Shiva Narsimha Pulluri

512-***-****

ad3agl@r.postjobfree.com

OBJECTIVE:

To obtain a position in the field of software quality assurance that would enable me to utilize my technical and interpersonal skills to achieve the company goals and objectives. SUMMARY:

• 10 years of progressive experience in software quality assurance and testing with diverse projects, clients and industries

• Extensive knowledge of Software development life cycle

• Strong experience in testing with different application including retails/e-commerce applications.

• Proficient in Manual testing for Web based and Client/Server applications

• Developed Test Plans, Test Cases, Test Procedures and analysing test results

• Extensive experience in software testing on POS Xstore - Oracle Micros (Registers, Tablets and Mobile devices),

• High Experience in Positive, Negative, Data-Driven, Integration Sanity Testing, Smoke Testing and Functionality, and System Testing.

• Have good exposure to modern Agile methodologies such as SCRUM, TDD (Test Driven Development)

• Experience in Test Management and Defect Tracking Tools SQL, JIRA as repository for maintaining Test Cases, execution and tracking the defects.

• Experience with designing and implementing CI/CD pipelines, test setup, defect management and maintenance in HP quality Center

• Expertise in Testing the Order life cycle with all the Standard items in Order Management (OMS).

• Developed ETL test scripts based on technical specifications/Data design documents and Source to Target mappings.

• Working experience of various methodologies like Agile (Scrum), and Waterfall.

• Expertise in Web Services, API Testing using Soap UI to test SOAP web services as well as REST API.

• Good experience in working on onsite-offshore team model projects.

• Experience in writing and executing SQL Queries to perform Backend Testing.

• Experience in Black Box testing, Functional Testing, System testing, Integration testing, Regression testing, Data Driven testing, Back End and Front-End testing, API Testing using Post Man, automation testing with Eggplant and User Acceptance testing.

• Well versed with advanced concepts of QTP including checkpoints, parameterization and Data Driven Testing

• Performed GAP Analysis

• Strong analytical and problem-solving skills with the ability to rapidly adapt to changes, new environment and deadlines

• Excellent team player with good communication and interpersonal skills TECHNICAL SKILLS:

Testing Tools : Mercury QC / HP QTP Post Man/ Eggplant Defect Tracking Tool: Quality Center, Mainframe, JIRA. Programming

languages:

C, C++, Java, PL/SQL, VB Script, c#, Shell

Processes : Waterfall, Agile

RDBMS/Data base: ORACLE, SQL, MS Access

Tool

Integration Tool:

MS project, MS Visio, MS office package, File-Aid. Tibco

Operating Systems

Web Services

Windows 2000/XP/VISTA, LINUX, UNIX

Soap UI.

Test Management Tools: Jira, Bitbucket, Sourcetree, Quality Center, Test Director, Test Link, Rational Test Manager, Rational Manual tester, Test Rail and Zephyr Professional Experience

Staples Inc, Framingham, MA Oct 2022 – Present

POS, Xerox Copy, Payments and Rewards

Staples Inc. is an American retail company headquartered in Framingham, Massachusetts, that offers products and services designed to support working and learning. It is widely popular for Office supplies and software products. They are upgrading Oracle XStore POS as well as bank mandate and rewards upgrade.

Responsibilities

• Created the Test Plan based on the business requirements.

• Wrote Test Cases to be implemented during the project.

• Revised and Updated the Test Cases for testing in each subsequent cycle to reflect the changing business requirements.

• Interacted with Business Analysis team to validate requirements.

• Interacted with the developers to help resolve critical issues.

• Worked on testing Xerox Copy machine.

• Create and uploaded new test cases in Zephyr.

• Also, for Credit card, Debit card and Gift card authorization validation at Xstore POS and backend.

• Verified the log files (Xstore log, POS log, Timecard) generated for the transactions and Back Office functionalities

• Involve in coordinating to ensure testing of functional areas is complete, tracked and on-schedule.

• Coordinated with business users on the test script and review the test cases /executions done by the testing team and sign-off.

• Create SQLs in Oracle to Perform Backend testing.

• Testing back-end flow or the transaction on logs, XAdmin and AS400.

• Need to coordinate with other teams for web testing and validation.

• Detailed testing on reward point and reward coupons.

• Tested hardware such as printers, scanners, POS cash drawers, credit card scanners, iPhone application.

• Experience with Mobile application testing - iPhone

• Experience in working remote testing through virtual desktop with Dameware.

• Strong experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Security Testing, Regression Testing and User Acceptance Testing (UAT), Smoke Testing, Browser Testing.

• Experience in working with Test rail for adding, updating the testcases which makes easier for tracking.

• Experience in troubleshooting services when the services are down.

• Experience in designing and implementing CI/CD pipelines.

• Experience in automation testing with Eggplant.

• Used MS Office products like Word, Excel, Power Point, and Project for calculations, graphs, analysis, presentation and documentation throughout the project.

• Proven ability in working individually or as a part of team, problem solving, process improvement activities, and analytical skills, reporting and assisting to Manager.

• A strong team player, quick learner, who always provides support/assistance to team members and interested to learn new technologies.

Petco, San Diego, CA May 2019 – Oct 2022

POS and Mobile QA

Petco Animal Supplies, Inc., or simply Petco, is an American pet retailer in the United States, with corporate offices in San Diego. It is widely popular for pet products and pet related services. Petco is now upgrading its system for POS and Vetco services to make their partners and customers service easier.

Responsibilities

• Experiences with work in tight schedule for software deployment but complete the work in each period.

• Expertise in Bug tracking using Bug tracking Tools such as JIRA

• Expertise in creating, updating and closing or reassigning the bug tickets after testing in JIRA

• Carried out extensive testing on payment methods such as Credit Cards, Debit Cards and Gift Cards.

• Experience in designing and implementing CI/CD pipelines.

• Tested hardware such as printers, scanners, POS cash drawers, credit card scanners, iPhone and iPad application.

• Experience with Mobile application testing - iPhone, Android

• Experience in working remote testing through virtual desktop with Dameware

• Experience with using Post Man

• Manual Testing experience involves Test Planning, Test scenario creation, Test case writing, Test data creation using MS Excel, DB validation, Defect reporting with Test.

• Strong experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Security Testing, Regression Testing and User Acceptance Testing (UAT), Smoke Testing, Browser Testing.

• Experience in working with Test rail for adding, updating the testcases which makes easier for tracking

• Experience in troubleshooting services when the services are down

• Used MS Office products like Word, Excel, Power Point, and Project for calculations, graphs, analysis, presentation and documentation throughout the project.

• Proven ability in working individually or as a part of team, problem solving, process improvement activities, and analytical skills, reporting and assisting to Manager.

• A strong team player, quick learner, who always provides support/assistance to team members and interested to learn new technologies.

Walgreens, Deerfield, IL Jan 2018 – Feb 2019

POS/Sr. Quality Analyst

Walgreens Company is the largest drug retailing chain in the United States. It is widely popular in pharmacy and Home Health care network Services, Retail and in Point of Sales

(POS) products. Walgreens maintains and supports Pharmacy, Photo and Daily Living application process including inbound/outbound data files to different vendors for order fulfillment, inventory updates, catalog integration, feeds processing, updates the web site for promotional offers to customers, loyalty customer management, batch processing, downtime coordination, triaging the production issues, facilitating the calls for different teams on crisis situations.

Responsibilities

• Involved in entire Software Development Life Cycle (SDLC).

• Understand the application business logic with Business Requirements Specification Documents and functionality of application with Functional Requirements Specification Documents

• Involved in preparing the high-level Test Strategy & Plan and developed Test Cases in accordance with the functional specifications.

• Used Agile Methodology to minimize risk by implementing software development in short time `boxes or iterations.

• Prepare Test Data, Test scenarios, Test Scripts and executed Test Cases from Quality Center.

• Worked with Calibrated touch screens, scanner scales and handheld POS scanners.

• End to End testing for daily operations at Handheld palm POS which involved various functions such as inventory in-stock, price changes, clearance markdowns, customer service help with exchanges credit card payments answer phone.

• Performed testing extensively for integration and unit testing of standalone and distributed GUI-based applications and GUI-less SOA Web Services.

• Principles in an agile or test driven methodology environment.

• Authored test case scenarios in Excel spread sheet and export them into JIRA.

• Also for Credit card, Debit card and Gift card authorization validation at POS and backend.

• Involve in coordinating to ensure testing of functional areas is complete, tracked and on-schedule.

• Coordinated with business users on the test script and review the test cases /executions done by the testing team and sign-off.

• Create SQLs in Oracle to Perform Backend testing.

• Actively participated in walkthroughs and enhancement meetings including offshore calls.

• Wrote reusable actions in Used SoapUI to test Web Services running on Web Logic Server.

• Involved in front end GUI testing, Backend SQL Server database validations testing and Validating TIBCO response with the Flex output.

• Performed API testing to fetch data in XML format to ensure that all required business rules are being enforced according to the specification.

• Worked hand-in-hand with development team to perform unit testing for functionality using the test cases from QC and recorded the results in Agile.

• Used Quality Center for executing test sets, collecting test results, and analyzing the data

• Point of escalation for the QC database for all testing phases (update, follow-up and escalate overdue issues).

• Tracked and logged defects in ALM and coordinated meetings with developers and business analysts to prioritize the defects, defect fixes and problem resolution

• Established Tractability between the Requirements and the Tests in Tractability Matrix using ALM

• Generated Defect Reports and Test case coverage reports for status meeting and also involved in resource planning for test cases coverage.

• Executed test cases found errors reported defects, determined repair priorities, did regression testing and closed by using JIRA.

• Created SQL scripts for backend SQL testing including database backups and restoration.

• Involved in API testing with both SOAP and Restful web.

• Performed Web Services testing and Validated XML request/response data using SOAP UI.

• Involved in developing Test Plans and Test cases for TIBCO Interfaces, executed and analyzed the results.

• Involved in Defect Review meetings and participated in weekly meetings with project management team

• Coordination of test plan, test results and reports in central repository – Share point portal

• Worked with the business users on User Acceptance Testing by mentoring them on various aspects of testing

eBay, Chicago, IL March 2016 – Nov 2017

POS/Sr.Quality Analyst

The project was about upgrading the existing version of “eBay” to latest version on iTunes app store as part of eBay’s Mobile- Commerce strategy. The upgraded eBay iPhone app integrated Reminders, My eBay, Daily Deals, Barcode Scanner and PayPal payment to help shoppers manage all of their eBay activities.

Responsibilities:

• Created the Test Plan based on the business requirements

• Wrote Test Cases to be implemented during the project

• Revised and Updated the Test Cases for testing in each subsequent cycle to reflect the changing business requirements

• Interacted with Business Analysis team to validate requirements

• Interacted with the developers to help resolve critical issues.

• Worked with the Development team in testing TIBCO Interfaces, developing and standardizing test data.

• Involved in implementing the test strategy and performing various analysis

• Involved in conducting meetings with the Internal Management to assist with Enhancement Requirements clarification, Data Gathering and Feasibility Studies.

• Performed Sanity Testing manually.

• Conducted testing for each build and version like Sanity, Unit, Security, Configuration, Integration, System and Regression Testing.

• Verified the web services for its functionality, reliability, scalability using SOAPUI web services test automation tool.

• Possess specific experience developing SQL queries to perform Backend Testing.

• Responsible for developing Manual Test Plan and Test cases for Backend and Functional testing.

• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.

• Utilize the JIRA tracking tool to document and track test results and any critical defects found while testing.

• Extensively performing manual testing and defect reporting using HP Quality Center

• Performed Back End Testing Manually using complex SQL Queries and Query Analyzer by connecting to the database server.

• Coordinated with offshore teams on a daily basis to get the status updates.

• Involved in building XML modules that API testing test cases uses as input.

• Utilize quality assurance techniques, best practices, standards and shooting methods for all Post- and Pre- Adapter, Back End, as well as Front End testing.

• Conduct data validation for various adapters testing in the UNIX environment for data integrity and certification before all core processing.

• Customized JIRA to suit the requirements of testing effort.

• Developed various SQL queries and scripts to perform Backend Testing.

• Used different assertions and test strategies of Soap UI Pro to execute API testing

• Conduct heavy Back End testing, which specialize in acquisition, consolidation and enrichment, for data reliability and consistency.

• Maintained Test Matrix and Requirements Traceability Matrix, Test Data Requirements Matrix.

• Set up, coordinated and performed Usability Testing with the Business Analysts and Business Users.

• Use Quality Center for tracking bugs, and analyze results Six Flags Corporate Offices, Grand

Prairie,TX May 2014 – Dec 2015

POS/Quality Analyst

The projects for yearly capital improvement focused on Point of Sale (POS) systems which include budget planning, purchasing, implementation planning, training (via remote sessions and on-site visits), testing, and go-live support for POS systems. Responsibilities:

• Developed Test Cases and scheduled Test Runs in JIRA.

• Performed back-end testing for middleware interfaces developed in TIBCO.

• Tracked documents through various stages of lifecycle

• Verified the log files (Xstore log, POS log, Timecard) generated for the transactions and Back Office functionalities

• Involved in all phases of testing, Unit, System, Regression, Integration, Parallel, User Acceptance Testing which were

• Wrote test cases in Test Director and in Quality Center, derived from the Design documents and generated a Traceability Matrix for testing purposes

• Involved in functional, technical and integration testing of Micros XStore Point of Sale (POS) application to be deployed in Six Flags regional stores.

• Analyzed data using SQL, Excel, Unix and data testing tools

• Developed Test cases and Test data for API testing using REST clients.

• Tested each web services using SOAP messages

• Handled order management system (OMS) functions such as order entry, sales analysis, inventory planning and adjustment, among others.

• Provided assistance in other concurrent projects, especially in Regression Testing, in order for the team to gain time, before the clients could proceed to the system’s User Acceptance Testing (UAT)

• Recorded defects found in Excel and Service Now during testing POS and Inventory modules and escalating to MICROS XStore for immediate resolution of the defects.

• Tested Order Management System (OMS) functionality including order entry, sales analysis, inventory planning and KPI reporting.

• Extensive use of SQL queries for backend testing and verifying the table updates, inserts etc.

• Effectively logged and managed defects found during project system testing, and successfully interacted with the offshore development team to provide input for system fixes

• Performed Developed cases and scripts using Quick Test Pro for Functionality, Security and Regression Testing.

• Created Text area Checkpoints to test the properties of the text in the application using Quick Test Pro.

• Used QTP for regression testing of successive application versions, and helped others with functional testing of the supply chain OMS

• Performed Count Validation, Dimensional Analysis, Statistical Analysis and Data Quality Validation in Data Migration.

• Worked on Agile (SCRUM) Methodology and used JIRA for defect tracking.

• Conducted Parameterization to data tables using Quick Test Pro and created Multiple Actions using Quick Test Pro.

• Written SQL queries to extract data from SQL Database for backend validations.

• Tested web services by generating XML SOAP requests and validated the corresponding XML SOAP responses.

• Created Scenarios to conduct the load test using Load Runner.

• Performed Configuration Testing and conducted Back-end and Regression testing during the various phases of the application.

• Reviewed extensive SQL Queries with complex multi-table joins and nested queries Best Buy, Minneapolis,

MN Mar 2013 – Mar 2014

POS/QA Analyst

Description: Best Buy is one of the largest retailers of consumer electronics in USA. In this project, I had to work on online credit center, which allows customers to apply online for a Best Buy Credit Card, as well as view, manage and make payment online. I was involved in the testing their online application which involved payment for Visa/ATM Check Card, Account Summary, Account Transaction and Account Lists. Responsibilities:

• Reviewed design documents and business requirements to learn the function and scope of the application

• Developed test cases for the e-commerce application as part of functional and regression testing.

• Conducted manual backend testing to validate query results

• Updated JIRA with all the changes made to the test case and closed it when all the requirements were met as specified.

• Involved in Test plan development, writing and implementation of the Test Cases

• Checked the data flow through the front-end to backend and used SQL Queries to extract the data from database.

• Used different assertions and test strategies of Soap UI Pro to execute API testing

• Performed Security Testing using QTP to ensure secure login and payment access

• Performed Backend Testing using Database Checkpoints in QTP

• Worked on Data mapping, logical data modelling used SQL queries to filter data within the Oracle database tables.

• Adhered to Agile SDLC approach for the duration of the testing life cycle.

• Worked with different offshore projects performing functional and performance testing on various applications.

• Performed Functional Testing by executing VB Scripts in QTP

• Inserted standard checkpoints, xml checkpoints, database checkpoints, table checkpoints and page checkpoints to check the functionality and data integrity of the AUT using QTP.

• Performed API testing Using SOAP UI tool creating customers and Validate in Back end and front end systems.

• Worked on issues with data migration from development to testing

• Inserted Checkpoints to check for broken links, standard properties of an object using QTP

• Detected, Tracked and Reported defects to lead tester using Quality Center

• Participated in weekly meetings for reviewing progress and future testing efforts Education:

• MBA from San Jose, CA at ITU (Oct 2019- June 2021)

• Masters in Computers Science from St Mary’s University from San Antonio, Texas

(Aug 2014- May 2016)

• BTech in Computers Science from CH. CHARAN SINGH UNIVERSITY from Meerut, India (Mar 2008-Aug 2012)

• Commercial Pilot Training from Alpha Tango Flying Services from San Antonio, Texas

(Dec 2012- April 2014)

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