Human Resources Employee Relations

Geraldine Marshall

P.O. Box **** Augusta, Ga. ***09~****************@*****.*** ~ 706-***-****

Confident, dynamic and top-performing with 25 years’ career of notable success as a Human Resources Specialist, specializing in employee operations and leadership. Extensive experience consulting with executive management to conduct human resources strategic planning tosupport and further corporate goals. Excellent ability to address andimplement strategic plans for business, talent acquisition, retention and succession planning. Demonstrated experience initiating cost containment strategies resulting in significant savings through profit and loss management.

PROFESSIONAL EXPERIENCE

Teleperformance., Augusta Ga 7-10-2017- Present

Human Resources Manager

Managed all human resource functions, including but not limited to:change management, recruiting, compliance, employee relations, compensation, benefits, training and development and succession planning. Other responsibilities included:

• Conducted new-hire process, including I-9/W-2 paperwork, background investigations, E-verify, benefits (Insurance, Direct Plan and Stock Options), orientation and training

• Involvement in area such as such as recruitment, employee and/or labor relations, workers compensation, payroll, compensation, and benefits, and managing business partnerships with cross-functional groups.

• Partner with Safety on incident investigation from initial claim to a resolution.

• Focus on staffing and recruitment for area responsibility.

• Focus on applying and operating within the company’s core values.

• Facilitates a collaborative environment and implements appropriate change management initiatives.

WEST FRASER MILL., Augusta GA 4-25-2016 - 5-5-2017

HUMAN RESOURCES GENERALIST

Managed all human resource functions, and provides direct support to the Mill Manager and the controller.

Employee relations, compensation, benefits, recruiting and other responsibilities included:

• Determines root causes of hourly turnover and develops plans to reduce; develops plans to improve hourly skills and retention plans for key positions.

• Builds an effective recruiting, interviewing and selection process to hire quality hourly talent.

• Assists in developing and maintaining relationships with area trade schools and other local sources.

• Assists in organizational training and development efforts; coaches and supports frontline supervisors to retain and develop employees.

• Maintains personnel files in compliance with applicable state and federal requirements.

• Answers routine employee inquiries; interprets, administers and communicates.

Company policies and procedures; assists in scheduling interviews; arranges drug screen and background checks; verifies all new hire paperwork for completion and accuracy; conducts new hire orientation; assists in employee relations counseling and documentation.

• Prepares paperwork required to place employees on payroll and processes employee status change.

• Assists in investigations as needed.

WAFFLE HOUSE INC., Augusta, GA 2004 - 2016

HUMAN RESOURCES SPECIALIST - FIELD OPERATIONS

Managed all human resource functions, including but not limited to: change management, recruiting, compliance, employee relations, compensation, benefits, training and development and succession planning. Other responsibilities included:

• Conducted new-hire process, including I-9/W-2 paperwork, background investigations, E-verify, benefits (Insurance, Direct Plan and Stock Options), orientation and training

• Collaborated with branch manager as a strategic business partner to focus on driving key business and HR initiatives with employees

• First point of contact for employee relations issues including but not limited to: conflict resolutions, operations, performance warnings, investigations, grievances and medical leave requests

• Conducted bi-weekly one-on-one meetings, monthly training and development meetings, semi-annual and annual performance management process and succession planning for employees

• Performed a full spectrum of recruiting activities which included: sourcing, interviewing potential employees, career fairs, networking and relationship building with business contacts

SITEL CORPORATION - Augusta, GA 2002 - 2004

HUMAN RESOURCES SPECIALIST

Supervised, trained, mentored and coached a staff of 25 employees. Responsibilities also included:

• Progress reports

• Call monitoring (for quality assurance)

• Managed customer problems/issues

• Team work schedules and payroll preparation

• Provided necessary staffing utilizing strategies for screening and recruitment

• Writing and implementing company policy and procedures. Implemented changes which resulted in an enhancement of employee’s overall appearance

EQUIFAX RISK MANAGEMENT SERVICES - North Augusta, SC 1994 - 2002

COLLECTION SUPERVISOR

Supervised team of 30 employees. Responsibilities also included:

• Weekly scheduling/calculated time

• Payroll preparation

• Finalized training for Collections Department.

• Credit files reports for use for collection purposes

• Assisted upper management to acquire efficient workflow of thedepartment

• Benefits

EDUCATION

KERR BUSINESS COLLEGE - Augusta, GA 1987

Received Certificate in Word Processor

University of Phoenix 2014 - 2016

TECHNICAL SKILLS

MS Word, MS Excel, MS PowerPoint, MS Outlook

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