GEORGE A. JANIS

Butler, PA 540-***-**** ad3agm@r.postjobfree.com LinkedIn

SENIOR SOFTWARE SERVICES DELIVERY/ PRACTICE MANAGER

Dynamic technology leader with over 25+ years of experience leading software teams to exceed aggressive goals.

Senior leader with extensive product and system development and project management success. Oversee development of simultaneous complex organization-wide systems. Allocate resources to drive productivity across full project lifecycle. Build strong relationships with strategic clients to ensure product quality and customer satisfaction. Deliver solutions for complicated technical issues and communicate results to non-technical audiences. Build successful teams of competent professionals that consistently achieve aggressive quarterly targets.

CORE PROFICIENCIES

Project Management Resource Allocation Risk Management Transformational Leadership Team Building.

Continuous Improvement Systems/Product Development Key Performance Indicators (KPI) Continual Education

PROFESSIONAL EXPERIENCE

CA Technologies, Inc., a Broadcom Company 01/2018 to 10/2020

CA Public Sector Federal Services

Mainframe/Enterprise Software Division Senior Practice/Delivery Director – Public Sector Federal Services

Accountable for the Practice's overall Area performance; reports Practice/delivery performance to the VP, Area Services.

Work with the VP, Practice Services on the Practice's strategy and planning activities.

Establish and oversee the Practice/Delivery management area team's daily and weekly processes.

Provide an updated area delivery forecast to finance as requested.

Ensure quality and professionalism is monitored and measured within the Practice.

Business Development

Manage the Client relationship with the area business unit sales group.

Present at industry or other events sponsored by CA.

Identify needs in the marketplace and drives development of 'in demand' service offerings applicable to Practice area.

Drive delivery and staffing efforts to ensure ability to achieve quarterly and annual targets.

Drive professionalism and delivery quality throughout the team.

Client Relationships & Delivery Excellence

Develop strategic client relations with executive level client personnel.

Lead and manage the practice/delivery area portfolio of projects and the resources managing and delivering the projects.

Manage client expectations within strategic accounts.

Respond to escalations at the executive management level.

Support User Groups with guidance from Business Unit and Corporate Marketing

Team & Staff Management

Establish direction while creating a high-performance, high morale working environment.

Create high performance teams and by ensuring staff are enabled for professional growth.

Responsible for executing the following tasks in association with direct management responsibility.

oConduct regular one-on-one meetings with each team member.

oPrepare and deliver goals and performance reviews for each team member in accordance with corporate policy.

oMentor and coach team members ensuring each has targeted training plans and understands required developmental components needed for career progression.

oInterview and hire new employees in association with open requisitions.

oProper performance review and termination, if necessary, for non-performers in conjunction with manager approval.

oActively participate in the sales account planning and pipeline management planning activities to assist in identifying new and follow up Services and Education opportunities.

CA Technologies, Inc. March 1999 – December 31, 2017

Senior Mainframe Practice/Delivery Director North America & Public-Sector Services

Accountable for the Practice's overall Area performance; reports Practice performance to the VP, Area Services.

Work with the VP, Practice Services on the Practice's strategy and planning activities.

Establish and oversee the Practice/delivery management area team's daily and weekly processes.

Provide an updated area delivery forecast to finance as requested.

Ensure quality and professionalism is monitored and measured within the Practice.

Business Development

Manage the client relationship with the area business unit sales group.

Present at industry or other events sponsored by CA.

Identify needs in the marketplace and drives development of 'in demand' service offerings applicable to Practice area.

Drive delivery and staffing efforts to ensure ability to achieve quarterly and annual targets.

Drive professionalism and delivery quality throughout the team.

Responsible for staff utilization and efficiency.

Client Relationships & Delivery Excellence

Develop strategic client relations with executive level client personnel.

Lead and manage the practice area portfolio of projects and the resources managing and delivering the projects.

Manage client expectations within strategic accounts.

Respond to escalations at the executive management level.

Support User Groups with guidance from Business Unit and Corporate Marketing

Work Experience

Experience working with Enterprise and Mainframe Environments. More than 20 or more years in a business and technical management position with experience in leading a practice area business with services sales and revenue targets, business development, architecture, product management, project management and consulting management experience. Experience managing teams of 15+ resources on complex multi-phase projects. Combination of advanced technical knowledge and experience managing and reporting on complex projects required. Experienced in the integration of products to create solutions.

Skills & Competencies

Demonstrated business acumen to lead an area services practice team and manage sales & revenue targets.

Demonstrated ability to analyze IT business requirements, define/design appropriate IT solution, create detailed Time-to-Value phased execution scopes.

Demonstrated ability to engage in hands-on implementation of software technology at a complex level for single Business Unit multi-product solutions and/or cross Business Unit multi-product integrated solutions of chosen expertise.

Proven comprehension of solutions capabilities and how the solution is designed to be integrated into the client environment.

Proven advanced business & technology troubleshooting skills for products of chosen expertise and for complex integrated solutions.

Ability to understand and communicate how solution(s) of chosen expertise resolve typical client business needs.

Experience with several programming languages such as IBM Assembler, Cobol, REXX, and Limited programming experience with C++ and Microsoft Macro.

ITIL Accreditation.

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