Lakeisha Mitchell

**** ***** **. ***#***, Houston, Texas 77067

Cell Phone: 346-***-****

Email · ad3afx@r.postjobfree.com

Motivated, personable business professional with over 30 years of customer service and 20 years of call centers experience. I also have over 10 years of time management & scheduling supervisory experience. Accustomed to handling confidential and sensitive records. Flexible and versatile to maintain a positive attitude, even under pressure. I possess excellent team-building skills and thrive in deadline-driven environments.

Skills

Supervisory Experience/Time Management

General office skills/Microsoft Office

Process Payroll

Call Center/Customer Service Experience

Front Office Operation

Multi-phone System

Work Experience

06/2023 – 01/2024

Remote Call Center Customer Service Agent, Talent (Tricare)

Reviewing a customer's insurance coverage and interviewing)

File claim

claim is processed correctly

customer receives the financial payout

03/2023 – 06/2023

Remote Call center customer care agent, Cognizant

Inbound calls to` assist customer with the status of their medical claims.

Such as if claim had been received if the need to be dispute.

Transferred to escalation if it was a situation that I was unable to handle.

02/21-05/2021

Call center rep, LKO Technologies INC

Inbound calls to assist customer with ordering medical equipment.

Assisting with the status customer orders.

Processing escalated order for same day delivery.

Assist customers with setting up equipment

04/2019 – 04/2020

Call center customer experience specialist, Percepta

Inbound and outbound calls to assist customer with concerns that they have in regards with their trucks.

04/2018 – 01/2019

Call center customer service Representative, The Marker Group

Outbound call requesting medical records for clients. Process received medical records to patient chart.

10/2014 - 11/2016

Call center customer service Representative, Sutherland Global

Inbound calls to assist veterans with scheduling doctor’s appointments and submitting medical records

06/2012 – 06/2013

Call center Supervisor, West Corporation

Handles calls from customers who wish to speak to a supervisor for whatever reason.

Reviews all call operation reports. Assist employees with daily company policies and procedures.

05/2005 – 01/2011

Call Center Supervisor, Citibank

Takeover escalated calls.

Assist employees with banking procedures.

Process standard banking transactions.

Meets with management to report the progress of the call agent team.

Provides helpful feedback and positive communication to motivate call agents.

Education

January 2002

Paralegal Certification, Texas Careers

May 1998

High School Diploma, Douglas MacArthur High School

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