Willis Humphrey

**** **** ****** • Des Moines, IA 50314 • 828-***-**** • ad3ahc@r.postjobfree.com

Business professional with ten years of experience providing business support with a focus on accuracy and attention to detail. Dependable team player with exceptional work ethic. Eager to increase knowledge and further develop skills that will improve operational efficiency. Recognized for collaboration, relationship building, and problem-solving abilities.

PROFESSIONAL EXPERIENCE

City of Des Moines Des Moines, IA

Administrator Assistant February 2022 – Aug 2023

Prepares correspondences, reports, lists and other documents as instructed and requested by designated office personnel;

Coordinates work/data needed with division inspectors to produce correspondence;

Interprets and applies departmental or office rules, policies and regulations in accordance with prescribed procedures and guidelines;

Reviews certificates of insurance for all City-wide contracts, leases, etc., to ensure compliance with the City’s insurance requirements;

Transcribes or prepares letters, minutes, reports, statements, grant applications, specifications, contracts, memoranda, notices, resolutions, budgets, financial and statistical tables, requisitions and other related materials, including confidential correspondences and reports;

Answers department telephone calls, receives and greets visitors to the Department and provides information to or refers callers and visitors to other appropriate Departments or City personnel;

Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested using traditional filing systems or databases as necessary;

Processes accounts payable, accounts receivable and/or payroll as necessary;

Handles and secures cash and checks;

Responds to citizens’ questions and comments in a courteous and timely manner

Bank CSB Johnston, IA

CSR – Customer Service Representative March 2021 – Feb 2022

Provide logistics for customers and drivers with online orders and deliveries with in-house and external delivery services

Customer service with attention to detail through effective and efficient multi-level problem solving, while maintaining a professional and courteous demeanor.

Continually gaining valuable experience in daily operations of managing a large, well known grocer, staff and community members while maintaining rigorous standards

Apidel Technologies LLC (IWD) Des Moines, IA

Workforce Advisor September 2020 – March 2021 ACD line – inbound calls (helping with weekly claims and any question dealing with questions with referring the workforcedevelopment.com website).

Mainframe – updating or correcting claimant’s accounts.

CWC – updating systems with dates for claims and coordination Fact Finding dates.

Collections – for over payments and corrects for overpayments

Fact Finding – interviews for the reason why a claim has field and report fraud if unemployment insurance claim is a false claim.

Hy-Vee West Des Moines, IA

Assistant Manager January 2020 – March 2021

Provide logistics for customers and drivers with online orders and deliveries with in-house and external delivery services

Customer service with attention to detail through effective and efficient multi-level problem solving, while maintaining a professional and courteous demeanor.

Continually gaining valuable experience in daily operations of managing a large, well known grocer, staff and community members while maintaining rigorous standards

Aureon West Des Moines, IA

CSR – Customer Service Representative July 2018 – March 2019

Effectively communicated with customers via phone and email, providing customer service and logistics related to orders, deadlines, and change requests

Accurately corresponded with production in order to meet shipping deadlines, as well as coordinate with shipping department regarding expedited and regular freight.

Provided quality inventory checks and repack orders, with particular attention to accuracy and attention to detail.

Monitored and managed eight staff members, including training for new employees.

Aerotek Urbandale, IA

Help Desk Representative October 2017 – March 2020

Provided professional technical product support to customers via inbound/escalated calls, email, and chat through managing inquiries and troubleshooting complete technical product-related issues.

Investigated concerns by independently reviewing initial support notes and gathering additional information from customers.

Accurately updated incident logs and documentation, as well as conveyed constructive customer feedback to management to support continuous improvement.

Maintained company protocol regarding issue escalation regarding extremely technical or sophisticated issues to the appropriate level based on need, ensuring accurate documentation.

Liaison between patients and medical offices in resolving issues with billing.

Mercer Urbandale, IA

Call Center Rep II September 2016 – August 2017

Received and processed in-bound calls to the appropriate department or support.

Assist customers with online services in order to complete renewals and paper applications.

WELLMARK BLUE CROSS BLUE SHIELD Des Moines, IA

Network Administration Analyst December 2013 - January 2016

Entered company as a temporary employee and quickly moved into a full-time position.

Conducted provider credentialing, re-credentialing, contracting, maintenance, and payment activities for Wellmark networks in accordance with company, local and federal laws, guidelines, and standards.

Accurately maintained multiple internal databases, including provider databases supporting claims processing, provider data reporting, data transfers to external vendor files and directory publication for all Wellmark networks while upholding HIPPA and NCQA mandates.

EDUCATION

BACHELOR OF ARTS: BUSINESS & ORGANIZATION LEADERSHIP (2006)

Brevard College - Brevard, North Carolina

ASSOCIATE OF SCIENCE (2000)

Barton County Community College - Great Bend, Kansas

TECHNICAL SKILLS

Proficient in Microsoft Office. Experience using Cactus, Kovis, Mainframe, Facets, Kea, Lotus Notes, CU Imaging, CU Imaging, Financial Card Scan Can (Super Cheques), Core Fax, Loan Search Engine, Impact 360, Total System, Otis, Supreme, Account, Fidelity Search Engine, SAP, JDSN, RPM, and ePACS. Huddle, Kronos, Zipline, as well as Onfleet tracking, Manhattan operating system as well as Western Union, US Postal Service functions, Polk County Assessors, Accurint (Lexis Nexis), DOT, IA Secretary of State, Open Corporates, Munis (Tyler Hub), and Notary.

Initiated novel process improvements for resolving customer issues. Provided multiple levels of training regarding implementation of streamline processes, including members of management, leading to increased production and profit.

*References available upon request

Contact this candidate