Saloni Doshi

734-***-**** ad3ai6@r.postjobfree.com https:// LinkedIn.com/in/saloni-doshi-aa98a8173

Status : US Citizen

Summary

• Sr Business Analyst / Lead (1 year), Business Analyst (10+ years) and Quality Assurance Analyst (13+ years) with an emphasis on leading and managing multiple teams, requirement gathering, business system planning, procedural development, implementation, validation, problem solving, and business contingency planning as well as a thorough knowledge of System, Functional, Regression, Performance testing methodologies and Business Analysis.

• Review, analyze and evaluate business requirements, risk management, create user stories by iterations. Work closely with users, development and testing team.

• Develop business requirements document, review and train team.

• Ability to identify problems, analyze test results, investigate causes and suggest resolutions.

• Extensive experience in reviewing and understanding of business & testing requirements and writing detailed Test Plans, Test Cases, and Test Scripts and executing them.

• Involved in complete QA Life Cycle including design, development and implementation of the entire QA process for the Relational Database, Web and Client/Server.

• Ability to multi-task, can work independently or in a team.

• Excellent communication and interpersonal skills. WORK EXPERINCE:

Client : Fannie Mae, Frisco, TX April 2023 – June 2023 Responsibility:

• Involved to gather requirements from product owner, preparing test cases and executing and verifying whether requirements are satisfying.

Client: Integrity Marketing Group, Dallas, TX Apr 2021 – Dec 2022 Sr Business Analyst / Lead

Responsibility:

• Manage operational and system enhancement projects in accordance with corporate goals and initiatives; developed auto process in Jira as well as prepared business flow document to execute monthly scenarios for validation.

• Function as a Liaison between Reconciliation-validation team, Audit team, Sales team, development team and other business partners to fulfill project requirements’

• Serve as a subject matter expert throughout the onboarding, production reconciliation and validation process

• Coordinate and manage Jira to assign work, track defects, prepare weekly and monthly progress reports, creating monthly stories and adding new epics

• Establish internal service level agreements (SLA) with third party vendor, Audit team, sales team and reconciliation team to ensure deadline are met.

• Trained onsite and offshore team for new enhancement in project as well as overall project

• Manage the offshore and onsite team’s daily updates and escalations, resolving critical issues

• Provide continuous coaching and development instruction via conference calls

• Leading daily stand-up meetings for various teams – onsite, offshore teams, audit team, sales team development team and provide solutions to overcome critical issues.

• Managing multiple projects and continuously enhancing process to make workflow smoother by introducing Auto process, reduced internal teams’ dependency which increased ratio much higher in achieving monthly deadline

• Involved working with business partner to gather requirements, created mapping and worked with development team closely to ensure all requirements are covered and successfully implemented.

• Reviewed post implemented reports for all monthly assignments for all BAs Client : Florida Blue ( BCBS ), Jacksonville, Florida Aug 2020– Dec 2020 QA Analyst ( Mobile )

Responsibility:

• Gathering requirements from product owner, business Analysts, Scrum master

• Writing test cases, test scripts, execution in Rally after creating user stories

• Test the various devices including IOS, Android, iPad, Tablet .

• Involved in system testing, functional testing, integration testing, end to end testing, refraction testing, production release

• Involved in defect tracking in Rally, resolve and communicate with development team or Product owner for requirements if any changes are needed

• Involved in Agile methodology in high pace environment

• Involved in EPIC integration testing

• Presentation of test results with UAT user .

• Involved fir UAT testing and demonstrated for the approval with Business owners

• Manual testing, Rally, Mobile Application, EPIC Testing, Agile Methodology, IOS, Android Client : Ford Motors, Dearborn, Michigan Oct 2014 – Apr 2020 Software Engineer (Sr. Quality Assurance Analyst & Business Analyst) 1. Business Analyst Role :

Responsibilities

• Coordinated analysis activities between multiple resources for Ford Global and NA projects.

• Elicited requirements through methods such as document analysis, quality analysis, requirements workshops, business process descriptions, use cases, user scenarios, scenarios, business analysis, and task and workflow analysis.

• Coordinated with multiple business units simultaneously to define complex business processes and determined dependency.

• Involved in critical evaluation of information gathered from Product Owners, 3rd party vendor, business leads, internal stakeholders reconciles conflicts, narrows down high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying system needs.

• Involved intensively for quality analysis for the highest production with decided budget.Provided risk factors, solutions, traceability .

• Utilized enterprise-wide requirements definition, management systems, and software Test life cycle ( STLC) methodologies to proactively communicate and collaborate with external and internal teams to analyze information needs and functional requirements and delivered the following factors as needed: Functional Requirements/Business Requirements Document (iii), Use Cases, Graphical User Interface (GUI), Screen and Interface Designs.

• Worked with users and/or project managers to define and document concepts and processes to ascertain required project scopes, business requirements, and deliverables for systems.

• Recommended modifications, enhancements, and improvements to current IT systems and related applications required to ensure the deployment of project plans and initiatives.

• Served as a major conduit between third party vendor, Global/NA teams and the software development team through which requirements flow.

• Collaborated with developers and subject matter experts to establish the technical vision by analyzing tradeoffs between usability and performance needs

• Based on requirements, created Epic, Sub Epic, Features, user stories, Tasks with acceptance criteria in Rally

• Prepared weekly Forecast Throughput which includes backlogs, defined, in progress user stories details and calculations with the iteration measurement.

• Involved in weekly Story mapping meetings for future iterations plan.

• Prepared presentation, execution and providing training for multiple projects to the teams, users and business.

• Recommend business solutions by analyzing requirements, constructing workflow charts.

• Prepared Business requirement document using Blueprint which includes workflow analysis,

• Ultimately rolling out / implementing the requested changes. Provided regular updates to Product owner and business leads

• Able to read and provide solutions in Java based coding.

• Liaison between business and technology teams during the entire project life cycle

• Proposed SharePoint based solutions to improve existing business challenges

• Implemented company’s business standards in SharePoint.

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• Collaborated with subject matter experts, project, consulting, and technical teams, and various levels of management to execute quick resolution to issues and risks, and identifying interdependencies . Environment: Rally, JIRA, Blue Print, Visio, Microsoft World, Excel, PowerPoint SharePoint,Jenkins, 2. Sr. Quality Assurance Analyst Role :

Responsibility :

• Reviewed Functional Requirement Specifications and created test cases based on test scenarios drawn from functional requirements using Quality center.

• Responsible for preparing and coordinating Project plan, UAT (User Acceptance Test) test cases and expected results for all participating teams and reporting progress to implementation

• Performed tests for Functionality, Security, GUI, End to End, System, Configuration and Backend.

• Created Projects and Sprints in QC ALM as per the requirement from business users.

• Provide AGILE project management controls, project plans, timeline schedules, and review software defects.

• Involved in extensive DATA validation using SQL queries and back-end testing

• Developed Test plans, Test cases, Test Scripts, Test strategy, Test Scenario, Test Reports.

• Involved in setting up different configuration environment for compatibility testing and manual testing.

• Perform API testing using Postman,Soap UI and Swagger. Intensively involved to validate API connect, micro services,web services as provider and consumer for multiple applications.

• Raised and Track the defects in QC/ALM using appropriate snap shots with snip tool,

• Involved using Mainframe to maintain order history and sending and importing files .

• Trained collogues for the application details with back hand details.

• Setting up meetings for training, discussions, Review test results.

• Involved in presentations of all test results to the users, leads, Business Analysts

• Using Rally for given Points for all User stories’ tasks.

• Using IBM DB2 Tool, Command editor, SQL Server for all back hand testing.

• Provided data files to third party vendor for integration of the tool using HDO in FTP zone.

• Involved in meetings for requirements gathering, discussion of road map, measurements and deciding the valuable deliverables for the project which includes Global teams .

• Perform system testing, functional testing, ETL Testing, integration testing, end to end testing, regression testing, validation, and quality control on updates, releases, and executed processes. Additionally, reviewing system test plans and test modules prior to implementations.

Environment: Quality Center ALM 12.1, Manual Testing, SQL Queries, SQL Server, SSIS/SSRS, Mainframe, IBM DB2 – Command Editor, IBM Data Studio, Rally Saas, Notepad++, Blue Print, Agile, Excel, Visio,Postman, Soap UI,JIRA, Swagger, Micro services, STLC, Java based application, Jenkins, Web Services, Micro Services

Client: Florida Blue, Jacksonville, FL Oct 2012 – July 2014 Sr Quality Assurance Analyst

Florida Blue (Blue Cross Blue Shield), an innovative leader in the health and wellness industry, has a system called Sapphire in BSQA-Business System Quality Insurance related to 270/271 transactions. Responsibilities

• Utilized corporation developed Waterfall SDLC methodology.

• Defined the test criteria, project schedules and base lined the Test Plans via project meetings and code walkthroughs, technical design meetings with developers and analysts.

• Developed test plans, Created test cases and test scripts (Positive/Negative). Reviewed all requirements with UAT users to make sure the changes for each release are properly documented.

• Involved in extensive data validation using SQL queries and back-end testing

• Executed test cases to find defects and tracked the defects in HP Quality Center

• Wrote and executed scripts for Functionality testing, Regression testing, End to End testing.

• Tested the conversion of the application into web application using XML web services.

• Involved in testing and validation of refunds file transactions with PeopleSoft

• Maintain and validate APO (Automated Payment Option) files for Northern Trust transactions.

• Managing and verifying CMS payment files, Check Free payment file, Mellon Payment file, List Bill Payment file.

• Extensively involved in testing of invoices for individual, group and entities on a monthly basis and also related letters which are sent to the members, groups and entities.

• Checked all delinquent members and their warning & suppression letters.

• Performed billing & payment adjustments, payment transfers and write-offs for individuals, groups, and entities.

• Participated in verifying Aged Trial balance on monthly cycle basis as part of Siebel transactions.

• Extensively used Batch jobs to generate extracts and also send and receive files from Vendors and upload as well as validate those data in database

• Involved Electronic Enrollment for Medicare Supplement members in which getting applications from IST and validating functionality in Sapphire.

• Check assigned account numbers for each billing transaction

• Generated extracts for premiums in which all collected data are sent to IM for validations.

• Reviewed stored procedures for reports and wrote test queries against the source system (SQL Server) to match the results with the actual report against the data mart (Oracle).

• Extensive use of XML to test the server components.

• Performed UAT testing under supervision to make sure that application meets the requirements.

• Involved in deployment process while code releasing in production. Doshi Brothers, India Dec 2005 – Mar 2012

Business Analyst & QA Analyst

Doshi Brothers is an Indian company involved in manufacturing, testing, & distribution of Casein. Responsibilities:

• Lead to gather requirements from clients, involved in discussions and decision making for the cost, quality details, required date period to dispatch the product .

• Worked closely with plant management to provide client's requirement, coming up with solutions to get raw materials, workers schedule conflicts, communicating back and forth with suppliers.

• Dealing with WHO approval after product has been prepared.

• Worked closely with dispatching prepared ordered to the client.

• Prepared the chart with product's velocity, color details, quantity and quality details, certified approval details from WHO.

• Using JIRA to capture all requirements with Epic, Sub epic, Features, User stories, Tasks details.

• Closely worked with development and testing team to provide requirement details, helped to achieve the deadlines.

• Excessively involved in full project cycle which includes to manage and collaborate with suppliers, clients, IT team, Finance team, plant team, laboratory team.

• Documented process including charts, screens and high level business requirements with functional requirements in Microsoft World document.

• Designed and developed the High Level & Detailed Test cases using the quality standards.

• Created the test plan, test criteria and test cases.

• Utilized Mercury Quality Center as a manual testing management tool, and for defect reporting.

• Conducted regression testing and identified issues that may result from program modifications and escalated the issues as appropriate.

• Constructed reusable SQL queries for Back End testing.

• Involved in Data comparison testing.

• Extensively involved in Payment Adjustments for clients, and suppliers.

• Managed refunds, bills, payments, transfers between suppliers and clients.

• Generated reports on a monthly basis.

Technical Skills:

Programming

Languages

C, C++, Java, VB 6.0

Operating Systems Windows NT 4.0/XP/7

Databases SQL Server 2000, MS Access 2000, Oracle 9i QA Tools Load Runner, QTP, HP Quality Center

Office Software MS Excel, Word, PowerPoint

EDUCATION:

Sardar Patel University

• Bachelor of Computer Science Apr 2003

• Post-Graduation Diploma in Business Administration Apr 2005

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