Staff Assistant Customer Relations
Resume:
RASANGI SAUMYA GUNARATHNE MARASINGHE
ARACHCHIGE
***/*, ****** *********** **, Ranwala, Kegalle, Sri Lanka 70162 +94-76-630-**** ***************@*****.***
Organized Bank Staff Assistant knowledgeable about products and services at the leading banking institution of Sri Lanka, Bank of Ceylon. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention, branch operations, sales and application processes for over 14 years. Bank Staff Assistant, 02/2013 - Current
Bank Of Ceylon
Processing loan applications and documentation in accordance with bank policy, including reviewing applications for completeness, contacting applicants to gather missing information, and preparing loan closing documents
Preparing financial statements and reports such as account reconciliations, cash flow analyses, and income statements
Answering customer questions about all aspects of banking products, services, and options
Processing incoming deposits from customers by updating records in the accounting system and verifying amounts with customers
Processing outgoing payments from customers' accounts by updating records in the accounting system and issuing checks or initiating wire transfers, as applicable Provide administrative support for managers and directors, including managing calendars, arranging meetings, and arranging travel arrangements Register new clients for online banking services, help existing clients manage their accounts online, and troubleshoot problems with electronic banking systems Provide basic advice and information on banking products and services, including commercial loans, mortgages, checking accounts, savings accounts, certificates of deposit
(CDs), mutual funds, stocks and bonds, money market accounts, and credit cards Conduct research on financial markets or specific industries to provide information to company management
Secretary
Bank Of Ceylon
2009
Warmly greets clients.
Writes, proofreads, and edits correspondence.
Plans and schedules meetings for banking officers and reschedules missed appointments. Oversees the calendar for bank management.
Develops, organizes, and maintains files.
Maintains inventory and purchases equipment and supplies as needed; negotiates with vendors concerning purchase of routine banking supplies. Oversees the basic maintenance of office equipment. PROFESSIONAL SUMMARY
WORK HISTORY
Diploma in Mass Media at Kariyakarawana Journalism Institute, Colombo, Sri Lanka. National Certificate in Secretarial Practice at Technical College, Sri Lanka. Successfully Completed completed a diploma in typing, Sri Lanka. Secondary Level Diploma Education : 2000
Mahamaya Girls' College, Kandy, Sri Lanka
Primary Level Education : 1997
Kegalu Girls' College, Kegalle, Sri Lanka
Administrative support
Payment processing
Branch operations
Account management
Team collaboration
Document verification
Fraud detection
Conflict resolution
Credit analysis
Data entry accuracy
Transaction processing
Banking software navigation
Sales proficiency
Cash handling expertise
Facebook/ Saumya Gunarathne
Instagram/Saumya Gunarathne
Sinhala: Native language
English: B2
Upper intermediate
Member of the netball team of the Bank of Ceylon and played a leading role as a shooter. National level winner for over 14 years in 1st, 2nd, 3rd place and for Bank of Ceylon. Winner in 100m, 200m, and long jump mage events.
Champions since 2010 for the Bank of Ceylon Netball Team. Member of the school prefect board.
Member of the school drama team.
Member of the school music group.
Members of the school interact club.
Available on request
Every detail mentioned above is true to the best of my understanding and belief. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.
PROFESSIONAL QUALIFICATIONS
EDUCATION
SKILLS
PORTFOLIOS
LANGUAGES
SPORTS
EXTRA CURRICULAR ACTIVITIES AND MEMBERSHIPS
REFERENCES
DECLARATION
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