UKWENZILE THOLOKUHLE NUNU

**** *** ** **, ********, AB T5T 7R1

Telephone: +1-780-***-**** Email: ad3ah3@r.postjobfree.com LinkedIn: www.linkedin.com/in/ukwenzile-nunu PROFESSIONAL SUMMARY

Results-oriented professional with 3+ years of proven expertise in roles spanning Customer Service Representative, Administrative Assistant, Fundraiser Ambassador, and Call Centre Agent. Known for navigating diverse departments with excellence, I bring a dynamic approach, emphasizing unwavering commitment to excellence, effective communication, and collaboration. My experience includes successful fundraising, customer service excellence, administrative support, and effective problem-solving. As a dedicated team player, I foster collaboration in cross-functional environments, embodying honor and hard work. Committed to making a meaningful impact, I leverage my skills for both professional growth and contributing to a better world. Possessing a valid work permit, I am prepared to bring passion, dedication, and a versatile skill set to any role in Customer Service, Administration, or Client Relations. My adaptability, organizational skills, and client focus make me a valuable asset in various professional settings. I am eager to contribute my proven track record and enthusiasm to your team. SKILLS

● Exceptional communication skills with a focus on customer satisfaction.

● Proven problem resolution and active listening abilities.

● Flexibility, adaptability, and initiative in diverse roles.

● Strong organizational proficiency and attention to detail.

● Proficient in Microsoft Office Suite and QuickBooks.

● Interdepartmental collaboration and leadership in administrative roles.

● Effective handling of high-volume calls with accuracy.

● Results-driven sales techniques and customer relationship building.

● Accurate transaction processing and excellent cash handling.

● Detail-oriented and empathetic customer care specialist.

● Relationship building and effective communication in client interactions.

● Hospitality and customer service excellence in a guest-focused environment PROFESSIONAL EXPERIENCE

Fundraiser Ambassador - Building Common Good, Edmonton, AB November 2023 - Present

● Fundraised and marketed about the Guide Dog Program with Canadian National Institute for the Blind (CNIB).

● Executed strategies to secure consistent monthly long-term donations, resulting in a steady and reliable income stream for the organization.

● Passionate Fundraiser Ambassador who demonstrated unwavering passion and commitment as a Fundraiser Ambassador, effectively conveying the organization's mission and values to potential donors.

● Represented charity partners with the utmost professionalism and ethical standards, establishing a positive and reputable image in the community and among stakeholders.

● Collaborated closely with a dedicated team, fostering a supportive and inspiring working environment to collectively contribute towards making a positive impact on the world.

● Successfully raised vital donations through effective fundraising strategies, contributing directly to the organization's mission of making a positive change in the community and beyond. Volunteer - Edmonton’ s Food Bank, Edmonton, AB

August 2023 - November 2023

● Engaged with the local community to promote the food bank's initiatives and raise awareness about food insecurity issues.

● Interacted with individuals seeking food assistance with empathy and respect, providing excellent customer service and maintaining a welcoming atmosphere.

● Worked collaboratively with a diverse team of volunteers to sort, pack, and distribute food items efficiently, contributing to the overall success of the organization.

● Demonstrated flexibility by adapting to various tasks as needed, including sorting, packing, carrying packages and assisting with special events or campaigns organized by the food bank. Customer Service Representative - Edgars, Zimbabwe February 2023- July 2023

● Effectively addressed customer inquiries and concerns through various channels (phone, email, chat), demonstrating strong communication and problem-solving skills to ensure customer satisfaction.

● Managed and resolved customer complaints and conflicts with a focus on de-escalation, turning negative experiences into positive ones and retaining customer loyalty.

● Promoted company products to customers sharing information on new merchandise and promotional opportunities.

● Managed order processing, tracking, and fulfillment, ensuring seamless transactions and timely delivery of products to customers.

● Processed daily cash in and cash out transactions.

● Maintained calendar, scheduled meetings, prepared daily reports for submission to management.

● Assisted in training new customer service representatives, sharing expertise and best practices to enhance the overall team's performance.

Administrative Assistant - Hopeville, Zimbabwe

February 2022- February 2023

● Provided high-level administrative support to executives, managing calendars, scheduling appointments, and coordinating meetings with precision and confidentiality.

● Utilized office software and technology tools proficiently, including Microsoft Office Suite, calendar management systems, and database software.

● Drafted, edited, and proofread various documents, including reports, memos, and presentations, ensuring a high standard of quality and professionalism.

● Maintained an organized office environment by managing filing systems, document retrieval, and inventory control, optimizing efficiency in day-to-day operations.

● Facilitated communication within the office, including answering phones, responding to emails, and drafting and editing documents, ensuring clear and effective communication.

● Collaborated with cross-functional teams, fostering a positive and collaborative work environment that contributed to overall office productivity.

Call Centre Agent - Marriott International Inc, China August 2021 - January 2022

● Managed a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information with a focus on customer satisfaction.

● Effectively handled customer concerns and complaints, employing active listening and problem-solving skills to ensure a positive resolution and maintain customer loyalty.

● Recorded and updated customer information accurately in the system, ensuring comprehensive and organized records.

● Followed up with clients to ensure if they are satisfied

● Followed all company policies and procedures and maintained confidentiality of information and protected company assets

● Built and maintained positive customer relationships through effective communication and personalized service, contributing to overall customer satisfaction and retention.

● Engaged in ongoing training to stay updated on product knowledge, customer service techniques, and any changes in company policies or procedures.

EDUCATION

● Chinese Language & Culture, East China University of Science Technology - China 2020 - 2021

● Bachelor in Business Administration, Xidian University- China 2016 - 2020

● Advanced Level, BES College - Zimbabwe 2013 - 2014

● Ordinary Level, Dominican Convent - Zimbabwe 2006 – 2012 LANGUAGES

● English (Proficient)

REFERENCES

Available upon request

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