bids in NYISO Marketplace

• Oversaw rate management across Utility, Supplier, and Dual Billing Managed all commission payments, incentives earnings, and reconciliations to New Wave Energy sales team and outside broker network

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• Led the complex transition to a new EDI provider across 15 utilities with no customer impact

• Validate the billing of 25,000 customers each month, consistently maintained an annual error rate of less than 1% Monitored critical billing components such as day-ahead and real time LMPs, capacity, transmission, market & tariff ancillaries, verified values were accurately loaded into the billing system daily and monthly

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• Oversaw the successful upgrade and integration of our billing and customer management system

• Identified complex billing errors on accounts through improving existing controls and the creation of new controls

• Analyze, improve and document new and preexisting processes to enhance internal business operations

• Contribute to new market entry via research on perspective utility companies EDUCATION

REFERENCES

VOLUNTEER EXPERIENCE

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