Sasha Crespo

Bilingual (English and Spanish) Speaking, Dedicated, Responsible

Winter Park, FL 32792

ad3ae1@r.postjobfree.com

+1-321-***-****

Computer literacy skills using double monitor Microsoft office, Microsoft outlook, Internet Type 50 wpm, excellent verbal, written and communication skills (verbally and manually) Maintain customer/Patient satisfaction and contribute to company success.

Authorized to work in the US for any employer

Work Experience

Call Center Scheduling Coordinator

Family Medical Center

January 2022 to August 2023

Answer in coming calls from patients to make yearly physicals, sick visit, labs, pre-op, post-op, hospital follow up’s for all ages, front desk back up with checking patients In and Out of appointments and office visits. Verifying patients insurance using e-clinicals software. Scheduling New patients & establish patients with office visits. Answering any incoming calls,faxes and emails. Coordinating any lunches for pharmacies and any other outside representatives interested in introducing new medications that’s doctors can offer patients..

Bilingual Scheduling coordinator / Call Center

Center for Digestive Health - Orlando, FL

November 2016 to January 2022

Completed incoming calls from patients, physicians, all medical staffs, etc... Created patient chart using EMR system, to full accuracy. Communicate per Center for digestive Health protocol with responsible insurance carriers to secure payment on behalf of the facility, updated patient file accordingly. Process work daily for all patients counselor group to ensure a consistent workflow for every patient file and result in timely manner. Became Patient advocate to assist patient through appointment process. Answered emails and task from direct physicians or Medical Staff to schedule patient and add on schedules. out bound calls to schedule patients.

Education

Medical Assistant

Porter and Chester institute - Stratford, CT

September 2010

High school diploma or GED

Skills

• Computer literacy skills using double monitor Microsoft office, Microsoft outlook, Internet

Type 50 wpm, excellent verbal, written and communication skills.

• Medical terminology

• Medical scheduling

• Administrative experience

• Computer skills

• Caregiving

• Customer service

• Medical office experience

• EMR systems

• English

• Insurance Verification

• Medical Records

• HIPAA

• Vital Signs

• Phone Etiquette

• ICD-10

• Spanish

• Phlebotomy

• Hospital Experience

• Microsoft Outlook

• Communication skills

• Time management

• Bilingual

• EHR systems

• Call center

• Microsoft Office

• Patient Care

• Medical Billing

• Medical Coding

• Hospitality

• Hotel experience

• Medical receptionist

• Office experience

• Front desk

• Multi-line phone systems

Languages

• Spanish - Fluent

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