Randy McDermott

Operations Management

ad3a9n@r.postjobfree.com

563-***-****

**** ****** *** *********, **, 52804

CAREER OBJECTIVE

Hard-working professional with 20 years of experience and a proven knowledge of productivity improvement, environmental health and safety, and efficiency improvement. Aiming to leverage my skills to successfully fill the Operations Management role at your company.

PROFESSIONAL EXPERIENCE

Area Cluster Terminal Manager ( Rock Island, Cedar Rapids, Dubuque)

YRC Freight, Rock Island, IL / Jul 2019 – Present

Coordinate all activities of operations to obtain optimum use of equipment, facilities and personnel at three facilities in Rock Island, Cedar Rapids, and Dubuque

Manage the facilities hiring process by hiring the best qualified applicants and by ensuring compliance with company and government regulations. Select, train, motivate, and discipline all terminal employees

Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits and improving processes. Prepare facility budgets and monitor monthly variance

Facilitate education and training programs to motivate employees to improve performance and the quality of work processes

Partner with sales to develop a strategy that promotes strategic business growth, customer retention, customer satisfaction/ confidence, and improve customer relations through the effective presentation of our services and the development of partnerships

Champion of safety- provide a safe and efficient working environment for employees and public by ensuring compliance with company and government safety regulations

Operations Superintendent

YRC Freight, Rock Island, IL / Nov 2003 – Present

Direct and coordinate terminal operations, linehaul, and P@D staff engaged in providing innovative transportation solutions

Lead and manage all activities related to the functioning of the service center in order to meet and exceed customer expectations and to achieve facility and company goals for revenue, growth, safety improvements, and service

Ensure necessary resources are available to provide maximum efficiencies, developmental improvements, and safe operating procedures

Lead and implement Lean Manufacturing principles

Facilitate education and training to motivate and improve safety, performance, and quality of work processes

Maintain communication with union leaders, workforce, sales, and senior managements to ensure coordination of efforts

Operations Manager

Roadway Express, Rock Island, IL / Jun 1999 – Present

Oversee dock and P@D operations at a regional service center with a local cartage of 200 plus union employees and a team of 16 supervisors

Develop bids to manpower needs to match tonnage levels and ensure production and total cost control measures are met to provide optimal operations performance

Provide career development paths and performance appraisals for front line supervision

Responsible for providing guidance and issuing discipline to meet expected performance metrics

Safety trainer lead for all company and government regulations

EDUCATION

Austin Peay State University

B.S. Applied Psychology (Dec 1992)

Muscatine Community College

A.A. Management (May 1990)

ADDITIONAL SKILLS

Communication-Conveys information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message while actively listening others

Collaboration-works cooperatively with others to help the team achieve its goals by establishing trust and building relationships

Work Standards- Sets high standards of performance through leading by example, assuming responsibility for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

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