Customer Service Leasing Consultant
Resume:
JESSICA BASCO
Saint Johns, FL *****
*******************@***********.***
Seeks to challenging position in Administration office with room for growth and professional development.
Authorized to work in the US for any employer
Work Experience
Assistant/Leasing
RAM - Jacksonville, FL
August 2022 to Present
Greeted clients, showed apartments, and prepared leases. Responded to requests and scheduled appointments for property showings. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Distributed and followed up on tenant renewal notices. Resolved conflicts between tenants regarding noise, encroachments and parking. Leasing Consultant/Administration
Lecalir Group
April 2021 to Present
Lease Documents
Move in - Move out Inspections
Future residents touring
Administration office
Customer service experience of 20yrs
Legal documents
Top seller of leclair
Leasing Specialist
PAC - Jacksonville, FL
March 2023 to November 2023
Touring future residents
Handling of money
Documents for confidential information
Entrada and excel files
Marketing Manager
Leasing Specialist
US Navy Housing - Manama
February 2011 to July 2016
Customer Relations
Lease agreement knowledge between landlord and renter Experience filing, answering phones, coping, printing, multi- tasker Conducted tours for potential tenants and answered any questions Typing Lease agreement
Signing of lease agreement
Handled customer complaints personally
Created staff schedules in response to community needs Maintained accurate and updated websites and printed materials Drafted lease for tenant and landlord
Fully abstracted all leases and entered all pertinent information into the management system Touring future residents to new area and new potential homes. Assistant Property Manager
WRH Realty - Jacksonville, FL
July 2009 to March 2010
AMSI knowledge and AMSI training of new employees
Blue Moon capability for leases agreements and recertification Knowledge of income restriction deadlines
Maintain tax credit documents and calculation
Post rent and bank deposit at a accurate time
Urgency or letters of delinquency
Administrative experience
Work orders input on a Onesite Program daily
Prospects phone call backs organized daily
Answering incoming calls of high quantity
Filing, coping, scanning
Shared computers maintained
Collected and kept careful records of rental payments. Leasing consultant/Assistant Manager
Bonaventure Management Company - Chesapeake, VA
July 2005 to October 2007
Onesite knowledge for all Bonaventure Properties
Blue Moon capable for leases and renewals input
Move-in inspection and move-out inspections for deposit refund Post rents for rent and deposits for future and residing residents Administrative experience
Market survey reports weekly on competition properties in area Maintain make ready boards for future residents
Work well with management and prospects.
Accounting Clerk/Administration
Exchange - Italy, TX
January 2003 to September 2004
Expertly maintained accounts payable records
Completed project procedures and audit controls
Developed and maintained capital project files
Worked accurately and efficiently in fast paced environment Processed computerized accounts with Excel and MS Word Prepared routine entries and posted financial transactions. Leasing Consultant/Administration
Lincoln Property Company - Jacksonville, FL
April 1999 to April 2000
Developed and maintain reports on weekly market
Composed legal documents between Lincoln property and residents Collaborated meetings with clients to determine current and future needs Worked efficiently in a fast paced environment
Solid managerial and administrative experience
Consistently entrusted with large sums of money
Touring new clients new homes daily.
Leasing Consultant/Manager
Amico - Jacksonville, FL
May 1997 to August 1999
Provided customer relations with proved ability to diffuse angry customers and accurately assess customer needs
Managed daily sales activity
Touring potential new homes to future residents
New construction lease ups
Weekly market surveys done accurately
Achieved sales objectives on regular basis.
Leasing Consultant/Administration
Pinnacle Realty Company - Jacksonville, FL
March 1996 to April 1997
Supervised and trained employees in daily job responsibilities Provided training to develop and enhance customer relations Handled customer complaints personally to verify they were properly handled Conducted apartment tours for potential tenants and answered any questions Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
Created staff schedules in response to community needs Taught, promoted and enforced safe work practices among on-site staff. Leasing Consultant/Administration
Pinnacle Realty Company, Pinnacle Property Company - Jacksonville, FL April 1996 to March 1997
Supervised and trained employees in daily job responsibilities Provided training to develop and enhance quality customer relations Collected and kept careful records of rental payments Conducted apartment tours for potential tenants
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Veterinary Assistant/Receptionist
Banfield - Jacksonville, FL
June 1993 to September 1995
Clerical duties filing printer copies register/dealing money Customer service
Vaccinations
Dog handling, grooming
Bath duties
Sales
Cashier Experience, Money Handler, Customer Service, Administration/ Receptionist/Teacher
NAF5, Child Development Center - Rota, Cádiz provincia Coordinated appointment schedules and resolved scheduling conflicts for five managers Designed and assembled welcome documents for new clients Designed comprehensive filing system, reliably filed and retrieved confidential records Proved skill in leading teams, building consensus and motivating other to reach their fullest potential Cleaning classrooms through out day
Teaching toddlers to share, learn daily activities, motor skills, reading and writing, languages School base activities and learning sessions
Training modules of 13 certificates of completion. Education
Spanish, business
Rota Community College
2002
Sandalwood High School - Jacksonville, FL
1996
Skills
• Sales and Marketing 20 years Office manager experience Customer Service 20 years Customer service (10 Conventional properties and Tax credit March 2009 Multi-family property management Exceeds sales Child development goals March 2001 HUD Properties Certified child development certificate Lead follow up Certifications and Licenses Skilled multi-tasker Honest and ethical Fair Housing Certification Team player Onesite Program February 2017 to Present Property Leasing Secret Clearance Pet Grooming Assessments Accounts Payable Customer service fit
• Expert Dog Handling October 2020 Animal Care Measures the traits that are important for success Veterinary Technician Experience for customer service roles Fair Housing Regulations Full results: Expert Veterinary Assistant (2 years) Work motivation
• Highly Proficient Pet Care (2 years) Level of motivation and discipline applied toward Time management Customer focus & orientation Microsoft Excel Responding to customer situations with Supervising experience sensitivity English Rent Collection Microsoft Word Local and State Laws Event Planning Property Marketing Accounts Receivable Model Property Preparation Clerical Experience Cash Handling Toddler Care Fair Housing Policies Dog Training Leasing Terms and Specifications Sales Lease Renewals Computer Skills Sales Techniques Administrative experience Monthly Fee and Payment Collection Microsoft Office Tenant Screening Yardi & rent cafe Dispute Handling OneSite Rental Pricing Strategies Leadership Sales and Marketing Aptitude Childcare Clerical Support Data entry Phone and Email Etiquette Property Showing Market Tracking
• Yardi
• Property management
• Fair Housing regulations
• Hospitality
• Marketing
• Sales
Contact this candidate