Tazia Gibson

Deltona, FL *****

ad3afo@r.postjobfree.com

386-***-****

Education:

●Associate Degree - University of Phoenix - Currently enrolled

●GED from Sarasota Tech, Sarasota, FL (2002)

Certifications:

●Also, Pursuing Certifications in SAFe POPM 5 (Agile)

●Network Administration

●DevOps Plus

●Linux Administration through Cognixia

Skills:

Technological Skills:

· Computer’s

· Microsoft Office: Word, Advanced Excel Certification, PowerPoint, Outlook, Etc.

· Softphones: Amazon connect/Cisco

· ERP (Software’s): ServiceNow (SNOW), SAP, Sage, Peachtree, Oracle

· FeneVision, Fishbowl, Nomad, Mission, Syteline, QuickBooks, Open Janella, Etc.

· TEAMS/Skype

Collective Skills:

· Vendor/Office/Contract Mgmt.

· Excellent Customer Service

· Inventory Mgmt.

· Training

· Coordination

· Scrubbing Case Docs

· Researching/ Analyzing

· Scheduling and Forecasting

· Dispatching

· Auditing

· Permitting

Professional Experience:

Kemco Industries, Sanford, FL.

July 2022 to Jan 2024

Project Manager

●Determined, prepared, and submitted initial quotations and change orders for customer-specified projects

●Monitored work in progress (WIP) to ensure projects remain on budget and on schedule and fill out timely and accurate WIP Reports

●Coordinated with the Production Manager to establish project schedules, including personnel

●Communicated material needs and requirements with the Purchasing Department

●Served as the primary point of contact for Fabrication & Machining Projects

●Responsible for overall quality management, in conjunction with the Quality Control Department, of Fabrication & Machining Projects, including maintaining quality standards to assure compliance with regulations and within the specified parameters established by project requirements, customer requirements, or industry standards

●Obtained quotes from third parties for project items as needed

●Attended project meetings as required to include both company and customer meetings

●Resolved customer complaints by investigating problems and developing solutions

●Identified potential challenges within a project and provide innovative solutions and problem-resolution

●Attended pre-job walkthroughs and site visits to analyze special job needs and requirements

●Participate in project close-out reviews to help identify and document areas for future project improvement

●Coordinated and review the billing process with the Office Administrator and communicate when billing milestones have been crossed

●Build and foster a network of referrals to create new opportunities for revenue growth

●Compared project requirements to company capabilities to determine if a project aligns with capabilities

Artech – IBM/Kyndryl/Kaiser Permanente, Davenport, FL.

May 2021 to July 2022

IT Project Manager

●Lead and provided expert technical leadership to highly visible, sensitive, and multi-faceted projects.

●Responsible for leading projects of complex scope where analysis of data requires an in-depth evaluation of various factors.

●Organized meetings to discuss and review project operational strategies

●Managing a large volume of activities, emails, and direct messages in a technical administrative environment requiring knowledge of many quickly changing processes and directives.

●Engaging customer application teams to drive completion of IT security vulnerability management initiatives. Helping them understand compliance failures and remediation processes.

●Planning manual patching changes: confirming patching date, identifying required special activities, identifying required teams, <other stuff I may not be aware of.

●Special assignment – maintaining and improving a large Excel lookup spreadsheet which pulled data from multiple data sources into one spreadsheet based on data values entered in the spreadsheet.

Collabera (Second assignment), Accenture (Three Projects- Contract Position), Tampa, FL. Remote- Contractor

March 2021 to April 2022

Customer Service Specialist

●Answering inbound calls and tracking/making any required follow outbound calls

●Answering questions related to eligibility for current assigned project

●Assisted management with training new contractors

●Attended all regulated mandatory meetings

●Kept up to date on any current related information or changes or improvements in current project assigned

●Updating, tracking, editing, and maintain ServiceNow tickets for related callers and feedback

●Created, implemented, assisted in handling, and monitoring all incoming IT issues

●Monitored and assisted agents in Team’s channel to provide guidance on unlocks, deletions, and questions

●Was successful in first assignment with Accenture on The State of Ohio project; where my time and attendance and attention to detail was successful and was relocated and offered a second project at Accenture with State of Arizona RTWB Program

MetLife (Tampa, Fl. Remote), Temp.

Nov 2020 – Feb 2021

Implementation Specialist

●Received new case contracts and ensured all docs received in good order

●Scrubbed all case contracts, received for errors; blank or missing information; titles, signatures, etc.

●Sent requested missing emails/ follow ups

●Uploaded all case contract docs into case tracker and ERP systems; tracked and updated throughout process

●Created docs to complete case benefits

●Entered benefits information per group/class/divisions

●Sent Welcome Letter and communicated benefits claim ready date

Hiregy- Polymer Logistics (Two successful assignments), Tampa, FL

February 2020 to September 2020

SR Accounts Specialist

●Managed a team of 8

●Ensured day to day goals were set and met

●Followed project completion and ensured deliveries were successful

●Communicated with customers per concerns, complaints, financials, etc. as well as sales, marketing, shipping, warehouses, permits dept. etc. daily

●Created SOPs and was consistent at updating and implementing new and successful process changes

Account Service Coordinator

●Created daily purchase orders

●Assigned orders based on priorities and customer needs

●Drafted and updated all customer contracts

●Communicated daily with customers and salespeople to resolve conflicts, complaints, rushes, etc.

●Communicated daily with shippers and warehouses (clean stations) for ETAs and add ons, etc.

●Ensuring crates are being washed and cleaned properly

●Invoiced customers and supplied customs docs for crossing border

●Handled all customer base (over 60+ customers) and all Spanish speaking clientele utilizing google translate add on

●Updated all customer contract information

New South Window Solutions, Tampa, FL

April 2018 to February 2020

Service Scheduling Coordinator

●Processed daily purchase orders

●Communicated ETA's, job progress updates, batched jobs reports, and rush requests with 7 different cities.

●Updated contracts per customer request

●Streamlined three successful process changes.

●Tracked all service job movements from production to completion.

●Created assorted colored paper concept throughout production to improve visibility of rushes and remakes ensuring a quicker turnaround.

●Created all paperwork for production departments and shipping (team of 5 leads would report to me daily and collect the new priorities due)

●Released work based on needs, dates of installs, and permitting

●Worked closely with production management and company owners to ensure a successful company rating and resolve all customer complaints

●Processed accounting invoicing using QuickBooks

●Scheduled delivery and installations with customers; scheduled said deliveries with shipping, uploaded information into trucks GPS; tracked and monitored weather conditions, etc. for safe and accurate deliveries and installs

●Keep tracked records by filing, scanning docs, etc.

●Was personally utilized by current CEOs to resolve problems quickly. I was recognized as being a ‘problem-solver’ and ‘go-getter’ and awarded a 21% pay increase after 3 months.

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