Customer Service Machine Operator
Resume:
CHRISTOPHER KNOWLES
Smyrna, GA *****
ad3ah7@r.postjobfree.com
Hard working, detail oriented and professionally skilled in distribution, customer service operations, staffing and process improvement. Areas of expertise include: Leadership & Supervision Productivity Improvement Expediting Solutions Time Management Problem Resolution Oral and Written Communication Work Experience
Production Operator
Coca-Cola Co. - Atlanta, GA
January 2015 to Present
· Daily operation of machinery safely and efficiently to produce top quality products
· Troubleshoot machinery
· Responsible for proper and accurate product/package/code changes
· Maintain equipment per manufacturers and internal specifications by ensuring the completion of creating work orders and integrating into the maintenance team during rebuilds and supplementary repairs
· Perform all Operator CIP/COP duties and surface foaming with mechanical cleaning for all other areas
· Report and/or correct safety issues. Maintain proper safety conditions of equipment and surroundings
· Perform quality inspections on materials and finished product. Quality checks to include, codes, seals and weights
· If out of specification conditions are observed, notify responsible personnel and assist in resolution as appropriate
· Follow procedures for Isolating hold product or defective material
· Maintain proper safety conditions of equipment and surroundings Machine Operator
Marietta Corporation - Memphis, TN
January 2014 to December 2014
· Operate 731 Floor Wrap and 832 Doboy on a daily basis
· Perform inventory checks
Machine Operator
Sharp, Incorporated - Memphis, TN
January 2003 to December 2014
· Responsible for more than 15 employees in daily operations including staff supervision and training
· Performed both day and night inventory counts / audits
· Verified accuracy of product and customer information on shipping logs
· Scanned and printed barcode labels for microwaves, boxed and prepared microwave packages for shipment using Hoist machine and repaired damaged product Assistant Manager
Family Dollar Store - Memphis, TN
January 2002 to December 2003
· Ordered and organized store merchandise, product markdowns/zero outs and performed product cycle counts
· Set monthly schematics, reconciled sales from registers and prepared daily cash deposits
· Prepared weekly performance reports for District Manager
· Maintained daily log of vendor deliveries and vendor invoices
· Managed employees: created associate work schedules, entered and maintained payroll records, issued bi-weekly payroll checks
Lead
Home Depot - Memphis, TN
January 2000 to December 2002
· Performed supervisor responsibilities for 15 or more employees
· Provided store support for various positions: Cashier, Store Greeter, and Customer Service
· Promoted sale items to customers
Education
Criminal Justice
Northeast College - Booneville, MS
2001
Skills
• Leadership: Strategic leader and problem solver accomplished in the areas of supervision, retail management, customer service, and warehouse machine operations. Able to apply business skills and knowledge to achieve and exceed business goals. Able to make difficult decisions in stressful situations. Over 5 years of management experience.
People Management: Supervised teams of employees during production and retail operations. Managed daily staff scheduling, daily manpower plans hiring, and compliance with all policies. Adept at maintaining documentation. Staff/ Business Development: Trained employees in Standard Operating Procedures that helped increased productivity. Led monthly safety audits to monitor employee behavior and ensure compliance with company policies and safety regulations. Managed shift meetings. Planned and executed training plans for staff. Customer Service / Relationship Management Skills: Developed solid relationships with all levels of staff from entry level to senior leadership. Acted as liaison between customers, contractors, and vendors. Expert at customer relations, both domestic and international, resulting in 100% client satisfaction.
• Night Audit
• Process Improvement
• Forklift
• English
• Hotel experience
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