Quality Control Support Staff

RYAN Y. JEFFERSON **** Stonewall Lane, Fort Worth TX. 76123

469-***-**** / ****.**********@*****.***

QUALITY CONTROL & PROCESS IMPROVEMENT PROFESSIONAL Experienced change agent with past responsibilities for over 500 processes and procedures. This experience includes UAT testing, pilot management along with process and procedure improvement. Effective at building and managing cross functional / departmental relationships with an established track record of partnering with cross functional teams to achieve and exceed business goals, as well as developing reporting and interaction models to ensure long term success.

Excellent communication with the ability to motivate, provide feedback and drive employee performance. Experience training and mentoring frontline associates and support staff employees. Has developed and delivered key learning and developing content for over 200 frontline associates and support staff employees. CORE COMPETENCIES

Analytical and Problem-

Solving Skills

Communications complex

results

Incorporates different

perspectives into deliverables

Training Skills

Independently drives completion

of projects

Decision-making

Leadership skills

Flexibility and adaptability

Reliable work behavior

Interpersonal Skills

Sets own results; objectives

Broader viewpoint

Understands big picture implications

EDUCATION & ORGANIZATIONS

University of Houston - BS, Kinesiology, Houston, TX - 2008 National Scholars Honor Society – 2004-2005

PROFESSIONAL PROFILE

Professional, Quality Management March 2020 – May 20222 Corelogic (Irving, TX)

• Receiving and reviewing incoming work, prioritizing, contacting appropriate resources as needed.

• Entering transactions into PAC using multiple systems.

• Communicates effectively with team members to ensure da-to-day responsibilities are performed.

• Resolving general client issues using multiple resources and records

• Preparing, editing, distributing, and or correcting specialized and/or complex documents. Business Support Analyst Nov 2012 - Jan 2020

Bank of America (Fort Worth, TX)

Responsible for managing over 500 process and procedure updates for team & department.

Acting liaison for team to track the procedures against validation dates & new template conversion.

Worked closely with internal Audit Team to ensure critical documents were collected and provided.

Responsible for quarterly training of over 200 associates (procedure writing & content validation).

Selected to be a part of Employee Engagement Spirit & Morale Team.

Managed the image retrieval process - ensuring critical documents were fulfilled for customers requesting through customer service.

Ensuring that the team adheres to the 2-day SLA.

Integral part in the process Improvement by moving our intake process from email to PAS (Process Automation System).

Performed key quality control audits on card, deposit, and mortgage statements to ensure accuracy of templates & data.

Daily review of products to meet goals with attributes tested, findings, ensuring to meet or exceed monthly goals, etc.

Asset Preservation Coordinator Sept 2011 - Aug 2012 Mortgage Contracting Services (Plano, TX)

Receiving and reviewing incoming work, prioritizing, contacting appropriate resources as needed.

Entering transactions into PC using multiple systems.

Resolving general customer issues using multiple resources and records.

Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Regional Vendor Supervisor Mar 2010 - Apr 2011

Mortgage Specialists INTL (North Richland Hills, TX)

Provides exceptional sales service to ensure continued successful partnerships with vendor base.

Responsible for developing and delivering successful strategies to maximize dealer’s sales growth.

Communicates effectively with team members to ensure day-to-day responsibilities are performed.

Handles transactions associated with supporting vendor business.

Responsible for expediting information between departments, to provide superior customer service.

Complaints made, and actions taken if needed.

Office Manager Feb 2007 - Sep 2009

Turners Mortgage Services (North Richland Hills, TX)

Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office.

Coordinate office staff activities to ensure maximum efficiency.

Ensure security and confidentiality of data.

Implement procedural and policy changes to improve operational efficiency.

Prepare operational reports and schedules to ensure efficiency.

Handle customer inquiries, complaints and internal staff relations.

Prioritize, categorize and upload information into database necessary to perform daily tasks.

Contact this candidate