Customer Service Food Safety
Resume:
Jaylen A. Saffold JS
*************@*****.***
Excellent customer service skills. I Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention Work Experience Crew Member
01/2021 to 9/2022
Culver’s
Brown Deer, WI
Consistently provides excellent guest service and hospitality. Demonstrates proper personal hygiene and food safety practices consistently. Maintains a neat, well groomed uniformed appearance. Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently. Assists guests with product knowledge and promotional information upon request accurately. Follows company safety standards at all times and looks out for the safety of other team members and guests. Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist. Handles guest comments promptly and courteously. Performs primary position responsibilities timely and accurately. Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished. Performs back-up support accurately and timely after secondary responsibilities are accomplished. Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request. Answers the telephone courteously and professionally, within three rings. Prepares quality products while maintaining: portion control and presentation within service goal times. Attends all team member meetings.
Customer Service Representative/Quality Analyst
08/2019 to 01/2021
Shimmer Craft Store LLC
Milwaukee, WI
Guest services representative. Received orders directly from customers and input data into systems for fulfillment. Excellent attention to detail. Required to upsale orders initiated only. Sales goal of 10 orders per day. Quality assurance checks performed daily to maintain productivity. Provided clear direction to ensure accurate and timely order processing. Direct communication and outbound sales to clients for orders. Lead a team of 3 people. Meet deadlines at or before the due date to provide maximum customer satisfaction.
Golf Caddie
06/2018 to 08/2019
Wisconsin Club Country Club
Milwaukee, WI 53223
Attention to details and maintaining the golfer’s needs. Responsible for carrying the player’s bag, keeping the clubs clean, and washing the ball when on the green, and walks ahead of the golfer to locate their ball and calculate the yardage to the pin and/or hazards.
Front End Team Member
09/2022 to 05/2023
Menards
Milwaukee, WI 53223
Consistently handling customers money through cashiering, answering questions about where things are located in the store helping different departments such as flooring, wood, and plumbing. Assisted with stocking and returns, and also helped push carts in the yard.
Warehouse Associate
05/2023 to 08/2023
UPS
Elm Grove, WI 53122
Consistently sorting boxes weighing from 10-50 pounds, scanning boxes to be sorted out, Filled 3 trucks with packages, and loading packages into the right color coordinated machine used to deliver throughout the factory Warehouse Associate
08/2023 to 12/2023
Amazon Warehouse
1851 NE Loop 820 Service Rd, Fort Worth, TX 76131
Consistently sorting packages into the correct bin, picking packages from bins to be sent out, and carrying 10-25 pound packages throughout the factory Skills Customer Service - 3 years
Interpersonal Skills - 3 years
Teamwork - 4 years
Problem Solving - 3 years
Collaboration - 3 years
Conflict Resolution - 3 years
Decision Making - 2 years
Management - 2 years
Leadership skills - 2 years
Education Brown Deer High School
High school or equivalent
Computer Studies
Brown Deer, WI
08/2018 to 05/2022
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