Afnan Maizer

ad3ako@r.postjobfree.com Chicago, IL **647 773-***-****

EDUCATION

UNIVERSITY OF ILLINOIS AT CHICAGO – COLLEGE OF BUSINESS ADMINISTRATION Bachelor of Business in Marketing – Cum Laude December 2021

• Concentration in Marketing Promotions and Communications

• GPA: 3.6

HAROLD WASHINGTON COMMUNITY COLLEGE

Associate of Arts in Applied Psychology – Honors June 2018 PROFESSIONAL EXPERIENCE

LAKEVIEW SMILES Chicago, IL

Admin Manager February 2022 – August 2023

• Led monthly administrative meetings and attended weekly managerial meetings to review office data analysis.

• Oversaw and interacted with 40-60 staff members and 10-15 doctors over 4 offices to receive and resolve queries.

• Analyzed the daily, weekly, and monthly financial reports of accounts receivable, case acceptances, new and returning patients, and collection and production summaries.

• Created a sufficient schedule by booking the necessary appointments on Curve Software to meet the doctor's daily output.

• Collaborated with specialists, surgeons, doctors, and hygienists to schedule patients to meet daily production targets.

• Verify insurance benefits and create claims to service patients accurately, coordinating with each specific insurance plan. PPO PROFITS Chicago, IL

Client Relationship Manager November 2021 – March 2022

• Negotiated, verified, and tracked fee schedules with various PPO insurance companies.

• Worked with dental offices to help them increase revenue from both insurance and cash patients.

• Interacted and communicated with a variety of clients as they went through the PPO Profits system of negotiating higher PPO reimbursements.

• Met with the account manager to perform daily evaluations of the successes and progressions of the workday.

• Attended daily team meetings to review client numbers, revenue, accomplishments, and personal and company goals. SMILE DENTAL CARE Chicago, IL

Patient Care Coordinator March 2021 – November 2021

• Managed front desk operations, patient records, treatment plans, appointment scheduling, and follow-ups to manage patient oral health.

• Coordinated a sufficient schedule by reserving the appropriate appointments on Dentrix Software to meet the doctor’s daily production.

• Verified patients benefits and eligibility status with insurance agencies to ensure coverage for dental treatment. MIDWAY SUB Chicago, IL

Assistant Manager July 2014 – November 2021

• Answered phone calls in a professional manner to schedule detailed orders upon customers desired date and time.

• Returned customer phone calls providing sufficient answers to questions.

• Processed over 500 credit and cash payments to complete orders while delivering excellent customer service.

• Prepared and cooked food items when necessary and served to customers.

• Maintained and stocked inventory weekly to ensure food and product availability. SKILLS

• Certificates: Advanced Google Analytics, Mimic

Social

• Technical: Proficiency in Microsoft Word, Excel, and PowerPoint

• Software: Curve Dental, Open Dental, Dentrix

• Social Media: Facebook, Instagram, LinkedIn,

Twitter, and Pinterest