Susan Higgins, MBA Dedicated to Operational Excellence

Land O’ Lakes, FL 34639 630-***-**** ad3al2@r.postjobfree.com

Regional Facilities Management Real Estate Legal Practice & Operations

Client & Stakeholder Relations Motivational Management Health & Safety Compliance

Team Building & Leadership Project Management Contract Negotiations Strategic Analysis

Lease Review & Administration Budget Administration Cost-Reducing Initiatives Vendor Relations

Highly Motivated Leader who excels within complex and challenging regional facilities, real estate, and / or legal capacities while continually making sound decisions to align with a company’s mission, vision, and values.

Nationwide Portfolio Mangement through my tenure was able to lead teams across the nation while tackling all challenges uniq1ue to each regional area of the Northeast, Southeast, Central, and West Coast operations.

Influential Strategist who builds alliances among executives, multidisciplinary staff, clients, and stakeholders while promoting transformative diversity and leading top-notch teams by example and with ethics and integrity.

Career Highlights Include:

Creating collaborative workplaces to share team visions via diversity and transformation.

Directing facility operations of large territories with over 1000+ stores

Executing quality, managing key change, and streamlining business-improving processes.

Excelling in handling Landlords and real estate challenges across the Nation, as well as managing properties throughout natural disasters such as blizzards, hurricanes, wildfires, earthquakes, and tornados.

Strategized and lead teams through Sprint merger

Managing teams to rebuild corporate locations after numerous weather-related events, including coordinating business continuity, operations, and mobile showrooms as Lead RFM.

Professional Synopsis

T-Mobile, Various Locations 2007 – 2023

Regional Facility Manager, Tampa, FL (2013 – 2023)

Leveraged broad scope of industry knowledge toward delivering expert-level support to frontline sales while championing optimal multi-location business environments in collaboration with teams. Continually promoted safety, loss prevention finance, and real estate initiatives while building strong alliances among key vendors.

Trained, coached, mentored, and managed facilities teams in delivering top-flight support services, along with developing working relationships with retail partners, vendors, dealers, and leaders. Attained corporate retail store functions for on-time outcomes per company brand standards. Concurrently served as an HVAC Specialist.

Recognized as a “Winning Circle” recipient for two (2) quarters.

Secured a competitive nomination for “Peak” status by senior-level leadership.

Coordinated and achieved the successful transition of a third-party service provider in 2017.

Delivered numerous store improvement capital projects, including actively meeting with vendors and landlords while continually achieving success criteria of high-level project goals.

Recent Projects included: Capital HVAC Project Work, Facilities Management for Mobile Showrooms, Landlord & Legal Process Management, and Facility Manager Dashboard Program.

Senior Store Development Manager, Downers Grove, IL (2011 – 2013)

Maximized bottom-line performance by spearheading the planning and execution of operational measures to consistently deliver on new store build-out projects, including collaborating with dealer owners throughout all project phases from site selection through to completion to align with corporate- and / or site-specific objectives.

Ensured efficient operational processes by developing periodic status update reports for dealers, along with conducting weekly calls for tracking updates. Effectively mitigated the impact of build-out risks by implementing key changes in reference to the seamless, profit-generating development of new store locations.

Continually fostered congenial collaboration with third-party project managers to achieve goals.

Proactively adhered to project budgets and timeframes while delivering high-quality buildouts.

Systemized project work, including maintenance and facilities reinvent and a vendor warranty.

Additional Roles Held:

Real Estate Specialist T-Mobile, Downers Grove, IL

Lease Administrator / Cell Site Coordinator T-Mobile, Chicago, IL

Branch Administrator / Assistant to Regional Vice President Technisource, Naperville, IL

Education & Professional Development

Master of Business Administration (Project Management) Keller Graduate School of Management

Bachelor of Arts in Healthcare Leadership and Administration Lewis University

Professional Facility Manager Candidate ProFM

Paralegal Studies Certification Illinois Institute for Paralegal Studies

Ongoing Professional Development

Connex – Volunteered on Membership Retention team; Also worked as moderator and lead for educational seminars

SPECS – Advisory Board member 2022-2023

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