FRANCHELLA JAMISON

*** ****** **

Biloxi, MS ****0

Email:ad3a8b@r.postjobfree.com

228-***-****

OBJECTIVE

To secure a challenging and rewarding position with a team oriented and mission focused environment, where I can fully utilize my excellent organizational, customer service, and environmental services skills.

SKILLS & ABILITIES

Ability to understand and carry out oral and written instructions and request clarification when needed. A quick learner and ability to work as part of a team. Knowledgeable with Medical Terminology, EPIC, Simple Practice, Microsoft Suite, Self-certify typing speed of 45wpm.

EXPERIENCE

FRONT DESK CLERK FULL-TIME 35HRS

TAYLOR MADE COUNSELING SERVICES 06/2022 – PRESENT

Performing administrative tasks such as answering phones, greeting patients, scheduling appointments, and filing paperwork.

Accept consults and send referrals to other Mental Health Providers in the local area.

Entering demographics and maintaining medical records in the EPIC System, Simple Practice Medical Record (Ex: creating new patient files and updating existing patient files)

Scan medical documents into the patient file. (Ex: Psychosocial assessment, PHQ-9, Court Documents).

Call insurance Providers for prior authorization and co-pay information before first appointments.

Collect Co-pays for services and ensure paperwork/forms completed for billing after each MH Session.

Process insurance forms and assist patient with completing secondary insurance form for their filing.

Set up Appointments, telehealth appointments, consults, and follow-up appointments as ordered by Provider.

Construct appointment letters, work, and school excuse letters, Missed appointment letters, etc…

CASHIER/HOSTESS/BUSSER PART-TIME 25-32HRS

PALACE CASINO 05/2022 – PRESENT

Greet guest in a respectful manner

Escort patron to their tables

Resolve customer complaints quickly and efficiently as they arise

Answering questions about a company's products or services. ...

Controlled and balanced a $500 cash draw daily.

Removing used plates, glasses, cutlery and napkins from tables.

Wiping up water spills, food and dirt from tables and around the buffet bar

Vacuum the dining area at the close of day

Clean Mirrors and glass throughout the buffet

Wiping up water spills, food stains and dirt from tables

Straightening out the tablecloth or replacing stained ones

WAITRESS/HOSTESS PART-TIME 35HRS

PATIO 44 11/2016 – 6/2022

Ensure guests have an excellent dining experience by providing stellar customer service.

Welcome guests to the venue

Provide accurate wait times and monitor waiting lists

Manage reservations

Escort customers to assigned dining or bar areas

Provide menus and announce Waiter/Waitress’s name

Coordinate with wait staff about available seating options

Maintain a clean reception area

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address customers’ queries

Assists wait staff as needed

Resolve customer complaints quickly and efficiently as they arise

WAITRESS/HOSTESS PART-TIME 30HRS

MUGSHOTS 11/2010 – 1/2022

Providing excellent wait service to ensure satisfaction

Making menu recommendations

Taking customer orders and delivering food and beverages

Answer any questions and sharing additional information waiter/waitress

Escort patron to their tables

Multi-tasking various front-of-the-house duties and collecting the bill.

Sweep and Mop facility at close of business.

Empty trash and replace with clean liners.

Maintain an hourly scheduled restroom cleaning during shift.

Maintain bathroom cleaning log throughout the shift.

Use proper cleaning supplies as instructed

REFERENCES

UPON REQUEST

Nm

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