CHERYL ( CHERIE) COLE (MGMT/CUSTOMER SERVICE/SALES/TRAINING)

**** ********* ****, ********, ** 08043

609-***-**** ad3aau@r.postjobfree.com

Professional Summary

• Confident professional with outstanding communication and listening skills; effectively resolves issues/concerns of clients, vendors, patients, and team members.

• High energy, team player; able to successfully work in stressful situations accomplishing objectives through a consistently strong work ethic, solid motivating skills, and resorting to humor to lift the mood during high stress moments.

• Strong leadership skills with a natural flare for motivating and building strong successful teams, while maintaining excellent rapport with team members and upper management.

• Dedicated, dependable, company minded, self-motivated, goal oriented, resourceful. Education

Harris School of Business, Voorhees, NJ

GPA. 4.0 Perfect Attendance

Graduated March 2018

Student Council – President

Multi-Skill Health Technician Diploma

Advisory Board – Member

Eastern Regional High School, Voorhees NJ

Certifications

Certified UDS Master Trainer Exp 6/2023 Certified BAT Master Trainer Exp 6/2023 NHA Certified CCMA #E4A9E6D6 Exp 03/23/2024 NHA Certified CPT #M5D9B4A4 Exp 3/20/20 Experience

Aspen Dental May 2023 to present

Office Manager

• Maintain workflow in office for optimal patient experience

• Exceed monthly sales quotas through patient care, effective consultations, financial solutions and empathy

• Facilitate the efficient operation of patient care areas and physician needs in delivering such care

• Employee schedules, patient scheduling, confirmation calls and welcome calls to patients

• Handle any patient concerns and inter-personnel staff conflicts and aid in resolution.

• Maintain healthy P&L levels

• Work with patients, corporate and insurance to resolve billing issues and concerns

• Daily, weekly, monthly reporting to Regional Manager

• Build and maintain rapport with the owner/doctor

• Required attendance of weekly, monthly meetings and ongoing training sessions Rothman Orthopedics February 2022 – August 2022

Office Supervisor

• Enforce/Maintain HIPAA and JCAHO standards

• Administer, direct, and oversee all departments associated with patient care throughout the largest clinic within the practice where upwards of 500 patients are seen per day,

• Facilitate the efficient operation of patient care areas and physician needs in delivering such care

• Employee schedules

• Handle patient situations and avoid de-escalation.

• Advocate for patients

2

• Assist with billing issues and concerns

• Support staff by jumping in on a floor wherever/whenever needed

• Motivate/Support the collection activity for balances due on accounts

• Liaison between providers and patients when needed

• Screen/Interview and recruitment of team members Riverside, Runnemede, NJ May 2018 – February 2022

Supervisor Sales Ops/Certified Trainer/Certified Medical Assistant

• Oversee, schedule, and provide Federal and Non-Federal drug screen training for all clinicians in our 26 Centers in NJ

• Liaison between Riverside and eScreen, who is the provider of drug testing services and products to occupational healthcare facilities. This involves interactions with our rep as well as other eScreen/Abbott employees to resolve issues or concerns.

• Extremely responsive to the needs of patients, clients, employees, Regional Managers and Center Managers. Requests are handled the same day or within 24 hours. Solid communication is my priority.

• Sales - Actively pursue relationships with companies to build our Employer Health Services division.

• Resolve day-to-day complaints and concerns presented by companies who utilize our services. This includes meetings with Presidents/Vice Presidents/Human Resources of companies.

• Handle questions from Center Managers, Regional Managers, clinicians, and providers 7 days a week, 8 AM – 8 PM.

• Enforce/Maintain HIPAA and JCAHO standards within the clinics

• Participate in monthly strategy meetings with upper management as well as Center Manager, Clinical Lead and Senior Patient Care Coordinators meetings.

• Partnered with schools for recruitment of new clinical staff for our NJ centers, securing resumes, doing pre- screening and interviewing processes of candidates, and hiring recommendations.

• Provide on-site training for new hire clinical staff on daily clinic processes and tasks for completion of competency check lists as part of their onboarding process.

• Provide excellent care always. Empathetic, knowledgeable, and able to quickly access patient needs and underlying circumstances or conditions that require immediate attention.

• Innovative - always looking for ways to do things more efficiently, especially during the height of Covid when clinics were seeing 200 patients a day and were extremely short staffed.

• EKGs, blood draws, injections

• PPD placement, POC testing and Lab Testing

Marlin Business Services Corporation, Mount Laurel, NJ June 2005 – March 2015 Regional Sales Manager/Team Leader B2B

• Responsible for personal annual sales goal of $5MM annually as well as motivating, mentoring, assisting team members achieve their individual assigned sales quotas (2MM – 4.5MM).

• Cultivated business relationships with over 1000 vendors.

• Consistently maintained a level of excellence and rapport with vendors and end users.

• Maintained strong profit margins for the company

• Strong understanding of banking regulations & confidentiality agreements

• Created and ran contests for all sales divisions within the company. Horizon Keystone Financial & Commerce Financial, Mt. Laurel, NJ November 1993 – May 2005 Business Development Manager B2B

Inside Sales Manager, then promoted to outside sales Business Development Manager. Similar responsibilities as referenced above.

Eaton Financial Corporation, Marlton, NJ June 1985 – September 1993 3

Inside Sales Manager, Collections/Collections Manager B2B

• Collection Department - Maintained Delinquency Numbers of 2% or lower personally and as a team

• Sales Department - Consistently met or exceeded sales goals personally and as a team

• Used levity to change up the mood when needed and to reel people back in to focusing on goals

• Ran contests and incentives to motivate team members in all departments.

• Team player and motivator. Often asked to work in other departments who were shorthanded or struggling to reach goals. Lead by example in all departments. Software Program Knowledge: Microsoft, ACT, Athena, Epic, AllScripts, eClinicalworks BUSINESS REFERENCES:

Stephen Miller – Former Director of Sales Ops EHS/Current Director ARC Mercer County Business Phone 609-***-****

Personal Cell 302-***-**** ad3aau@r.postjobfree.com

Dr. Noah Schmuckler – Chief Physician Riverside (Optum) Urgent Care Personal Cell 610-***-****

ad3aau@r.postjobfree.com

Dr. Scott Spagnolo-Hye – Primary Physician Riverside (Optum) Urgent Care Personal Cell 856-***-****

ad3aau@r.postjobfree.com

Sabrina Temple - Trainer /Office Management Aspen Dental Cell 609-***-****

Sabrina,ad3aau@r.postjobfree.com

4

Contact this candidate