Prashanthy Kathiravelu

437-***-**** ad3ag3@r.postjobfree.com Brampton, ON L6z0J5

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SUMMARY

• Passenger Assistance

• Quality Control

• Freight Handling

• Safety Procedures Compliance

• Customer Service

SKILLS

03/2023 - 12/2023

06/2016 - 05/2019

01/2010 - 10/2015

Ramp Agent ( Purple ID )

Swissport Mississauga, ON

• Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.

• Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.

• Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.

• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.

• Assisted passengers in finding their lost luggage at baggage claim areas.

• Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.

• Operated conveyor belts, push-back tractors and aircraft tugs daily.

• Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.

Customer Service Manager

Winners Scarborough, ON

• Provided exceptional customer service to ensure customer satisfaction.

• Developed and implemented strategies for providing excellent customer service experience.

• Evaluated and authenticated returns, exchanges and voids.

• Monitored phone calls to provide feedback and coaching. Manager /Head Cashier Supervisor

Freshco Scarborough, ON

• Resolved conflicts between employees by providing guidance on company policies and procedures.

• Organized special events such as conferences or training sessions for employees.

• Maintained accurate records of inventory levels, stock transfers, returns, exchanges, and other transactions.

EXPERIENCE

• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

GED 01/2008

Jean Vanier Catholic High School, Collingwood, ON

EDUCATION AND

TRAINING

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