Suzanne Caruso

Salesforce Administrator / Consultant / Project Manager / Trainer

ad3aa6@r.postjobfree.com https://www.linkedin.com/in/sucaruso Bonita Springs Florida

EXPERIENCE

Salesforce Administrator / Project Manager

Consultant / Trainer

Remote Virtual

Assistant

CRM Consulting

02/2017 - Ongoing Bonita Springs FL.

- Initial client qualification, Design Solution,

Statement of Work, Quote/Contract, Schedule,

Implementation.

- Develop, manage, and execute project work

plans and revise as appropriate.

- Create and implement training material (Train the Trainer).

- Travel to onsite office locations throughout the USA for implementation and ongoing training.

- Identify and manage resources needed for

projects. Put together a team, and delegate

responsibilities.

- Software programs for Consult and PM:

Salesforce.com, Microsoft Office, Jira, Gantt

Charts.

- Salesforce Consulting/Project Management for

B2B/B2C firms in Real Estate, Property

Management, Construction, Health Care, Field

Service, Manufacturing, Lending & Investments.

Client sizes range from small startups to large

public firms $100M+.

- Hands-on implementation services when and

where needed: Sales, Service, Experience Cloud,

Pardot, Marketing Cloud-Ad Studio, Social Studio,

Engage.

- Certified Salesforce Administrator

Salesforce Administrator

Inland Management 01/2017 - 12/2017 Naples FL

Land Management / Development / Sales

- Daily support of 220+ users

- Daily activities included but not limited to: User setup, customization of objects, fields, reports, dashboards, page layouts, permission sets, workflows, and process builders.

- Casework: End user service tickets.

- Travel to site offices for end-user training

International Affiliate Manager

Radius GGE 01/2015 - 12/2016 Estero FL

International Business Expansion & Compliance

- Built up what was the 2nd largest Affiliate network in the vertical

- Set up and scaled a worldwide affiliate program, gaining 60+ partners.

Financial range, $50,000 to 2.5 million.

- Managed more than 25 local and

international projects.

- Overall monitoring of services and adherence to

strict deadlines.

Owner - PM - Estimator

Veronica Contracting Inc 02/1998 - 11/2014 St

Charlies IL

Commercial Excavation / Trucking

- Startup small business, built from $500,000

annual to $7.5M in sales.

- Negotiations with unions, general

contractors, developers, owners

- Manage all budgets from staff to materials

to equipment.

- City and State Certified WBE

- Take off / Estimating of all commercial

excavation projects.

Software Applications:

Salesforce / Sales Cloud & Service Cloud,

Community, SF Maps

Clickfunnels

Jira

Service Now

QuickBooks

NetSuite

Microsoft 365

Adobe

Various social media

Methods & Experience:

Agile / Waterfall

Team Management

Project Management

Detailed Estimating – Contracts

Negotiations

Contract Management

Manage Budgets

Implementation

Salesforce Training including the creation

of Training Materials

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