Customer Service Front Desk
Resume:
FRANCHELLA JAMISON
Biloxi, MS ****0
Email:*********@*****.***
OBJECTIVE
To secure a challenging and rewarding position with a team oriented and mission focused environment, where I can fully utilize my excellent organizational, customer service, and environmental services skills.
SKILLS & ABILITIES
Ability to understand and carry out oral and written instructions and request clarification when needed. A quick learner and ability to work as part of a team. Knowledgeable with Medical Terminology, EPIC, Simple Practice, Microsoft Suite, Self-certify typing speed of 45wpm.
EXPERIENCE
FRONT DESK CLERK FULL-TIME 35HRS
TAYLOR MADE COUNSELING SERVICES 06/2022 – PRESENT
Performing administrative tasks such as answering phones, greeting patients, scheduling appointments, and filing paperwork.
Accept consults and send referrals to other Mental Health Providers in the local area.
Entering demographics and maintaining medical records in the EPIC System, Simple Practice Medical Record (Ex: creating new patient files and updating existing patient files)
Scan medical documents into the patient file. (Ex: Psychosocial assessment, PHQ-9, Court Documents).
Call insurance Providers for prior authorization and co-pay information before first appointments.
Collect Co-pays for services and ensure paperwork/forms completed for billing after each MH Session.
Process insurance forms and assist patient with completing secondary insurance form for their filing.
Set up Appointments, telehealth appointments, consults, and follow-up appointments as ordered by Provider.
Construct appointment letters, work, and school excuse letters, Missed appointment letters, etc…
CASHIER/HOSTESS/BUSSER PART-TIME 25-32HRS
PALACE CASINO 05/2022 – PRESENT
Greet guest in a respectful manner
Escort patron to their tables
Resolve customer complaints quickly and efficiently as they arise
Answering questions about a company's products or services. ...
Controlled and balanced a $500 cash draw daily.
Removing used plates, glasses, cutlery and napkins from tables.
Wiping up water spills, food and dirt from tables and around the buffet bar
Vacuum the dining area at the close of day
Clean Mirrors and glass throughout the buffet
Wiping up water spills, food stains and dirt from tables
Straightening out the tablecloth or replacing stained ones
WAITRESS/HOSTESS PART-TIME 35HRS
PATIO 44 11/2016 – 6/2022
Ensure guests have an excellent dining experience by providing stellar customer service.
Welcome guests to the venue
Provide accurate wait times and monitor waiting lists
Manage reservations
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress’s name
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers’ queries
Assists wait staff as needed
Resolve customer complaints quickly and efficiently as they arise
WAITRESS/HOSTESS PART-TIME 30HRS
MUGSHOTS 11/2010 – 1/2022
Providing excellent wait service to ensure satisfaction
Making menu recommendations
Taking customer orders and delivering food and beverages
Answer any questions and sharing additional information waiter/waitress
Escort patron to their tables
Multi-tasking various front-of-the-house duties and collecting the bill.
Sweep and Mop facility at close of business.
Empty trash and replace with clean liners.
Maintain an hourly scheduled restroom cleaning during shift.
Maintain bathroom cleaning log throughout the shift.
Use proper cleaning supplies as instructed
REFERENCES
UPON REQUEST
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