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Customer Service Certified Nurse

Location:
Huntsville, AL
Posted:
February 01, 2024

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Resume:

RAQUITA ANTONIO

**** ******* **. **, **********, Al 35811 256-***-**** ad3ahl@r.postjobfree.com PROFESSIONAL PROFILE

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in customer service oriented positions. Possesses 5+ years of healthcare industry experience and accustomed to working in fast-paced hospital environments where accuracy and accountability are essential. Follows policies, procedures and guidelines to ensure consistent quality.

o State of Louisiana Certified Nurse Aide (CNA) #266943. o Pays close attention to detail to ensure accuracy and maintain compliant documentation. o Makes decisions based on facts and experience.

o Well-organized, manages time and priorities in multi-task environments. o Possesses problem solving skills to facilitate problem identification, generation of alternative solutions and adaptation to changing situations.

o Greenway EMR Microsoft Word.

KEY QUALIFICATIONS

Accounting Payroll Banking Systems Healthcare Law HIPAA Compliance Charting Filing Processing Co-Payments Human Resource Management Organizational Improvements Appointment Scheduling Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification Interpersonal Professional Communications Business Office Operations Medical Office Procedures Medical Practice Management Systems Practice Structure Leadership & Management Medical Terminology Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2019 Gretna Career College Certified Nursing Assistant / Medical Assistant, 2010 PROFESSIONAL EXPERIENCE

SWEETHEARTS’ CNAS’ & PCAS’ HOME HEALTH SERVICES - Thibodaux, LA 04/2017-12/2022

Home Health Care Chief Executive Officer

● Strategic Planning and Management Operations.

● Establish Financial Goals and Profitability.

● Develop program operational standards.

● Direct and coordinates business operations.

● Consult with patients discuss patients health care needs, and offer advice.

● Provides personal services such as bathing, dressing, and grooming.

● Provides services to patients in their home, depending on the patient’s needs.

● Support patients by providing housekeeping, laundry services, shopping for food, run errands, preparing and serving meals and snacks.

Chateau Terrebonne Health Care - Houma LA

02/2019-11/2019

Ward Clerk/ Medical Receptionist

● Electronically enters and retrieves patients’ care information utilizing AHC software.

● Abides by HIPPA compliance guidelines and utilizes medical terminology throughout the day. 09/2017 –

● Obtains vital signs and performs daily patient care within the facility. Raquita Antonio cont.

The Oaks of Houma Nursing Home – Houma, LA 09/2017 – 10/2018 Certified Nurse Aide (CNA)

o Assisted with activities of daily living - personal hygiene, mobility, and feeding. o Took and recorded vital signs, and performed services in a timely and professional manner. o Documented and reported changes in patient habits, condition, and activities. Amg Specialty Hospital – Houma, LA 04/2018 – 05/2018 Certified Nurse Aide (CNA)

o Assisted patients with activities of daily living - personal hygiene and mobility. o Transported patients to and from various areas.

o Reported health, comfort, and safety observations. o Took and documented vital signs and provided emotional support to patients and their families. Arkansas Elderly Outreach of Littlerock, Inc. – Baton Rouge, LA 12/2016 – 05/2017 Certified Nurse Aide (CNA)

o Took vital signs and assisted with activities of daily living - personal hygiene, mobility, and feeding. o Communicated and interacted effectively and tactfully with residents, visitors, families, peers and supervisory staff. o Documented and reported observations of resident behavior, complaints, and physical symptoms. Raceland Manor Nursing Home, Inc. – Raceland, LA 10/2013 – 12/2016

Certified Nurse Aide (CNA)

o Aided with activities of daily living - personal hygiene, mobility, and feeding. o Observed and documented resident vital signs.

o Maintained and safeguarded resident privacy and confidentiality. Woodland Village Nursing and Rehabilitation Center – New Orleans, LA 04/2010 – 09/2011 Certified Nurse Aide (CNA)

o Maintained a safe, secure and healthy environment. o Assisted with activities of daily living - personal hygiene, mobility and feeding. o Completed daily logs documenting patient condition and activities and any changes to patient care plan. St. Joseph of Harahan Assisted Living Facility – New Orleans, LA 01/2010 – 04/2010 Certified Nurse Aide (CNA)

o Helped residents with activities of daily living. o Documented services provided, resident condition, and changes in resident behavior. o Respected resident’s privacy and confidentiality.



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