Human Resource Information Technology

RESUME

Ashish Kumar Malhotra

Email: ad3ac5@r.postjobfree.com

T/F: 609-***-****

Objective

Motivated Human Resource Professional with success in building client bases, growing business,gaining repeat business,making strong hires and facilitating their acclimation into the company.

Educational Qualification

●Master of Business Administration (Full Time) from Faculty of Business Studies, A.A.I-Deemed University, Allahabad

Specialization:

Human Resource Management (HR) & Marketing Management (Marketing).

●Master of Information Technology (Distance Education) from M.A.H.E, Manipal

●Bachelor of Science (B.sc) from H.N.B. Garhwal University.

Certification:

●1 Year Diploma in Computer Application from Aptech Computer Education India.

●3 Month Certification Course in Computer Hardware from SLBSTI India.

●2 Month Certification in SAP-SD from Computech Computer Institute New Delhi- India.

●1 Month Certification from Google in “Digital Unlocked- The Online Marketing Fundamentals” .

●3 Months Certification from Learn Vern (Online Learning Portal) in “Digital Marketing”.

●2 Weeks Certification from University of Leeds in “Learning Online: Searching and Researching”

●6 Months Diploma in SAS Programming from SIIT Institute.

●Completed Certificate from Allison in CompTIA A+ 1000 - Part 1 and CompTIA A+ 1000 - Part 2

(Validation: You can check authenticity of this certificate by visiting the following link:https://alison.com/certification/check/2y10BCxAXJmk0tQHWyzaTJlnOLoUmzHriPojN6XheNWewMftanF5EMq)

(Validation: You can check authenticity of this certificate by visiting the following link:https://alison.com/certification/check/2y10f8lEqfz5yuHo8RzF4K8keTFVZj1Xwv8m3ch9q9UKNqnkEgPk)

●Certificate from Great Learning Skills in Excel and ChatGpt for Excel.

●Certificate from Great Learning Skills Intoduction of Six Sigma.

Summer Projects/ Training

1.Organization:

Bharat Electronics Ltd. (Kotdwara Unit), Kotdwara, Garhwal U.A. (India)

Topic:

“To Establish A Correlation Between Immediate Feedback & Post- Evaluation Feedback Form of Employee Training in BEL-KOT Unit.” (In HR/Personnel Department)

2.Organization:

Bajaj Allianz., Allahabad (India)

Topic:

“To Study The Scope of Health Insurance With Respect Bajaj Allianz in Allahabad. India”

3.Organization:

Sify Ltd. Allahabad - India (Freelance)

Topic:

“To Identify The Market Potential & Brand Awareness For Sify Ltd. in Allahabad. (India)”

Professional Experiences:-

1) Working as Store Incharge in BP in Ewing, NJ till date.

●Ensure store compliance with health and safety regulations.

●Deliver excellent service to ensure high levels of customer satisfaction.

●Monitor inventory levels and order new items.

●Respond to customer complaints and concerns in a professional manner.

●Prepare detailed reports on buying trends, customer requirements, and profits.

●Hire,train and oversee new staff.

●Develop and arrange promotional material and in-store displays.

●Motivate the sales team to meet sales objectives by training and mentoring staff.

●Undertake store administration duties such as managing store budgets and updating financial records.

2) Working as Sales Associate in Seven Eleven in Philadelphia, PA

3) Worked as Sales Associate and Store Incharge in Seven Eleven,Ewing Nj

4) Worked as Healthcare Recruiter/Business Development Manager (Remote) in Fastnet

International Inc., Newport, NY

Responsible for posting job advertisements, screening applicants, interviewing

candidates, setting interview schedules with hiring managers, and, in some cases,

providing the job offer to qualified candidates.

5) Worked as Asst. Manager (Admin & Online/Offline marketing etc) in Rachna

Electricals Pvt. Ltd.

●Direct interaction with the Director, GM and Top Level Management.

●To promote the products, retain the customers by making critical strategies.

●Making relationships with clients (New, Existing and Retain processing).

●Sending Proposal to the clients, promoting products in India /International market.

●Handling customer queries, complaints, scheduling routes, preparing invoices in Microsoft Excel, preparing orders in company software or in Microsoft word etc.

●Sending Quotations to the clients related to the products.

●Coordination with other departments.

●Assisted with training new hires, orienting new employees to other departments, current staff and managers.

●Resolving customer issues to their overall satisfaction.

●Ensuring product quality and availability. As well as generate monthly revenue in millions(INR) for the company.

●Preparing and presenting employee reviews.

●Adhere to all organization and procedures.

●Interact and cooperate with all members of the organization and its suppliers and clients/customers.

6) Worked as Sr. Customer Relationship Ex. in DataNet India Pvt. Ltd.(Online

Marketing cum Administration Ex.)

●Making marketing strategies (like market segmentation, promotion etc), Making

internal and external business reports.

●Solving queries domestic/international.

●Building and maintaining relationships with clients and key personnel within customer

companies.

●Conducting business reviews to ensure clients are satisfied with their products and

services.

●Alerting the sales team to opportunities for further sales within key clients.

●Letting customers know about other products the company offers.

●Attending meetings with clients to build relationships with existing accounts.

●Achieving client relationship targets and KPI’s as set by the Head of Sales.

●Working closely with Account Managers and Sales Consultants.

●Escalating and resolving areas of concern as raised by clients.

●Carrying out client satisfaction surveys and reviews.

●Monitoring company performance against service level agreements and flagging

potential issues.

●Updating the CRM and ensuring account managers are aware of changes within clients.

●Passing leads to the sales team and following up on progress.

●Liaising with internal departments to ensure client needs are fulfilled effectively.

●During this job we make more clients and revenue for the company per month sales goes to Rs. 1.5 cr monthly sales.

7) Worked as an Asst. Registrar in M.E.T. Group of Institutions Integrated Campus of

MIT (Engineering College) Moradabad.,

●Organize all applications for admission and submit for approval

●Assist with the preparation of the University Catalogue, admission prospectus, brochure/flyer, student handbooks and other publications related to the office of the university Registrar;

●Assist recorders’ in developing and maintaining records;

●Coordinate and perform activities of the office such as registration, examinations, exemption, readmission, withdrawal, etc.;

●Establish efficient working mechanism to monitor and oversee the activities of College/Institute record offices;

●Participate and ensure compatibility of College Academic decisions and recommendations with policies and directives issued by its committees.

●Work towards ensuring professional, efficient and speedy services provided by the office;

●Carry out all academic & administrative work & H.R. activities of the integrated campus of MET. Knowledge to make reports like (U.P.T.U., P.C.I., A.I.C.T.E. etc.) etc.

8) Worked as a Customer Relationship Ex. in DataNet India Pvt. Ltd.

●Making marketing strategies (like market segmentation, promotion etc), Making I

internal and External business reports.

●Solving queries domestic/international.

●Building and maintaining relationships with clients and key personnel within customer

companies.

●Conducting business reviews to ensure clients are satisfied with their products and

services.

●Alerting the sales team to opportunities for further sales within key clients.

●Letting customers know about other products the company offers.

●Attending meetings with clients to build relationships with existing accounts.

●Achieving client relationship targets and KPI’s as set by the Head of Sales.

●Working closely with Account Managers and Sales Consultants.

●Escalating and resolving areas of concern as raised by clients.

●Carrying out client satisfaction surveys and reviews.

●Monitoring company performance against service level agreements and flagging

potential issues.

●Updating the CRM and ensuring account managers are aware of changes within clients.

●Passing leads to the sales team and following up on progress.

9) Worked as Business Development Executive (Online/Offline Marketing, Promotion cum

Admin.) in Shiba Comp Pvt. Ltd.

●Researching organization and individuals online (especially on social media)

to identify new leads and potential new markets

●Researching the needs of other companies and learning who makes decisions about purchasing

●Contacting potential clients via email or phone to establish rapport and set up meetings

●Planning and overseeing new marketing initiatives

●Attending conferences, meetings, and industry events

●Preparing PowerPoint presentations and sales displays

●Contacting clients to inform them about new developments in the company’s products

●Developing quotes and proposals

●Negotiating and renegotiating by phone, email, and in person

●Developing sales goals for the team and ensuring they are met

●Training personnel and helping team members develop their skills

10) Worked in NGO as Development Officer cum Programme Management Unit

11) Worked as CRM (Customer Relation Manager) in Tuli Motors (Dealership of Tata &

Fiat Cars).

12) Saint Steel and Alloys Pvt Ltd Kotdwara,India as Data Entry Computer Operator

Computer Skills:

Excellent knowledge in Microsoft Word, Powerpoint and Excel, Outlook,SAP-SD, Computer Troubleshooting, Customer Care Service, Email Markrting, Online product listing, Wordpress, Online Store,Knowledge of working in Ecommerce platforms etc.

List of few Significant contribution during job

●Successfully participated in three days Entrepreneurship Development Training

Programme conducted by Entrepreneurship Development Institute, Lucknow India

●Attended Post Budget Analysis seminar-2006 in AAI-DU, Allahabad India

●Attended a seminar on “Marketing Scenario: Kal Aaj aur Kal ”

●Completed training on Project Management from College of Forestry, Allahabad

Agricultural Institute- Deemed University, Allahabad India

●Completed training on Security Management in respect of maintaining discipline and

Code of Conduct at AAI-DU.

●Redesign of Employee Post Evaluation Training Form of Bharat Electronics Limited BEL

-KOT Unit Navratan Company. (During Summer Project in MBA).

●Extra-curricular Activities.

●Organized a Management Quiz at the Departmental Level.

●Organized a Seminar on Post Budget Analysis- 2006.

●Scout & Guide State Level Certificate etc.

●During job as BDE attend Conference in Indian Habitat Center for the promotion of

NEC Products in the Indian market as representatives from our organization.

●Arranged Seminar and other events in the college premises.

Note:-

https://my-store-f2057e.creator-spring.com/

https://www.teepublic.com/user/soulandpeace

https://www.spreadshirt.com/shop/user/nehal+international1/

https://www.zazzle.com/mbr/238694517196203113/stores

Ashish Kumar Malhotra

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