Avis Jones

Cleveland, OH *****

216-***-****

ad3a8t@r.postjobfree.com

Summary:

Experienced Billing and Coding Medical Record Specialist with strong communication, organizational and

interpersonal relationship skills. Protected sensitive information and confidential material according to

policy and procedures. Dedicated team player known for building excellent customer service

relationships and attention to detail. Proficient in Microsoft Office Application; Word, Excel, Outlook,

Oracle, as wells as medical billing systems, such as, Sorian and Athena.

Professional Skills:

• Detail Oriented

• Accuracy

• Insurance Verification

• Leadership

• Time Management

• Team Building

• Data Processor

• Managed Care Billing

• Medical Records Processing

• Case Audit

• Organization

• Customer Service Relationships

Experience:

Informa Media 2023-2024

Collections Specialist

• Made business to business calls

• Monitored accounts to identify overdue payments

• Analyzed and contacted debtors to arrange debt payoffs

• Kept accurate records and reported on collection activity

• Communicated by phone and email

• Resolved customer issues and answered inquiries

Lifestance 2020-2022

Patient Collector

• Updated account information within the AMD computer system

• Identified and coded patient data, using standard classification system

• Applied ICD-10-CM, HCPCS Level II and CPT recording

• Monitored, analyzed, and updated unresolved third-party accounts

• Secured medical records to ensure confidentiality is maintained

• Entered customer data and history into the computer system

• Communicated with payee and other internal departments to resolve claim issues.

• Analyzed accounts to verify accuracy and resolved discrepancies

• Posted amounts paid to customer accounts

• Located and monitored overdue accounts, using computers and a variety of automated systems

• Answered customer questions regarding problems with their accounts

• Worked efficiently, independently, as well as, with team members

University Hospital 2011 - 2017

Senior Physician Specialist II

• Updated account information within the Athena computer system

• Identified and coded patient data, using standard classification system

• Applied ICD-10-CM, HCPCS Level II and CPT recording

• Monitored, analyzed, and updated unresolved third-party accounts

• Secured medical records to ensure confidentiality is maintained

• Trained physician staff on entering charges through appropriate billing applications

• Consulted with doctor to clarify conflicting or missing code information

• Entered customer data, such as, history, extent of the disease, diagnostic procedures or

treatment into the computer system

• Communicated with payee and other internal departments to resolve claim issues.

• Analyzed accounts to verify accuracy and resolved discrepancies

• Posted amounts paid to customer accounts

• Located and monitored overdue accounts, using computers and a variety of automated systems

• Answered customer questions regarding problems with their accounts

• Worked efficiently, independently, as well as, with team members Charge Entry

• Entered data for insurance billing purpose

• Monitored, analyzed and up dated unresolved third-party accounts

• Communicated with payee as required to resolve claim issues

• Advocated for the insurance company to obtain maximum reimbursement

• Participated in team strategy meetings

• Provided insurance company with patient medical information

• Completed assignments to meet monthly budget requirements

Education:

• AAPC Coding Certification 2018

• Remington College Medical Billing & Coding Certification 2010

• Jane Addams BCC Data Processing Certification/Diploma 1984

Contact this candidate