FRANCES CRONIN

*** ********** ****, ********, ** 21009-1811

Phone: 410-***-****

Email: ad3air@r.postjobfree.com

Employment History

**/**** - **/****

Warehouse Associate

Medline Industries, LP, Perryville, MD

*Responsible for operation of material handling equipment* Pulls and packs product in a timely manner* Keeps products separate and organized and in good condition, reporting problems to mitigate safety issues.

01/2016 - 02/2019

Customer Support Center Co-Worker

Ikea, Nottingham, MD

• Accept incoming calls from customers and resolve their issues by collecting information, informing customers of options and finding a solution • Process phone sales orders for customers and help them select merchandise using knowledge of the Ikea product range and services • Assist customers with stock information and assembly instructions as needed

01/2014 - 12/2015

Accounts Receivable/Collections Clerk

Eastern Lift Truck Co, Halethorpe, MD

• Worked high volume of customer collection calls and/or correspondence to collect overdue customer balances • Provided customer service regarding collection issues, recommend account adjustments, resolved client discrepancies and short payments • Maintained customer files and made sure that necessary documentation was received, noted and filed • Processed credit card payments through online software and by phone and posted to customer accounts

01/1998 - 12/2009

Office/Case Administrator, Ellen W. Cosby, Chapter

Ellen W. Cosby, Trustee, Towson, MD

• Managed Chapter 13 cases with complex legal and financial issues, including recovery of funds disbursed inappropriately • Analyzed completed cases for legal compliance and funding requirements • Performed monthly close-out procedures Computer Support • Created and maintained computer-generated forms, pleadings and reports on database • Trained new employees on software applications • Provided back-up computer support, including troubleshooting

04/1992 - 01/1998

Office/Case Administrator

Ellen W Cosby, Trustee, Towson, MD

*Analyzing Chapter 13 bankruptcy cases, administrative duties for the Trustee i.e.: filing motions, pleadings with Bankruptcy Court, scheduling, back up IT support, training new employees on computer system, responsible for dealing with building management and all vendors and maintained all office equipment, as well as ordering office supplies

Education History

Business And Science

2 Years of College or a Technical or Vocational School

Community College of Baltimore County, MD

Business/Science

High School Diploma

Lake Clifton Sr. High School,, None Selected

Detailed References

References Available on Request

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