Andrea G. Garvin

ad3aeh@r.postjobfree.com • 954-***-****

LinkedIn• Margate, FL 33063

Summary

A professional in corporate organizations with 15+ years’ experience in transformation, coordinating data analysis and business planning. Excel at identifying new opportunities and driving continuous process improvements. Instrumental at assessing business models for successful application integration. Proficient in analyzing multiple processes, determining product requirements, and delivering data-driven recommendations to management. Expert in examining effectiveness of existing requirements-gathering processes and offering suggestions for improvement. Proven success in managing multiple projects within waterfall and agile environments.

Career Experience

Mr. Integrity Electrical Service, Coral Springs, FL 2018 – Present

Office Manager

Prepare and submit electrical permits. Manage paper work and records. Coordinate product orders and develop expense reports. Manage administrative tasks and prepare paper work for electrical permits and submittal. Deliver electrical paperwork to the various cities permitting offices. Prepare reports and manage overall records, filling system, and correspondences and order office supplies.

Global Servicing Network Technologies Team (GSNT), Sunrise, FL 2015 – 2017

Project Administration Manager / Quality Leader

Managed a $8M portfolio and maintained operational expenses for six Directors and their teams, including two British, one Indian, and three US teams. Prepared and presented reports on monthly health of portfolio to Sr. Vice Presidents, Vice Presidents, Directors and 60+ staff. Participated in monthly and annual department operational expense budget reviews. Managed multiple projects and trained Project Managers on Clarity and Rally system, as Compliance Lead. Maintained project information in Clarity application aligned with departmental budgeted goals to gain project funding and project resources. Collaborated with project managers to resolve underfunding and negative items and update the system. Ensured compliance with SOPs and prepared SOWs, project plans, project charters, requirements documents, and design documents. Managed time sheet approvals, removals, as well as on- and off-boarding of employees in collaboration with cross-functional teams. Supported five lead engineers on rectifying all quality issues relating to technical changes.

Saved costs by $10K) through continuous process improvements and Strategic Quality Planning (SQP) budget.

Maintained monthly and yearly quality results at 99.97%, and 99.7 respectively for related IT issues and achieved customer satisfaction.

Minimized threats by 10% and defaults within defined SLA via appropriate technical coverage.

Technologies Support Team, American Express Plantation, FL 2000 – 2014

Sr. Business Analyst

Implemented IT systems while ensuring compatibility with existing environment and architecture by assessing business models for application integration and participating in planning integration. Defined project scope, documented user stories, and wrote technical requirements leveraging applications such as Rally and JIRA in collaboration with product owners, stakeholders, and end-users. Led design and implementation of multiple applications while serving as SME of business processes. Collaborated with management on Operations, Business and IT projects. Conducted procurement meetings, project governance meetings, vendors, and JADR reviews. Conducted user interface and regression system tests to successfully implement new systems and features. Collaborated with vendors, steered Sarbanes Oxley audits, and implemented procedures for records retention.

Managed $1.5M project for an electronic performance support application for first call representatives.

Saved costs by $100K by migrating to SQL Servers, decommissioning mainframe legacy online systems, and implementing new JAVA systems.

Contributed to setting up first Project Management Office (PMO) within Amex.

Enabled successful execution of projects leveraging Agile development rhythms.

Additional experience as Independent Contractor at United Credit Education Services

Education

Associates Degree (pursued)- IT

Business Information Technology/Project Management & eCommerce, DeVry University Miramar, FL

Instructional Design Theory, Nova Southeastern University, Davie, FL

Harvard Executive Online Program

Licenses & Certifications

Certified Agile and Scrum Master

Scaled Agile SAFe 4.0 (Certified)

CAPM in Progress: CAPM Certification

Java Scripting and HTML/XML: Sheraton Technical College, Hollywood, FL

Instructional Design Theory: Nova University, Davie, FL

Technical Proficiencies

XP Professional, Visio, Internet/Intranet and Macromedia Dreamweaver

HTML Development, Pro Vision, Microsoft 365, MS Project, Clarity (CA PPM 15)

SharePoint 2013, Clarity, Rally, JIRA, JAVA

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