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Customer Service General Manager

Location:
Tracy, CA
Posted:
February 01, 2024

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Resume:

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

ROMMEL GUEVARA

925-***-****

ad3alj@r.postjobfree.com

Mountain House, California

95391

Goal -driven Sales Person with more than 30 years of progressive sales experience. Exceptional business acumen. administrative strengths and program management abilities. Seasoned Sales Person who effectively grows brand awareness through increased market penetration and new market development.

Good business acumen Team Work Relationship Building Territory growth Analytical Problem Solver

Store Manager

Box World Shipping Center, Dublin, California, Jan 2013 - Current Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.

Addressed and resolved escalated customer complaints and worked to restore satisfaction.

• Managed inventory audits, financial reconciliations and sales reporting. Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.

• Met regularly with store team to collaborate on strategies to build retail business. Service Station Retailer

Chevron, Makati, Makati, Philippines, May 2009 - Oct 2012 Created weekly employee schedule within company guidelines to maximize service levels.

• Maintained professional image among subordinates and corporate supervisors.

• Maintained accurate logs and balance sheets for fuel, oil and sales.

• Developed growth plans by identifying key clients, key targets and priority service

• Recruited, hired and trained employees to provide excellent customer service.

• Maximized employee performance with hands-on training and close mentoring.

• Managed daily workloads by organizing schedules and delegating tasks. General Manager

Euro Advance Solutions and Systems Inc., Paranaque, Philippines, Jan 2005 - Dec 2009

• Spearheaded the start-up organization with head office based in Munich Germany.

• Organized staff schedules to close gaps and maximize financial results.

• Structured internal operations and outlined policies and procedures. Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

• Developed long-term business plan to guide strategic decision-making. EDUCATION

• Set team performance targets to motivate and reward staff.

• Implemented successful training program to upskill employees.

• Brought in new customers with unique customer appreciation events and special sales. National Sales Manager

Dakki Classic Concepts Inc., Las Pinas, Philippines, Nov 1983 - Dec 2004

• Proposed and prepared a new marketing Plan for the company.

• Successfully launched the company a a major player in the Direct Selling Industry. Generated over 300 million per year in revenues resulting from large scale direct marketing campaign.

Boosted sales representative performance across assigned territory, collaboratively identifying and correcting deficiencies.

• Capitalized on emerging trends to sell new goods and services.

• Boosted interest in company offerings through promotional events and initiatives.

• Worked with marketing to develop multi-channel advertising campaigns. District Manager

GlaxoSmithkline Pharmaceuticals, Makati, Philippines, May 1988 - Oct 1993 Leads a motivated, committed and highly proficient medical representatives to achieve the highest ethical standard in promotion and sales.

Earned the General Manager Silver Star Award for achieving the highest above 100% achievement of District quota with 116% performance.

• Built and maintained successful teams, directing, motivating and disciplining staff.

• Evaluated operational reports and financial data to monitor district operations. Assessed assigned locations, verified operating conditions and identified improvement opportunities.

Cultivated trust, empowerment and personal accountability virtues to build successful business cultures.

Medical Representative

Glaxo Philippines Inc., Makati, Philippines, Mar 1984 - May 1988 Surpassed Annual quota by achieving the General Manager Gold Star Award with 122% sales performance.

Identified and communicated with key decision-makers in effort to build new opportunities.

Traveled to and visited providers' offices in geographic territory to present information and deliver promotional materials.

Represented company at medical conferences and technical exhibitions to promote product and brand.

Drove successful relationship building using outstanding influencing, interpersonal and networking skills.

• Studied competitor activities and strategies to develop sales tactics.

• Participated in meetings to discuss developments and learn new strategies. Bachelor of Science (B.S.): Business Management

San Beda College, Manila, Mar 1984



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