Monica Brandy

**** ********* **

Cincinnati OH **206

513-***-****

ad3ai0@r.postjobfree.com

Objective: Customer Service Representative

Education: Cincinnati State Technical and College, Cincinnati, Ohio

Cincinnati Bartending School, Cincinnati, Ohio

Major: Hospitality Management Technology

Relevant Skills: cash handling and balancing, commitment to excellence in customer/client service, Strong call center phone skills, excellent organization and communication skills, strong PC skills with some Excel, Power-point, Microsoft office. Teamed oriented, routinely resolve customer billing issues and troubleshooting, detailed and task oriented.

Employment: Hampton Inn & Suites Cincinnati/Uptown

Sales & Event Coordinator/Front Desk/Breakfast Manager

12/2010—Present

Staffing, training, maintaining QA Records, stocking supplies, schedules, ordering and maintaining stock, creates/sends all contracts & monitor cutoff dates, enter all Meetings & Group Events into S&E at property, supervises house person/maintenance on all room setups, refresh, & tear down procedures, order all F&B, work with outside catering companies, Bartend all events, oversee all rooming lists for incoming groups and organizes information for the front desk, To Date sales revenue of $400,000.00.

Cincinnati Central Credit Union, Cincinnati, Ohio

Call Center Rep/ Teller

12/2007—7/2010

Greet members, answer members questions on accounts.

Deposit, withdraw, transfer, open and close accounts.

Verify deposits, monitor fax machine for incoming faxes.

Input data on accounts.

Vernon Manor Hotel, Cincinnati, Ohio

Front Desk Agent, Night Auditor

10/2008—3/2009

Take and Cancel reservations for guest

Answered phone and transferred calls to proper department

Handle guest request

Ran reports in nightly audit

References: Furnished upon request.

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