DeKalb, MS *****

601-***-****

Nation*change****@gmail.

com

EDUCATION AND

TRAINING

High School Diploma

Christian Academy, Gulfport, MS

March 2007

High School Diploma

Fruitdale High School, Fruitcake,

AL

March 2004

High School Diploma

Bob Jones University, Gulfport, MS

March 2005

SUMMARY

I am a highly energetic enthusiastic dedicated detail-oriented individual with the ability to take whatever situation and task and apply it to make a positive outcome great people skills and communication skills team player and works well under pressure. If don't know how to do something I learn it. I am a people person and always try to put myself in others place to see there side and evaluate everything from all sides . I look forward to learning more everyday and stay positive and encouraging all the time even if things are negative I try to flip that negative to a positive and use it as a driving force and passion to Excell me to the next level. Dynamic Office Manager with 15 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

Resourceful and accomplished Office Manager lends extensive office operations and personnel organization expertise. More than years of experience honing skills in staff development and internal resources. Dedicated approach to bolstering workflow in all areas. Dedicated leader with-year track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control. Resourceful approach to providing intensive training and resources. Organized Office Manager with years of experience optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable with proficiency in and document management. Adept at supporting key leadership with advanced organizational, technical and business acumen. Collaborative and driven with skill in ensuring operational and service excellence.

Goal-oriented polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Certified in.

Ambitious provides inherent business acumen to deliver outstanding administrative success. Prepared to implement diverse skill sets, technical proficiencies and fresh perspective. Adept leadership and management over personnel, office operations and corporate vision. Exceptionally organized and efficient Office Manager with over years of experience in office environment. Strong experience and understanding of personnel management. Thrives in busy, corporate environments. Self-motivated Office Manager with proven track record of recruiting, training and overseeing administrative teams. Brings proficiency in, CRM and office management systems operations. Thorough understanding of inner machinations that dictate organizational effectiveness. Seasoned Office Manager with years of professional office experience. JB JACOBY BLASS

Poised in working effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented in meticulously maintaining records.

Well-coordinated handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.

Experienced Office Manager and administration professional with years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Personable skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Circulation Manager knowledgeable about library practices and customer service. Skilled at keeping desk running smoothly, serving guests and enforcing rules. Meets needs of diverse patrons successfully with excellent problem-solving abilities and confidence in answering questions. Focused [Job Title] pursuing challenging opportunity to leverage [Number] years of experience in related roles. Well-versed in running cables, managing sound quality and presenting visual effects. Collaborative and adaptable with proficiency in [Software].

Hardworking and reliable [Job Title] with strong ability in [Task] and

[Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Flexible hard worker ready to learn and contribute to team success. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. SKILLS

Clerical office management analytics

on hazardous and non hazardous

waste

Drill instructor for boot camp for

troubled teens

Excell quick books Microsoft all

programs

Great communication skills

Quick Learner

Great typing skills

EXPERIENCE

CIRCULATION NEWSPAPER MANAGER

LaGrange Daily News Lagrange, Georgia October 2005 - April 2022

• Audio-visual equipment

• Helping faculty

• Security surveillance

• Materials maintenance

• Literacy outreach

• Recording options

• Adobe Creative Cloud mastery

• Assisting students

• Library databases and

programming

• Assembled newspapers with insert materials to prepare for delivery.

• Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.

• Planned and adjusted routes for changing conditions with global OFFICE MANAGER

Waste Pro USA Inc. DeKalb, MS March 2020 - March 2021 MEAT MANAGER

Pilgrims food liner DeKalb, MS January 2016 - January 2020 positioning system equipment to minimize delivery delays.

• Invoiced customers to collect payment for delivery services.

• Performed routine inspection and preventive care on delivery vehicle for optimal performance.

• Collected unsold newspapers to credit business accounts.

• Listened to and resolved customer's complaints regarding products or services.

• Studied traffic and weather conditions to determine routes.

• Kept and updated detailed vendor records to maximize printing and delivery.

• Verified that all customers, including individual consumers and businesses received on-time newspapers.

• Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.

• Consulted with customers to gain feedback and address product or service concerns.

• Developed solid connections with customers to promote products.

• Implemented sales plans for classified newspaper advertising by identifying and calling on prospects.

• Compiled circulation statistics and drafted [Type] reports each

[Timeframe].

• Processed average of [Number] material orders and requests per

[Timeframe], maintaining accuracy and consistency.

• Updated details in company database by keying in customer contacts and delivery dates.

• Managed office inventory and placed new supply orders.

• Handled scheduling and managed timely and effective allocation of resources and calendars.

• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

• Elevated customer satisfaction ratings by resolving client and case issues effectively.

• Coordinated office activities and operations to secure efficiency and compliance with company policies.

• Wrote professional business correspondence to maintain strong line of communications.

• Directed and oversaw office personnel activities.

• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.

• Implemented health and food safety protocols for sales and production environments.

• Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.

• Packed display case with meat and poultry products, checking price MARKETING AND SALES MANAGER

Hoeflich Furniture and Children's Clothing Lucedale, MS May 2001 - February 2015

tags for accuracy.

• Performed waste minimization, saleable yield and predictive costing methods for meat department.

• Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.

• Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.

• Coached team members on equipment safety, food handling and merchandising techniques.

• Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.

• Determined effective department schedules and delegated work to employees based upon strength and experience.

• Established loyalty, executing flawless customer engagement to drive client retention.

• Used empathy and persuasive negotiation skills to deliver positive customer experience.

• Counted and balanced registers.

• Directed and supervised staff performance.

• Used Point of Sale register system to complete transactions.

• Responded to customer inquiries and delivered appropriate information after carefully researching issues.

• Identified appropriate solutions to minimize issues and quickly solve problems.

• Displayed merchandise for upcoming sales in visually appealing way.

• Instructed staff on procedures for handling difficult transactions.

• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.

• Motivated and mentored employees to increase knowledge, skills and career potential within company.

• Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.

• Spearheaded implementation, execution and growth of business channel partner program.

• Hired and motivated high-performing sales team achieving over

$[Amount] in new sales per year.

• Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.

• Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.

• Balanced company objectives and customer desires when formulating pricing and marketing strategies.

• Worked with [Job title]s and [Job title]s to coordinate marketing activities focused on successful promotion of [Product or Service]. SALES FLOOR MANAGER

Today's Checking Licedale, MS March 1998 - September 2014

• Executed optimal sales strategies to achieve commercial goals for markets.

• Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.

• Led concept development and organized sales and operations resources.

• Established and built new division that provided printed products, including marketing collateral and social media branding for customer usage.

• Boosted new product introductions ROI to [Number]% while maintaining [Number]% operating profit margin.

• Assisted with training, development and mentoring of sales employees.

• Greeted customers, clarifying needs and identifying solutions to close sales.

• Delegated tasks to maintain efficient workflow.

• Communicated sales goals and key performance indicators to employees.

• Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and [Task].

• Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.

• Managed inventory shrinkage improvement program to reduce theft and loss.

• Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.

• Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.

• Used Point of Sale register system to complete transactions.

• Directed and supervised staff performance.

• Identified appropriate solutions to minimize issues and quickly solve problems.

• Responded to customer inquiries and delivered appropriate information after carefully researching issues.

• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

• Instructed staff on procedures for handling difficult transactions.

• Displayed merchandise for upcoming sales in visually appealing way.

• Maintained safe, organized store by keeping aisles free of merchandise and boxes.

• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

• Managed [number] employees.

• Grew revenue by improving sales and service strategies.

• Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

• Increased sales on consistent basis by developing key customer relationships.

• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift. SALES AND MARKETING REPRESENTATIVE

Victoria Jackson cosmetics Mobile, AL May 2007 - October 2010

• Increased sales on consistent basis by developing and maintaining key customer relationships.

• Wrote and submitted reports.

• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.

• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.

• Researched out-of-stock items to find additional inventory in other store locations.

• Determined complete order accuracy by examining merchandise to verify price and quantity.

• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.

• Developed positive relationships with new and existing customers, leading to increased sales opportunities.

• Handled customer inquiries promptly and efficiently, serving as point- of-contact between teams and departments for consistency.

• Coordinated preparation and shipping of sales kits, welcome packages and gifts for customer outreach.

• Consolidated and prepared monthly sales reports for each department to track performance versus budget.

• Managed sample product distribution and customer incentive programs to increase sales.

• Assisted salesforce with customer leads and follow up to build constant contact.

• Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients.

• Performed data entry and market research and maintained databases.

• Created CRM software tracking and analysis reports, training new employees on software programs.

• Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.

• Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.

• Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.

• Attended marketing-related networking events to build company presence in community and foster relationships with prospective customers.

• Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.

• Planned and oversaw advertising and promotion activities, including print and social media and recommended product positioning and pricing strategy to attain largest long-term market share.

• Executed marketing campaigns targeted towards meeting repeat business and referral objectives through continued engagement of past SALES REPRESENTATIVE

Vector Marketing Company Mobile, AL October 2002 - October 2009 clients.

• Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.

• Engaged in retail and event marketing activities at public events and in-store to promote business development.

• Developed in-depth knowledge of inventory and corresponding approaches to persuasive conversation conducive to meeting sales objectives.

• Consulted with clients to close sales, identifying decision-makers and facilitating paths to communication conducive to minimizing negotiation time.

• Established and maintained consistent and vibrant corporate image through all product lines, represented company at trade events and developed strategic relationships with key prospects.

• Competed for top sales performance awards from supervisors, achieving [Result].

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

• Contacted new and existing customers to outline benefits of products.

• Monitored customer order process and addressed customer issues.

• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Improved overall customer purchasing experiences to promote steady revenue.

• Followed-up with clients after installations to assess quality service and customer satisfaction.

• Demonstrated product features to align with customer needs.

• Prepared and processed contracts and order forms for new and existing customers.

• Created and implemented store displays, promoting sales and growth.

• Maximized efficiency and time management by effectively planning and organizing client routes within territory.

• Created sales and revenue-generating opportunities in new markets to improve bottom line.

• Performed comprehensive market research to expand sales.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.

• Developed key customer relationships to increase sales.

• Achieved monthly sales exceeding $[Number].

• Highlighted target products with eye-catching signs, displays and shelf positions.

• Executed [Number] cold calls to top-level executives to expand client base.

• Reorganized routes and schedules in territory to maximize efficiency.

• Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.

FEMALE STAFF SUPERVISOR

Gulf coast Christian academy Lucedale, MS

• Constructed targeted sales presentations to solicit prospects in geographic parameters.

• Created successful strategies to develop and expand customer sales.

• Pursued new accounts through lead generation, cold calling and advertising referrals.

• Drove substantial sales through suggestive selling and by promoting add-on purchases.

• Resolved customer complaints and adjusted policies to meet changing needs.

• Established and enforced clear goals to keep employees working collaboratively.

• Provided ongoing training to address staff needs.

• Complied with company policies, objectives and communication goals.

• Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.

• Created training manual for employees to use as reference guide.

• Developed position rotation to support continuous improvement and operator development.

• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

• Handled supply purchases and inventory management for office operations and equipment maintenance.

• Managed scheduling and payroll for team of [Number] staff in busy

[Type] office.

• Utilized active listening skills to quickly resolve problems and escalated larger issues to [Job Title].

• Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.

• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

• Provided effective quality control oversight and eliminated downtime to maximize revenue.

• Conducted employee evaluations and reviews.

• Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.

• Pleasantly responded to questions and remedied concerns quickly, resulting in [Number]% score in overall performance evaluations.

• Prepared and disseminated public information.

• Transitioned office from [System] to [System], increasing staff productivity with streamlined processes and improved automation.

Contact this candidate