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Customer Service Executive Director

Location:
Venice, FL
Posted:
February 01, 2024

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Resume:

Laura Miksa Giammona

***- ***-**** / 815-***-****

Overview:

I summarize extensive experience in: HealthCare, Hospitality; Country Clubs, Entertainment industry and Restaurants. Positions held: Executive Director (ALF Core Certified) - Executive Chef - Dietary Director (CDM Certified).

A result oriented; hands on leader with skills that builds quality teams and pleasing work environments.

A clear thinker with the ability to prioritize and organize in a fast-passed environment.

An energetic caring professional in Assisted and Independent Living Communities, fine dining establishments, banquets halls and private club operations. Signature dishes, superb menus, and dishes served.

Accomplishments include increased staff performance and customer service through one-on-one and group training thereby increasing sales with focus on customer service, reducing costs by eliminating waste and down time through ongoing training of personnel.

Excellent with numbers, budgets and forecasting; a thorough knowledge of the hospitality industry and administration of staff.

Certified:

ALF Core Certified

CDM

Serve Safe – Managers Certificate

TIPS Alcohol Certified

Med Assistant Certified

First Aid-CPR Certified

Professional Experience:

Desoto Palms Assisted Living Sarasota, FL 10/2017 - Present

Executive Chef - Dietary Director

95 Bed Assisted Living Facility. Daily operations of the dietary department. Menus, hiring and training of dietary staff, Budget, Inventory, Scheduling, Quality Control. AHCA and Health Department compliance.

Sunshine Meadows Sarasota, FL 8/15 - 10/2017

Executive Chef - Dietary Director

75 Bed Assisted Living Facility. Daily operations of the dietary department. Menus, hiring and training of dietary staff, Budget, Inventory, Scheduling, Quality Control. AHCA and Health Department compliance.

Lamplight of Sarasota Sarasota, FL 9/15 - 9/2016 - Building Sold

Executive Director

Executive Director for the 120 Bed Assisted Living Facility. ALF compliances, resident contracts and move-ins. Marketing strategies, Training of ALF staff for continued education. Overlooked Business Office files validating files were in compliance and up-to-date for AHCA. Worked with Medicare and Medicaid billing.

AHCA regulations and compliance, Health Department regulations and compliance, Budget preparation, Hurricane preparedness, Customer satisfaction.

Kobernick House Sarasota, FL 04/07 - 09/2015

Food and Beverage Manager

Responsible for operations of a Kosher Fine Dining Room. Creating daily menus and meals for 250+ residents. Budget, Ordering and Inventory, special events, scheduling staff. Special diet menus and ordering. Training staff members for serve safe testing.

AMF Bowling Venice, FL 11/07 - 03/14 (worked 2 jobs) Center Manager

Responsible for management of the bowling center; inside and outside sales, budgeting, league recruitment and retention, weekly P&L statements. Training of 7 General Managers to their roles with AMF, training and support of staff to reach centers goals, Scheduling of 100 leagues, managing dates and times of 600 bowlers. Scheduling vendors interior and exterior schedules, Payroll of 30+ staff, purchasing, inventories, staff scheduling, forecasts, employee meetings. Meeting strict operational needs and financial objectives, compliance with sanitation standards. Food and Beverage: Bar and snack bar management, ordering, inventory of perishables and liquors and establishing par levels for the center



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