Customer Service Patient Care

RENEE VASSAR

*************@*****.*** 254-***-**** Killeen, TX 76543

Summary

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Basic Nursing Care

Data Entry

Scheduling

Appointment Scheduling

Inbound and Outbound Calling

Customer Service

Verifying Data Accuracy

Proofreading

Word Processing

Excellent Communication Skills

Strong Interpersonal Skills

Experience

Seton Medical Center Harker Heights Harker Heights, TX

Patient Care Technician

11/2020 - Current

Responded quickly in emergency situations by providing appropriate first aid measures.

Turned and repositioned bedridden patients to prevent bedsores.

Assisted with patient admissions, discharges and transfers.

Promoted patient satisfaction by assisting with bathing, dressing and exercising.

Assisted in preparing patients for examinations and treatments, including vital signs monitoring.

Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.

Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Responded to bell or light signal calls to assist patients with needs.

Collaborated with interdisciplinary teams to provide comprehensive care services.

Seton Medical Center Harker Heights Harker Heights, TX

Interview Coordinator

11/2020 - Current

Maintained accurate records of all applicant data throughout the recruitment process.

Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

Assisted in the development of interviewing techniques and strategies for recruiting staff members.

Prepared or maintained employment records using human resources management system software.

Created and maintained positive relationships with hiring managers and HR business partners.

Provided hiring status updates to HR and managers for comprehensive oversight.

Compiled reports on recruiting activities such as number of open positions, sources used.

Aramark/Baylor Scott and White McLanes Temple, TX

Greeter Screener

06/2020 - 11/2020

I have worked for McLane children's hospital through the company Aramark as a greeter screener

Maintained positive working relationship with fellow staff and management.

Greeted and assisted customers to foster positive experiences.

This position requires me to be a frontline worker, screening patients before they enter the facility for COVID-19 symptoms

This position also requires me work closely with the PCT's to make sure patients go to the correct area for their appointments

This job has inspired me to go back to school to pursue a career in nursing.

Turkey Creek Junior Academy Copperas Cove, TX

Director

11/2017 - 03/2020

I was employed at Turkey Creek Junior Academy

When I started in 2017 I was made a teacher in the 4 and 5 year old classroom

My ratio was 1 teacher to 18 students

I set up a daily routine for the students beginning with breakfast, centers, learning time, recess, lunch, naptime, circle time, recess, and then parent pick up.

I was then promoted to director where I was able to help make the daycare a better place for all staff and children

I then went on to to be the daycare cook where my position currently resides.

Worked collaboratively with co-workers to ensure safety of all the children in care.

Assisted children in development of social, communication and problem-solving skills.

Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

Sunshine Headstart Center

Teacher Assistant

12/2016 - 11/2017

During this time I was working at the local headstart center

This job was similar to my childcare jobs, but the job was much more structured

I had to dress professionally and was labeled a teacher's aide

This required me to mostly help monitor the children while they were in center or napping

I was required to set up for breakfast, lunch, and snack and was made to serve the students their meals

I was also required to clean up after the students at the end of the day which included wiping down sleeping mats and cubbies, and cleaning the play areas and restroom.

GC Services Copperas Cove, TX

Customer Service Representative

01/2010 - 10/2013

This was a call center job where I worked for a customer service company called Capital One.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered inbound calls, chats and emails to facilitate customer service.

Collected deposits or payments and arranged for billing.

Answered customer inquiries and provided accurate information regarding products and services.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Supported sales team members to drive growth and development.

Updated databases with new and modified customer data.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Developed strong relationships with customers by providing personalized assistance and support.

I would take inbound calls and help customers with payments, or card renewals.

Education and Training

High school diploma

Custom

**********@************.*******.***

Contact this candidate