Sammy Gomez

Holiday, FL *****

813-***-****

ad3ak0@r.postjobfree.com

I am a dependable, diligent worker who takes pride in any task that I undertake. I am a very productive employee and am not satisfied until my job is done to the best of my knowledge. If you find that this is the kind of employee you would like to have work for your team you can reach me at the email address and phone number above.

Work experience:

Personal electronics business 1990-present

Experience over 30 years diagnosing, repairing and replacing parts for circuits boards, motherboards for computers, modules, appliances, soldering wiring/cables and all different types and parts on circuit boards, high power home and automobile audio installations. Extensive experience using hand tools, reading schematics, diagrams, blueprints. Quality inspection of all the work I performed was essential to assure customer satisfaction. Ensuring work was properly performed and product left in perfect working order.

Semi truck driver CDL A OTR 48 states 2018 - 2023

Drove all 48 states in a semi truck sleeper with 53 foot trailer solo. Also used and assisted with operating of electric forklift, liftgates, hand trucks to assist with unloading when needed.

Own personal business – 2003 – 2018

Buying, repairing and selling used automotive vehicles, go-karts, mini bikes, car rim restoration and sales, high end bicycles, lawn mowers, any small engine repair and sales.

Own personal buiness - 2001 – 2012

The World is Yours Video Games and Computers – Largo, Florida

Computer and video game repairs. Diagnosed, repaired and installed circuit boards, computers, modules. Repairs and installations. Piece work.

The Rescue Team Buffalo NY area 2009-2010

Flatbed tow truck driver tools used included skates, gojacks, Also performed lock outs, roadside assistance tire changes, flat tire plug repair, jump starts. Trained on wrecker wheel lift truck.

Extreme Circuits Inc. – Owner/Operator – Independent contractor thru Arise Virtual Solutions Inc. currently servicing Home Depot and Walgreens 2008 – 2010

Work at home inbound customer service currently servicing Home Depot. Duties include taking inbound orders and up selling of alternate products. Reviewing, canceling, updating billing information, credit adjustments to customer accounts, transferring to correct departments, parts request, process returns and giving product advice are other tasks that are performed on a daily basis.

Senior Electronic Claims Specialist - June 2007 – March 2008

Bank of America 4001 Gandy Blvd Tampa, FL USA - ECS Department

Inbound customer service interaction with customers personal and business accounts duties include filing claims for customers on unrecognized and unauthorized transactions and fraud claims. Assist personal bankers at local banking centers with account maintenance, fraud and claim related issues. Refunding overdraft and insufficient funds fees when applicable. Account maintenance include resetting history counter, updating address and phone numbers, adjust visa debit card limits, blocking and unblocking visa debit cards, closing and reordering replacement visa debit cards, faxing and mailing claim affidavits, placing stop payments on checks and merchants, update denied claims for re-evaluation, service all paper item requests for customers, research transaction details by Visa DPS and Lean, research paper items through AS400, Imageview and ACH View. Educate customers on bank policies and procedures also on how to maintain accounts to keep from having fees and identity theft in the future. Contact merchants to rectify transactions by 3 way call with the customer.

CCS Outbound Collector LP1 JAN 2003 – JUNE 2007 JP Morgan Chase Tampa, FL USA

CCS Collections FS1 4th floor outbound interaction with card members, reviewing and evaluation of delinquent accounts status for best possible payment arrangements, skip tracing for elusive cardholders with different software applications for example (Webstats Capture, all credit report agencies, Fastdata, IVault). Offer hardship programs according to each financial difficulty and account status, entering checks by phone payments and post dating them, verifying payments for other representatives when using generic check numbers, forwarding forms such as deceased notifications, bankruptcy, financial adjustments and settlements. Duties also include address changes and updating phone number changes.

Bilingual Customer Service Rep JUN 2002 - JAN 2003 Citicorp Tampa, FL, USA with Adecco

Bilingual customer service for CEFS Call Center building F, 3rd floor. Incoming interaction with EBT clients, claims, activations, cancellations, pin replacement, merchant manual authorizations, card replacements, advice, enrollments in retail platform, balance inquiries, benefit availability.

Workstation Prep NOV 2001 - JAN 2002 Citicorp Tampa, FL, USA with Talent Tree

Worked in IBP incoming mail processing building A, 1st floor. Prepared all international incoming mail, new accounts, checked deposits from all over the world and in some occasions handled cash. I handled a microfiche machine and some data entry was done as well.

Administrative Assistant OCT 2000 - OCT 2001 XO Communications Paramus, NJ, USA

All general office duties included but not limited to: Client interaction phone contact, pulling contracts and faxing them to clients, filing, report spreadsheets with excel, ordering calling cards for clients, printing, copying, faxing, answered phones.

Education:

Certification - Computer Operations & Office Procedures High School GED - General

Drake Business College - AUG 2001 – Jersey City, NJ Emerson High School – Union City, NJ 07087

Computer skills:

Latest versions of Windows and Microsoft Office.

Windows 3.1/95/98/2000/NT/XP/7/8.1Pro, MS Word, MS Excel, MS Power Point, MS Works, MS Access, MS Outlook, Lotus 1-2-3/Notes, and comfortable on any online internet application. Also worked with Boss, CSMIS, Claim Track, EBT enrollments, AS400, Visa DPS, Corel Draw, Adobe Photoshop.

Clerical skills:

Multitasking, 35+ yrs experience in typing current speeds are 50 wpm current, 9000+ ksph, filing, operation of fax machines, printers, corporate size copiers, word processors, multi-line phones and all kinds of computers.

Language skills: I am bilingual fluent in speaking, reading and writing in Spanish

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