Afnan Maizer
***********@*****.*** Chicago, IL **647 773-***-****
EDUCATION
UNIVERSITY OF ILLINOIS AT CHICAGO – COLLEGE OF BUSINESS ADMINISTRATION Bachelor of Business in Marketing – Cum Laude December 2021
• Concentration in Marketing Promotions and Communications
• GPA: 3.6
HAROLD WASHINGTON COMMUNITY COLLEGE
Associate of Arts in Applied Psychology – Honors June 2018 PROFESSIONAL EXPERIENCE
LAKEVIEW SMILES Chicago, IL
Admin Manager February 2022 – August 2023
• Led monthly administrative meetings and attended weekly managerial meetings to review office data analysis.
• Oversaw and interacted with 40-60 staff members and 10-15 doctors over 4 offices to receive and resolve queries.
• Analyzed the daily, weekly, and monthly financial reports of accounts receivable, case acceptances, new and returning patients, and collection and production summaries.
• Created a sufficient schedule by booking the necessary appointments on Curve Software to meet the doctor's daily output.
• Collaborated with specialists, surgeons, doctors, and hygienists to schedule patients to meet daily production targets.
• Verify insurance benefits and create claims to service patients accurately, coordinating with each specific insurance plan. PPO PROFITS Chicago, IL
Client Relationship Manager November 2021 – March 2022
• Negotiated, verified, and tracked fee schedules with various PPO insurance companies.
• Worked with dental offices to help them increase revenue from both insurance and cash patients.
• Interacted and communicated with a variety of clients as they went through the PPO Profits system of negotiating higher PPO reimbursements.
• Met with the account manager to perform daily evaluations of the successes and progressions of the workday.
• Attended daily team meetings to review client numbers, revenue, accomplishments, and personal and company goals. SMILE DENTAL CARE Chicago, IL
Patient Care Coordinator March 2021 – November 2021
• Managed front desk operations, patient records, treatment plans, appointment scheduling, and follow-ups to manage patient oral health.
• Coordinated a sufficient schedule by reserving the appropriate appointments on Dentrix Software to meet the doctor’s daily production.
• Verified patients benefits and eligibility status with insurance agencies to ensure coverage for dental treatment. MIDWAY SUB Chicago, IL
Assistant Manager July 2014 – November 2021
• Answered phone calls in a professional manner to schedule detailed orders upon customers desired date and time.
• Returned customer phone calls providing sufficient answers to questions.
• Processed over 500 credit and cash payments to complete orders while delivering excellent customer service.
• Prepared and cooked food items when necessary and served to customers.
• Maintained and stocked inventory weekly to ensure food and product availability. SKILLS
• Certificates: Advanced Google Analytics, Mimic
Social
• Technical: Proficiency in Microsoft Word, Excel, and PowerPoint
• Software: Curve Dental, Open Dental, Dentrix
• Social Media: Facebook, Instagram, LinkedIn,
Twitter, and Pinterest