chaitanyareddy

ad3a90@r.postjobfree.com

Mobile: 709-***-****

Career Objective:

To obtain a position of responsibilities that utilizes my skills and experience which is keen to work in an environment where I can enrich my knowledge 7 years of overall experience in the IT industry. Which includes 6 years of experience in application development and support using PEGA have a Key Role experienced.

Professional Summary:

Having around 6 years of experience in Development & Supporting (Pega 6,7, 8 & 8.7)

Expertise in Deployments, Configuration Changes and Environment Maintenance.

Expertise in Pega Upgrade, WebLogic for various environments including production.

Expertise in Pega Automation Build & Deployment using shell Octopus tool.

Design and development of Business Process Management (BPM) and Business Rules Engine (BRE).

Experience on Requirement Analysis, Design, Environment issues and Configuration Changes.

Expertise in Decision, Process, Technical, SysAdmin Categories of rules.

Extensive debugging Skills in PRPC using with TRACER, Clipboard, PAL.

Experience in various phases of SDLC like System Analysis, Design, Development, Unit Testing, Deployment and Support of Enterprise applications using Agile Methodologies.

Performed Installation, Configuration, Manual and HotFix Deployments, and other day-to-day tasks associated with ensuring the smooth and efficient operationof Pega PRPC run time environment.

Certification renewals within Pega Applications.

Has exposure to onshore – offshore mode

Good knowledge on third party tools like JIRA and service now.

Administrator Summary:-

Good Experience in Administrator and closely working in the Administration is also part in the development of the Life cycle of the Application.

Working on the Security Configuration (Access Groups, Access Roles, Privileges, etc.)

Good Knowledge on Case Management, Creating the case manager Portal to the clients.

Creating the operator ID’S, and also checking the rules check in, and check out rules.

And also monitoring on the server by using putty tool.

According to the business requirement we will do the enchancement in the Application to run the business smoothly.

KeySkills:-

Creating the Alerts by using Splunk tool

Configured the Alerts by using PDC tool.

Day to day health check on the Application Activities Monitoring by using App Dynamics

And also having the good Experience on the Implementation Part.

Basic Fundamentals of Linux (We are using to restart the servers by using Linux commands).

Work Experience :

Working for CBA as a Operations Analyst from Dec 2020 to til Date.

Worked as a Software Engineer in Infocare Softtech Pvt Ltd from July 2016 to Dec 2020.

Worked as a It-Coordinator in the Sunray village Resort Visakhapatnam since Aug 2014 to May 2015.

Certifications:

PEGA PRPC Certified Senior System Architect (CSSA).

PEGA PRPC Certified System Architect (CSA)

Completed Splunk training.

Education:

B-Tech In Electronics & Communication Engineer from Al- Ameer College of Engineering (JNTU)

Project#8:

Project Title

Email Allocation

Role

Operation Analyst

Duration

June 2023 to till date

Team Size

10

Project Description:

Institutional Banking Client Services (IBCS) team sits under Institutional Banking & Markets (IB&M) space. IBCS is responsible for the day to day servicing and maintenance of the transcational banking needs of clients across several major industry sectors. IBS’s support includes Origination,Maintenance and Closures of IB&M product solutions across Cash Management, Merchant and Corporate Card Solutions. Customers can connet with IBCS teams via a common group email account—ad3a90@r.postjobfree.com The group email account receives approximately 500 emails on daily basis. Based on the client type and query type, the emails are auto allocated to the relevant team members. The user logs into the pega application to read and reply the allocated emails.

Roles and Responsibilities:

Release management support team from offshore.

Doing the deployment for staging and production by Using Octopus tool.

Peforming the Application TVT (Technical verification test) end –to-end.

Closely working with the business user to get an update on BVT (Business Verification Test).

Closing the cases Manually from the back end by using an acticity.

Trying to onboard this application into splunk,App dynamics and identity Manager.

To onbaoarding this application working with the team sail point and Cyber Ark for security purpose.

Preparing the recovery steps to perform the SCAT (Service Continuity Activity test ).

Project#7:

Project Title

PL Closure – On Cloud

Role

Operation Analyst

Duration

March 2023 to till date

Team Size

8

Project Description:

To ensure PL is closed correctly our customers must pay the correct ‘Payout Figure’ (POF =Loan balance + accured interest/adjustments).Once the correct POF has been paid onto the loan,the loan can one of two processes:

1.Closure via HLS (internal refinance and write-offs only): Loans closed via this process must meet specific closure criteria, e.g. transcation codes linked to refinancing and writing off.

2.Closure via Personal Loan Maintenance (PLM) (all closure types excl. Those closed by HLS): This is a manual process dependent on legacy technology (including VBA macros) and does not identify /execute all closure attempts. Currently to run back-end closure and manual processes.

There is currently an open medium-rated issue (IS-081590), “Streamline the PL loan Closure”, whereby customers attempt to close their PL but it remains open. This includes situations where a cusomr pays their PL baance down to zero, but accrued interest and fees prevent the loan from closing. As a result interest and fees will continue to be charged on small residual balances until our customers contact our assisted channels to obtain a POF (or we run manual process to close).

Roles and Responsibilities:

Daily Monitoring on the feed count from upstream OMNIA.

Daily Process the cases OMNIA Kafka -- PEGA.

Involving in application related Change requests planning and implementation.

Analysis on the Splunk and PDC alerts.

Performing Application TVT (Technical verification test)

Closing the bulk cases manually from the back end,when user raised an Inciden ticket.

Project#6:

Project Title

Deal Register

Role

Operation Analyst

Duration

June 2022 to June 2023

Team Size

5

Project Description:

Deal Register is a tool used by in life teams and execution which records all deals managed by PDM (Post Deal Management). It was Initially to support the deals made by IB&M Structured Asset finance team. An example of a Structured asset finance deal is if CBA owns a Plane and hires it out. These types of deals can contain both loan and leasing components, contain multiple counterparties and the trades are booked across multiple product/source system. Global Lending and Leasing team has also used the UDT to capture the other transcations coming to their team space, i.e. funds finance transactions and international offshore transcations. This database is used by is used by GLLMO team to register these deals and manage handover from Front office to close out the deal. It contains a list of milestones that the team can use to track until completed at which point the deal moves to In-life status.

Roles and Responsibilities:

Release management support team from offshore.

Monitoring incidents and make sure to provide response and resolution on time.

Enhancement in the Application small changes and work to deployed in time to prod.

Involving in application related Change requests planning and implementation.

Representing Off-Shore team in scrum meetings.

Providing an reports to the user as per the business user request.

Performing (TVT)Techinical Verification Test post any change or linux patch to server

Project#5:

Project Title

DEM (Deceased Estates Management)

Role

Operation Analyst

Duration

December 2020 to June 2022

Team Size

5

Project Description:

DEM (Deceased Estates Management) is a Pega application.This Application enables users in application to capture and Informant Information in an e-form Application form. When the e-form is fulfilled and submitted it will create a case, store the data in pega and move the form to an RPA (Robotic Process Automation) unattended workbasket. An RPA (Robotic Process Automation) unattended RPA will access the application as a user and use the next assignment function to review and approve or reject the case.

Roles and Responsibilities:

Release management support team from offshore.

Monitoring incidents and make sure to provide response and resolution on time.

Enchanchement in the Application small changes and work to deployed in time to prod.

Involving in application related Change requests planning and implementation.

Representing Off-Shore team in scrum meetings.

Providing an reports to the user as the business user request.

Performing (TVT)Techinical Verification Test post any change or linux patch to server

Project#4:

Project Title

Daisy 2.0

Role

Operation Analyst

Duration

January 2021 to June 2022

Team Size

5

Project Description:

DAISY(Dispute Acceleration & Investigation System) is a Pega applications providing services to Credit/Debit card holders of Commonwealth Ban of Australia. DAISY application will process disputes by verifying transactions details with other system like FRAUD and MASTERCARD. Upon verifying the transaction details the correspondence will send to customer on the related disputed transactions.

Roles and Responsibilities:

Monitoring incidents and make sure to provide response and resolution on time.

Coordinating with Dev team for bug fixes and work to deployed in time to prod.

Providing suggestions to Development team in terms of application performance.

Involving in application related Change requests planning and implementation.

Representing Off-Shore team in scrum meetings.

Subject Matter Expert for Pega Upgrade

Perfroming (TVT)Techinical Verification Test post any change or linux patch to servers and certificate renewals.

Certificate maintenance and renewals in Application.

Project#3:

Project Title

LifeWise Health Plan

Role

Software Engineer

Duration

September 2019 – December 2020

Team size

8

Project Description:

LifeWise Health Plan of Oregon is an insurance company that provides health, life, vision, dental, and stop-loss and disability products in Oregon, with corporate headquarters in Portland. Likewise Health Plan of Oregon is a part of larger network of state-based health plans in Washington and Alaska that provides healthcare coverage to more than 1.5 million members.

Roles and Responsibilities:

Worked in close co-ordination with clients and did customization works based on their requirements

Created Activities and core business logic.

Involved in main business logic development.

Involved in analyzing functional requirements. Created technical documents for Flows and Flow Actions

Created Validation rules to implement business logic validation.

Involved in developing process flows, activities, User Interface Rules

Involved in updating and developing Process flow, Activities and UI properties.

Troubleshoot and communicate with Pega Support team in order to resolve the technical issues which requied hot fix from pega systems.

Provided the weekly project status to the Manager.

Project#2:

Project Title

Claims Connect

Role

Software Engineer

Duration

Feb 2018 - July – 2019

Size

10

Project Description:

This is a General Insurance Project, intended to do the under writing job of an insurance company where by the insurance policies are generated. The client approaches the company for auto insurance cover; a proposal form has to be issued by the employee of the insurance company who is called an underwriter. The proposal form has to be filled by the client in full, which gives the details about the type of insurance cover required by the client and details regarding the vehicle. The underwriter calculates the insurance premium and conveys to the client and if he accepts and pays the premium through cash/card, policy is to be issued and records to be updated accordingly. Also further proceedings with each client are to be maintaining in the system.

Roles and Responsibilities:

Involved in developing process flows, activities, User Interface Rules

Involved in analyzing functional requirements. Created technical documents for Flows and Flow Actions.

Involved in updating and developing Process flow, Activities and UI properties.

Created Decision Rules and Declarative Expressions as per the requirements.

Performing peer code reviews and following Pega Guardrails

Used Connector Rules.

Participated in the requirement gathering and analysis with the business users.

Migrated data instance and Ruleset using product and patch rules from development to UAT & production environment when needed.

Troubleshoot technical problems and conducted analyses for efficient program/application solution which support client business process and functional requirements.

Project#1:

Project Title

Nokia Siemens Networks (NSN)

Role

Software Engineer

Duration

sept 2016- 2017 Dec

Role

15

Project Description:

Nokia Siemens Networks (NSN)) is a multinational data networking and telecommunications Equipment Company headquartered in Espoo, Finland, and wholly owned subsidiary of Nokia Corporation. It started as a joint venture between Nokia of Finland and Siemens of Germany known as Nokia Siemens Networks. Nokia Networks has operations in around 120. In 2013, Nokia acquired 100% of Nokia Networks, buying all of Siemens' shares In April 2014, NSN name was phased out as part of rebranding process

Nokia Services help operators manage complexity, evolve, and modernize their networks for scale, speed and efficiency and ensure network and service quality. It ensures that all solutions work together seamlessly, offering excellent customer experience, and supporting new business models. This model has been implemented in PRPC focusing on the integration with all the business units that supports in the project execution and its life cycle management.

Roles and Responsibilities:

Involved in developing process flows, activities, User Interface Rules

Involved in updating and developing Process flow, Activities and UI properties.

Created Decision Rules and Declarative Expressions as per the requirements.

Implemented various PRPC Components like Decision tables, Decision Maps.

Modeled and developed work- Data-class structures.

Worked with business teamto identify the coreect design.

Developed Utilities and Functions to custom specific implementation.

Provided the weekly project status to the Manager.

Involved in change management by defining and implements different procedures / technologies to deal with different changes in business environment.

Worked closely with database on improving the response times of various queries and the overall performance of the system.

(B.V.Chaitanya Reddy.)

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