Hisham Ahmad Sameer Kayali- CV

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Nationality: Palestine

Marital Status: Married

Mob: +971-**-*******

E- mail: ad3aco@r.postjobfree.com

LinkedIn:

https://www.linkedin.com/in/hishamkayali/

Objective

To secure a position in a well-established organization with a motivating environment where I can continually enhance my skills through appreciation, empowerment, and motivation. I am seeking a role that challenges my mind, leverages my expertise, and aligns with my qualification.

Experience Nov 2022 – Present Alpha UK Training & Consultancy LLC Dubai, UAE Mar 2021 – Oct 2022 Ayrate Technologies FZ LLC Dubai, UAE May 1999 – Feb 2021 Dubai Municipality (DM) Dubai, UAE Strategic Planning & Performance Management:

§ Consultancy: as a Senior Strategy & Performance Management Specialist I oversaw the implementation of the

"Mystro" strategy and performance software for Dubai Police at Ayrate FZ. LLC. managing the project as an external consultant.

§ Strategic Planning: I actively participated in updating Dubai Municipality’s strategic plan based on balanced scorecard (BSC) perspectives for the cycles of 2010-2014, 2013-2015, and 2016-2021.

§ Performance Management: from July 2003 to 2009, I served as the Head of Performance Measurement Unit, Admin. Development & Quality Department (AD&QD) in Dubai Municipality. also acting as the Head of Performance Management Section.

§ I am a certified "Master Trainer" for the Train of Trainer Program. I conducted various training sessions and workshops for leaders at Dubai Municipality, such as creating KPIs, target setting, and Customer Happiness using 7 Stars standard. My responsibilities included online and offline training, E-learning material preparation, and evaluating Training Needs Assessment (TNA) to identify gaps.

§ I led the team in developing and updating strategic and operational KPIs for all 34 DM Departments (2015- 2020) and played a pivotal role in automating the Performance Management System using OpenText (PBviews Actuate Performance Scorecard) software.

Business Process Management & Operational Assessment:

§ I assessed DM's Business Process Management framework objectives, redefined business processes, and designed operational performance management manuals and metrics for key processes. I contributed to the development of DM services improvement strategy (2016-2021) and participated in the corporate Business Process Audit program.

Risk Management:

§ I formulated a comprehensive risk management framework, addressing risk identification, assessment, mitigation plans, and integration into activities and functions. Additional Achievements:

§ I contributed to the development of criteria for the "Positive Digital Citizenship Award" and own the intellectual property for the "Key Performance Indicator Manual: A Practical Guide for KPIs Development and Targets’ Setting of Dubai Municipality." I headed a team in writing booklets on quality and ISO 9001:2000 training guidelines for DM.

§ Internal Certified Trainer in performance management and balanced scorecards. Hisham Ahmad Sameer Kayali- CV

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Education

PH. D IN ECONOMIC SCIENCE

Plekhanov Russian University of Economics. Accredited by University of Toronto- Canada and Accredited by MOHESR- UAE.

BACHELOR’S DEGREE IN TRADE ECONOMICS & MASTER OF SCIENCE IN ECONOMICS

National Institute of Economics – Belarus.

Dec. 2022 Certified Trainer: Train the Trainer Program (TTP)- HRD Academy UK. Mar. 2021 Certified LEAD1x: Exercising Leadership: Foundational Principles- Harvard University. Sep. 2015 Completed Palladium Kaplan-Norton Balanced Scorecard Certification Boot Camp Training. June 2015 Certified Senior Assessor (EFQM licensed Assessor 2015- 2017). Jan. 2011 Certified Internal Government Excellence Assessor, Dubai Executive Council. Skills:

§ Analytical thinking

§ Team work

§ Result oriented

Technical Skills:

§ Microsoft Office

§ OpenText:

PBviews- Actuate BIRT Performance

Scorecard (Performance Measurement

Software)– Main Sysadmin

§ MS projects

§ MS Office Visio